Instructor - Educational Assessment jobs in Lowell, MA

Client Assessment Specialist

Starting Pay $18.00 per hour

Are you interested in a position that will make a difference in your life and the lives of others? Community Teamwork is a private non-profit organization with over 500 employees dedicated to reducing barriers and creating opportunities for low income individuals and families.

At Community Teamwork our employees enjoy best-in-class benefits to support their physical, financial and emotional wellness.

We offer:

• Casual work environment
• 4 weeks of Paid Time Off
• Medical
• Dental
• Vision
• Paid Life Insurance
• Tuition reimbursement
• 12 paid holidays
• Paid sick leave
• Career advancement and professional development
• 5% contribution to your 401K whether you participate on your own or not.
• Great co-workers and a great mission with an outstanding Community Action Agency

We are seeking a Client Assessment Specialist who will be a member of CTI Client Assessment Team. Provides training, general information and streamlined access to the full range of CTI programming and referrals to community partners. The Client Assessment Specialist is expected to provide exceptional customer service to clients as they are our front line, initial point of contact for the clients that we serve.

Responsibilities Include:

Complete the Agency Pre-Assessment and appropriate referrals for all clients. Also responsible for completing the Client Orientation Survey.

Provide orientation sessions to new clients.

Perform customer service training to various entities including CTI Staff throughout the Agency, Case managers, local Physicians, etc.

Work with clients who do not meet the criteria for any programs in the HCEC and connect them to the appropriate resources.

Connecting families to emergency services who have been involuntarily displaced due to fire or other disaster.

Follow up with clients periodically.

Complete all appropriate reports, enter information into database and maintain updated records on clients served.

Provide Translation assistance when appropriate.

Perform outreach to local community to provide education regarding CTI programs.

Serve as an information resource for CTI Staff regarding resources available to clients.

Perform other related duties as assigned.

Qualifications include:

• Associate’s Degree in related field such as Human Services preferred.
• 3- 5 years of experience working with low-income diverse population with client service experience required.
• Familiarity with a strengths-based approach to case management.
• Good working knowledge of community resources.
• Sensitivity to the needs of low income families.
• Knowledge and experience working with low income, culturally diverse, and at-risk families and individuals.
• Demonstrated knowledge of community resources available to low-income individuals and families.
• Excellent customer service, organizational, oral and written communication skills.
• Ability to manage multiple priorities and work in a fast-paced environment.
• Proficient computer skills required in basic computer software and data collection systems.
• Excellent crisis management skills.
• Ability to maintain accurate records and confidentiality of information.
• Ability to work effectively with and meet the needs of people from a diverse range of backgrounds, cultures, and identities, including underserved communities and people from the different racial groups, socioeconomic statuses, nationalities, and languages that make up CTI’s clientele.
• Bilingual (English/Spanish, English/Khmer, English/Portuguese) preferred.

Commitment to Diversity Equity and Inclusion

Community Teamwork is committed to an equitable, non-discriminatory, and anti-racist approach in all components of our organizational structure and operations, including the job application process. We recognize that people of underprivileged backgrounds and underrepresented identities often are not afforded equitable access to resources, opportunities, and professional development. We offer professional development, training, and tuition reimbursement opportunities to ensure that you and CTI are set up for success. We encourage you to apply if you see an opening that is exciting to you and include examples of your work that you feel demonstrate your qualifications. Please feel free to speak to all experiences, skills, and educational certifications that you feel are relevant. We look forward to reviewing your application.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Community Teamwork is a drug free work environment.

This is an exciting opportunity to become an integral member of an innovative team in an organization committed to excellence.