Instructor - Law jobs in Plymouth, MA

Law Mom ® is a dynamic, client-focused law firm seeking to add an Intake Specialist to our dedicated team. We specialize in estate and probate and are committed to delivering high-quality legal services to our clients. If you are a motivated, client-oriented individual who thrives in a fast-paced environment, we would love to hear from you.

**Responsibilities:**

- Manage incoming calls from prospective clients and facilitate 10-15 minute intake calls to assess client needs.

- Schedule consultations for attorneys within the firm.

- Conduct prompt follow-ups with prospective clients who did not schedule a consultation.

- Maintain accurate and up-to-date client records using our CRM software.

- Collaborate closely with our legal team to ensure a seamless client experience.

- Ensure compliance with law firm policies and guidelines.

- Additional tasks as assigned.

**Requirements:**

- High school diploma or equivalent.

- Prior experience in a client-service role, preferably in a legal setting.

- Exceptional communication skills, both verbal and written.

- Strong attention to detail.

- Ability to multitask and prioritize in a fast-paced environment.

- Proficiency in MS Office, Google, and experience with CRM software is a plus (Zoho preferred).

- Strong work ethic and a team player mentality.

**Benefits:**

- Competitive Salary.

- Health, Life, and Disability Insurance.

- 401(k) Retirement Plan.

- Paid Time Off.

- Professional Development Opportunities.

- Positive Work Environment.

- Bonus Structure.

[Important] Applicants are required to fill out a pre-assessment and send it in with their resume. Please follow the directions below:

Pre-Interview Assessment

Thank you for being so interested in Law Mom. We review a pre-interview assessment before scheduling an interview. Please see below:

Pre-Interview Assessment

Purpose:

This assessment evaluates the candidate's client engagement abilities, sales acumen, and proficiency in outreach to potential referral partners.

General Instructions for Candidates:

• Candidates must complete two tasks involving interaction scenarios.
• Each task requires the candidate to record a video demonstrating their approach to the situation.
• Videos should be 1-2 minutes long, focusing on communication skills and the ability to address specific objectives.
• Submit video links via email with your full name and application ID (if applicable) by the specified deadline.

3-Minute Excel Assessment

Objective: Test basic Excel skills, including data entry, formula application, and basic data manipulation.

Instructions: Complete the following tasks in Excel. You have 3 minutes to finish this assessment.

• Data Entry and Formatting:
• Create a new Excel workbook.
• In Sheet1, enter the following data in columns A and B, starting from row 1:
• Column A: Name, Alex, Brenda, Charlie, Diana
• Column B: Sales, 200, 150, 300, 250
• Format the sales numbers to display as currency.
• Basic Formula:
• In Column C, row 2 through 5, calculate the number of attendees who will likely show up for our event for each individual assuming a show up rate of 33%. Use a formula to compute this (Attendance * show up rate).
• Sum Function:
• In Column B, below the entered sales data, calculate the total sales using the SUM function.

Submission: Save the file as "CandidateName_ExcelTest.xlsx" and submit it for review.

3-Minute Google Calendar Assessment

Objective: Test the ability to manage and organize events using Google Calendar.

Instructions: Perform the following tasks in Google Calendar. You have 3 minutes to complete this assessment.

• Create an Event:
• Set up a new event titled "Team Meeting."
• Schedule it for next Friday from 2:00 PM to 3:00 PM.
• Set a 10-minute reminder before the event starts.
• Invite Participants:
• Add at least two participants to the event using their email addresses (you may use example emails like test1@example.com and test2@example.com).
• Adjust Event Settings:
• Mark the event as "Busy."
• Enable "Repeat" to make this event occur every Friday at the same time for the next four weeks.

Submission: Share the event with a designated email, take a screenshot of the event details and submit it for review.

Email: Sam@lawmom.com Subject: Welcome Coordinator

Applications that do not include the above will not be considered.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Duxbury, MA 02332 (Required)

Ability to Relocate:

• Duxbury, MA 02332: Relocate before starting work (Required)

Work Location: In person