Intake Services Representative - Home Care jobs in Nevada

Responsible for managing all aspects of the patient intake process for both home health and hospice, including medical records, data entry, maintaining patient records, coordinating all telephone calls and managing the insurance verification and authorization processes.

Essential Job Functions/Responsibilities

1. Directs all daily patient referral and intake operations including providing direct oversight of the establishment and implementation of intake policies.

2. Ensures compliance with all state, federal, and CHAP referral/intake regulatory requirements. Maintains confidentiality of patient and organization information.

3. Maintains a variety of data that is accurate and up to date, including medical records in accordance with regulations of Medicare and the Policy and Procedure Manual.

4. Directs the implementation of improved work methods and procedures to ensure patients are admitted in accordance with policy. Will be required to utilize (2) separate EMR software systems.

5. Ensures maximum third party reimbursement through direct oversight of insurance verification and authorization processes.

6. Maintains a working knowledge of Omnia Home Care and Hospice's contractual relationships and ensures that patients are admitted according to contract provisions.

7. Maintains a working knowledge of community resources and assists referral sources in accessing community resources should services not be provided by Omnia Care.

8. Communicates effectively on the telephone with patients, families and staff.

9. Answers incoming calls and forwards to appropriate staff or takes a message if the person is not available.

10. Maintains files, supplies and general office condition in an orderly manner.

11. Performs typing, faxing and copying tasks as requested for various staff persons.

12. Inputs data into the computer for billing purposes.

13. Maintains adequate supply of patient clinical record elements and stock of pre-made clinical records available for clinicians.

14. Responsible for informing staff of any changes, updates, etc., regarding admissions; discharges, visits, and schedules.

15. Sends Physician’s orders for signatures, tracks receipt of signed documents.

16. Alerts appropriate management team members regarding late or missing documents required for data entry.

17. Performs other necessary functions/duties or special projects as assigned by Clinical Manager and/or Administrator.

Position Qualifications

1. At least two (2) years’ experience in health care data entry, preferably home health and hospice care information systems.

2. Medical terminology helpful

3. Able to type 50 words per minute

4. General knowledge of spelling, punctuation, grammar, medical records and office procedures.

5. Basic knowledge of operating a telephone system and office machines.

6. Aptitude or computer data entry and use of Microsoft software systems (Word, Excel, PowerPoint) as well as G Suite (Google Drive, Sheets, Forms, Docs, Notes, Gmail).

7. Ability to establish and maintain effective working relationships.

8. Ability to meet the public and staff as a positive, friendly and professional representative of the agency.

9. Effective social interaction, communication and organizational skills and the ability to perform a variety of tasks efficiently.

10. Personal car for travel and valid driver’s license.

11. Carry personal auto liability insurance coverage.

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Experience:

• EMR systems: 1 year (Required)

Work Location: In person