LABOR RELATIONS SPECIALIST jobs in Richmond, VA

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Customer Relations Specialist
  • Orkin LLC
  • Midlothian, VA FULL_TIME
  • Overview

    We Need Your Next-Level Service Mindset at the Best in Pests.

     

    As part of the Orkin team, you’ll be critical to helping our customers feel we’ve delivered on our promise. That means building on our reputation for top-notch service from the industry leader with more than 120 years of protecting homes and businesses.

     

    Our Customer Service Specialist position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team that’s counting on you. You’ll excel with organizational skills and commitment to accuracy in a fast-paced dynamic environment.

     

    You’ll have more than a job—you’ll have a career with growth potential and benefits that go beyond the basics. This includes full medical, dental and vision coverage for you and your family, competitive pay and a 401(k) program. Not to mention, you’ll receive opportunities to volunteer and give back 

     

    With Orkin’s award-winning training program, you’ll receive all the tools you need to succeed. That means no industry experience required to start building your career. Plus, if there’s one thing we know at Orkin, it’s that pests keep coming back, and that makes our industry recession resistant.  

     

    Ready to start a career with staying power? Apply now! 

     


    Responsibilities

    As a Customer Service Specialist, you will be a Subject Matter Expert and play a pivotal role in ensuring every customer has an experience that’s the best in pests. You will field incoming requests, schedule service visits and maintain efficient routes that reduce drive time for Orkin Pros. Leading with empathy and a service mindset, you’ll keep integrity and excellence at the forefront as you coordinate service, resolve issues and support overall satisfaction to help your branch maintain and grow customers.

     

    You will…

    • Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.
    • Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules—don’t worry, we will train you!
    • Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate
    • Use your sharp listening skills and probing questions to identify the customer’s concern and evaluate their needs
    • Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results
    • Reschedule unserviced accounts within 24 hours
    • Participate in quality assurance processes, programs, and initiatives
    • Safeguards customer’s privacy and other proprietary information

     

    What type of benefits will you receive?

    • Pay of USD $16.00 to $20.00 hourly

    • Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance
    • 401(k) plan with company match, employee stock purchase plan
    • Paid vacation, holidays, and sick leave
    • Employee discounts, tuition reimbursement, dependent scholarship awards
    • Industry leading, quality, comprehensive training program

    Why should you choose Orkin?

    • Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers
    • The Pest Management Industry is growing – and is a recession resistant line of business
    • You have a service-oriented mindset that leads you to build loyalty and trust with clients
    • You hold yourself responsible to commitments
    • You value being part of a team
    • You want to join a company that supports the community
    • Orkin is financially stable and growing as the largest subsidiary of Rollins, , (NYSE: ROL), headquartered in Atlanta, GA

    Are you ready to join the Best in Pests?


    Qualifications

    What do you need to be successful?

    • Previous experience in Customer Service or Sales preferred
    • High School Diploma or equivalent required
    • Ability to pass a drug screen and background check is required
    • Excellent interpersonal and communication skills
    • Basic computer skills in various software and web-based applications
    • Proficient in Microsoft Office
    • Strong attention to detail and follow through
    • Demonstrated ability to prioritize tasks and manage time efficiently

    What will my work environment be like?

     

    Candidates must meet physical job requirements and safely perform the job duties with or without accommodations:

    • Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time.  
    • Be able to regularly lift and/or move up to 25 pounds.

    Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer

  • Just Posted

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Public Relations Specialist
  • Hamilton Beach Brands Inc
  • Allen, VA FULL_TIME
  • Public Relations SpecialistAt Hamilton Beach Brands, Inc., a leading designer, marketer and distributor of small household and commercial appliances, our culture is one of hard work, ethical behavior ...
  • 16 Days Ago

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Communications Specialist - Marketing & Public Relations
  • Smart Solutions
  • Richmond, VA FULL_TIME
  • Our rapidly-growing firm works with local leaders and Fortune 500 corporations alike, supporting each client’s specific public relations and marketing goals by providing tailored marketing services at...
  • 16 Days Ago

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Labor Resource Planning Specialist - 01-2996
  • National Computing Group
  • Mineral, VA FULL_TIME
  • Job Title: Labor Resource Planning SpecialistMust be local or willing to work on-site - Can work 8x5's or 4x10's depending on discussion with managerPer diem is offered at $640/week for out of town ca...
  • 18 Days Ago

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Scaffolding Foreman Richmond
  • Signature Labor Services
  • Richmond, VA FULL_TIME
  • Immediate need for a Scaffolding Foreman in Richmond, VA Pay: $25-$30 hr/DOE Great Benefits! Responsibilities: Supervising and assisting a crew of 10-20 employees with the erection and dismantling of ...
  • 1 Day Ago

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Experienced Scaffold Builders Richmond, VA
  • Signature Labor Services
  • Richmond, VA FULL_TIME
  • Immediate need for a Scaffolding Foreman in Richmond, VA Pay: $25-$30 hr/DOE Great Benefits! Responsibilities: Supervising and assisting a crew of 10-20 employees with the erection and dismantling of ...
  • 1 Day Ago

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0 LABOR RELATIONS SPECIALIST jobs found in Richmond, VA area

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HR Manager
  • The Judge Group
  • Richmond, VA
  • The Judge Group is currently seeking an HR Manager for a manufacturing company located in North Carolina.Responsibilitie...
  • 3/28/2024 12:00:00 AM

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Senior Human Resources Manager
  • The Judge Group
  • Richmond, VA
  • Our client is currently seeking a Senior Human Resources Manager near Savannah, GA.Responsibilities:Business Partner: Un...
  • 3/28/2024 12:00:00 AM

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Human Resources Generalist
  • The Judge Group
  • Richmond, VA
  • Our manufacturing client is currently seeking a Human Resources Generalist for their manufacturing facility near Vidalia...
  • 3/28/2024 12:00:00 AM

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Payroll Support Specialist Contract Position
  • BranCore Technologies, LLC
  • Richmond, VA
  • **Payroll Support Specialist Contract Position** * Posted 3 days ago Contract Length: 6 months with the possibility of e...
  • 3/28/2024 12:00:00 AM

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Technical Recruiter
  • Vaco
  • Richmond, VA
  • Welcome to Vaco – an uncommon company with an empowered culture. At Vaco, we welcome talented innovators seeking a colla...
  • 3/28/2024 12:00:00 AM

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Reentry Supported Employment Specialist
  • Virginia Commonwealth University
  • Richmond, VA
  • Welcome to Virginia Commonwealth University! At VCU, we combine learning, research, creativity, service and discovery wi...
  • 3/26/2024 12:00:00 AM

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Human Resources Business Partner
  • Virginia Commonwealth University
  • Richmond, VA
  • Human Resources Business Partner - VCU Libraries Reporting to the Associate Dean for Organizational Development, the Hum...
  • 3/25/2024 12:00:00 AM

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Talent Management Consultant Senior
  • VCU Health
  • Richmond, VA
  • The Talent Management Consultant Senior develops talent management programs and processes, such as succession planning, ...
  • 3/24/2024 12:00:00 AM

Richmond (/ˈrɪtʃmənd/) is the capital of the Commonwealth of Virginia in the United States. It is the center of the Richmond Metropolitan Statistical Area (MSA) and the Greater Richmond Region. Richmond was incorporated in 1742 and has been an independent city since 1871. As of the 2010 census, the city's population was 204,214; in 2016, the population was estimated to be 223,170, making Richmond the fourth-most populous city in Virginia. The Richmond Metropolitan Area has a population of 1,260,029, the third-most populous metro in the state. Richmond is located at the fall line of the James R...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for LABOR RELATIONS SPECIALIST jobs
$61,548 to $82,758
Richmond, Virginia area prices
were up 1.2% from a year ago

LABOR RELATIONS SPECIALIST in Boston, MA
Assists in the coordination of the labor relations activities for the company including the administration of local labor agreements and contract interpretation.
December 05, 2022
Tracks grievances, analyzes trends, and provides reports and recommendations as necessary regarding the data.
March 23, 2023
Maintains accurate records and exercises discretion in handling confidential information.
May 03, 2023
LABOR RELATIONS SPECIALIST in Chicago, IL
Prepares and participates in meetings between labor and management to discuss and attempt to resolve issues of mutual concern on statewide and local levels.
February 03, 2023
LABOR RELATIONS SPECIALIST in New York, NY
Updates legally required postings at company locations, as required.
February 22, 2023
Develops and maintains information systems that adequately capture benchmark data and national trends throughout the transportation industry.
March 27, 2023
Provides input and guidance to managers and other staff regarding best practices to appropriate corrective action, communication approaches, documentation, and dispute resolution.
April 29, 2023