The Muskingum County Library System is seeking a full time Customer Service Specialist who supervises the Duncan Falls/Philo Branch Library.
Location: Duncan Falls/Philo Branch (222 Main St, Duncan Falls, OH 43734)
Salary: $17.26 to $18.77 per hour (40 hours per week, varied schedule)
Closing Date: April 26, 2024
Job Responsibilities: Under general supervision of the Branch Services Coordinator, provides library customer service in a variety of settings, which includes being responsible for operations and staff of the Duncan Falls/Philo Branch Library.
Qualifications: High School diploma; computer and customer service experience and a valid State of Ohio driver’s license.
Preferred: 2 years of supervisory experience.
Knowledge, skills and abilities:
- Knowledge of library collection and reference materials
- Knowledge of Windows operating systems, various software packages and general networking applications
- Knowledge of emerging technology (i.e. scanners, MP3 players, job search sites, etc.).
- Ability to apply supervisory principles to practical situations
- Ability to define problems and suggest solutions
- Ability to set priorities
- Ability to establish a cooperative work environment system-wide, develop and maintain good working relationships with library customers, supervisors and co-workers
- Ability to prepare meaningful, concise and accurate reports
- Ability to maintain confidentiality of confidential and sensitive subject matter
- Skill in handling small sums of money and making change
- Skill in communicating effectively with library customers.
Benefits:
- Health Insurance, Dental, Vision and Life Insurance
- 9 paid holidays plus 2 paid floating holidays
- 186 hours of PTO earned annually
- Employee Assistance Program
- Retirement plan: OPERS- Mandatory 10% employee contribution, 14% employer contribution