Library Services Director - Higher Ed. jobs in Georgia

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  Identify potential customers through effective market research and strategic planning. Create and execute strategies to acquire new business and to cross sell new services to existing clients
• Develop lead generation and conversion strategies to expand customer base.
• Initiate contact with new and existing customers through a variety of outreach methods (phone calls, email campaigns, Zoom meetings, social media, conferences and events etc.) to understand customer and prospective customer needs.
• Engage in discussions to address customer requirements and concerns effectively.
• Demonstrate in-depth knowledge of products, features and value.
• Develop solutions that showcase how Infobase products effectively solve customer problems.
• Negotiate prices and contractual terms with customers.
• Ensure agreements align with both customer needs and organizational goals.
• Create and maintain a comprehensive contact list of potential and existing customers.
• Update contact information in CRM regularly to ensure accuracy.
• Foster collaboration with internal and external partners.
• Work with teams across the organization to ensure a cohesive approach to customer relations.

• In-depth knowledge of products and industry trends.
• Proven ability to generate leads, convert prospects, and negotiate favorable terms.
• Strong verbal and written communication skills for engaging customers and conveying product value.
• Proficient use of CRM tools to maintain accurate contact lists and manage customer interactions and forecast business.
• Effective interpersonal skills to build and maintain relationships with customers and cross-functional teams.
• Dedication to understanding customer needs and solving problems with appropriate products or services.
• Track record of achieving sales targets and goals, with the ability to adapt to changing market conditions.

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  Customer-Centric Approach: Demonstrates a genuine commitment to customer satisfaction and building positive relationships.
• Effective Communication and Persuasion: Clearly communicates ideas, negotiates effectively, and conveys product benefits persuasively.
• Collaboration and Adaptability: Works collaboratively with internal and external teams, adapting positively to changes in the market and organizational strategies.
• Results-Driven and Proactive: Sets and achieves challenging goals, focuses on delivering measurable results, and proactively identifies new opportunities.
• Problem-Solving and Ethical Conduct: Identifies and solves customer problems, maintains high ethical standards, and conducts oneself with professionalism.

• Develop multi-year growth strategy for territory.
• Take ownership of and successfully achieve annual sales quota.
• Develop and maintain a healthy pipeline to ensure a steady flow of opportunities.
• Achieve KPI’s of deals per week, outbound calls, emails, meetings, campaigns as directed.
• Build and maintain strong customer relationships.

• Bachelor's degree in Business Administration, Marketing, Sales, or a related field.
• 5 Years of relevant experience in Sales, Account Management or related role, preferably in the education technology industry.

Ideal candidate will have experience with electronic resources through library.