Library Technical Services Director jobs in Fort Collins, CO

Library Associate – Virtual Services

Grade:  40

Wages/Hours: $19.29 - $26.09 hr/ Part-Time Substitute

FLSA Classification:  Non-exempt

Location: Farr Regional Library  Greeley, CO 80634

Department:  Branch Services

Supervisor:  Virtual Library Services Supervisor

Supervises:  None

Deadline: 02/14/2024 
 

Role:   

Answers patron requests for information and assistance via the phone and online. 

Major Duties and Responsibilities: 

50% - PATRON ASSISTANCE – Serves as the first point of contact for patrons in assistance with using library materials and information, guiding them in searching the catalog and stacks, accessing databases, and navigating the Internet; and passes the patron on to a Librarian for further assistance beyond the efforts required of a reference interview. (Essential)

15% - CIRCULATION – Assists patrons with renewing materials, placing holds, paying fines and fees and other circulation-related processes and procedures. (Essential)

15% - TECHNOLOGY INSTRUCTION – Applies digital technology skills by answering questions in order to assist patrons in using library technology; Fosters a nonjudgmental, supportive environment for a diverse population of technology users by using patience and effective communication to assure they receive a positive learning experience; Identifies opportunities to offer formal training in the library and advises patrons on availability of classroom and individual technology instruction. (Essential)

10% - TRAINING CREATION – Creates self-help and instructional related content by identifying needs, using software and other tools to create the content and delivery of the content in order to provide virtual training and navigation sources for patrons and staff.  (Essential)

5% - PROJECT AND SERVICES SUPPORT – Provides assistance and support with special projects, patron services, and District initiatives in order to support strategies, needs, and goals. (Essential)

5% - OTHER DUTIES – Assists the Supervisor with department operations and tasks in order to ensure the smooth operation of the department.  (Non-Essential)

Minimum Requirements: 

Education: 

Bachelor’s Degree 

Experience: 

One year of related experience 

Or any combination of education and experience which provides the success factors

District Success Factors:

 Focuses on the customer

Initiative

Contributes to a positive work environment

Strategic thinking

Pursues personal development

Continuous improvement

Takes pride in the workplace

Emotionally intelligent

Tactful

Knowledge of public library operations

Creativity 

Job Success Factors: 

Knowledge of public library reference service 

Skill in reference interviewing 

Knowledge of print and online reference resources 

Skill in using Innovative Interfaces, Inc.’s Sierra or other comparable automated library systems

Skill in customer relations including dealing with difficult patrons and volatile situations 

Skill in Windows and MS Office Suite

Skill in operating a multi-line telephone

Skill in creating training content with Camtasia, GoToWebinar, AVS Video Converter, Microsoft Expression Encoder 4

Able to operate various office equipment including copiers 

Able to use good judgment

Able to work in teams

Able to work with confidential information 

Able to read, write, and speak Spanish fluently

Pays attention to detail

Listening/probing skills

Computer skills/Accurate keyboarding skills

Adapts to a rapidly changing environment

Physical Success Factors:

Office setting

Able to lift 25 lbs.

Able to load materials onto a mobile services vehicle

Able to drive a large delivery style vehicle

 Benefits:

Paid Sick Leave 

            This Job Description is not a complete statement of all duties and responsibilities comprising this position.