Member Certification Manager manages the certification and credentialing programs of a professional or membership organization. Oversees the development of standards and testing materials. Being a Member Certification Manager develops testing schedules and resource requirements to deliver testing. Collaborates with curriculum designers and instructors to ensure materials present certification requirements accurately and are validated in the certification processes. Additionally, Member Certification Manager develops quality processes to ensure the testing and validation processes accurately measure certification requirements. Optimizes the certification process to ensure members are satisfied and resolves any problems related to the process. May evaluate, select, and monitor outside testing providers to ensure testing quality. May require a bachelor's degree. Typically reports to a head of a unit/department. The Member Certification Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Member Certification Manager typically requires 5 years experience in the related area as an individual contributor. 1-3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
IICRC is a non-profit, certification and Standards Developing Organization (SDO) for the inspection, cleaning and restoration industries. In partnership with regional and international trade associates, the IICRC serves more than 25 countries with offices in the United States, Canada, Australia, New Zealand and Japan.
The Mission of the IICRC is to establish and advance globally recognized standards and certifications for the inspection, cleaning, restoration and installation industries. The organization serves as an independent, certification body, that sets and promotes high standards and ethics, and advances communication and technical proficiency within these industries.
Job Summary:
The Marketing Supervisor is responsible for promoting the IICRC within the Inspection, Cleaning, and Restoration Industries, and to the public consumer. The ideal candidate will develop marketing strategies and cultivate strong working relationships resulting in exponential growth of the IICRC's programs.
Essential Functions:
EDUCATION AND EXPERIENCE:
ABILITIES:
Must possess outstanding communication skills with the ability to effectively communicate verbally and in writing; ability to respond in a timely manner to the needs and requests of others internally and externally; ability to determine tasks, set priorities and goals, manage multiple projects with strong attention to detail, handle interruptions, maintain focus on tasks and produce accurate work. Must possess the ability to spot inaccuracies and make consistent decisions that resolve problems appropriately using problem solving skills to investigate; ability to provide insight into possible process and procedure improvements. Requires the ability to work independently or directly with internal staff and external customers or the public; ability to work with others in a group or team, coordinating or leading others in accomplishing work activities.
Requires repetitive movement, sitting, writing letters and memos, face-to-face discussions with individuals or teams, use of electronic mail, telephone conversations, contact with others (face-to-face, by telephone, or otherwise). Requires the opportunity to make decisions without supervision, freedom to determine tasks, priorities, and goals, repeating the same physical activities or mental activities over and over. Requires being exact or highly accurate, requires meeting strict deadlines.
The organization has a pre-employment process that includes background and reference checks, typing and performance assessments.