Member Services Director jobs in Arkansas
Member Services Director directs and coordinates all aspects of the health maintenance organization (HMO) member services department. Plans and directs policies and objectives for addressing member inquiries. Being a Member Services Director establishes service quality goals for the department and implements strategies to meet these goals. Typically requires a bachelor's degree. Additionally, Member Services Director typically reports to top management. The Member Services Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a Member Services Director typically requires 5+ years of managerial experience. (Copyright 2024 Salary.com)
Recently Added Member Services Director jobs
- AFMC
-
Little Rock, AR
FULL_TIME
-
Job Description:
SCOPE OF POSITION:
This position assists the Director in the efficient and effective development, production and management of all aspects of AFMC’s Member Services. Responsible for overseeing the line of services and ensures services are executed according to strategic directives, contract deliverables, personnel capacity, and fiduciary limits. Answers directly to the Director, Member Services. Assist with activities including researching, planning and developing required to submit grant proposals to private, corporate, and governmental sources. The Assistant Director should model leadership behaviors that exemplify: Honesty, Excellence, Accountability, Respect and Teamwork.ESSENTIAL JOB FUNCTIONS:
- Oversee and direct staff by managing the development, implementation, and evaluation of specific projects, programs, and activities as necessary to fulfill contractual or organizational obligations.
- Assist with a full range of activities required to organize, manage, and coordinate the submission of grant proposals and recruitment of new business.
- Manage service center management activities, set performance expectations and goals, evaluate processes and outcomes, and implement improvements to support quality and efficiency.
- Maintain current knowledge of corporate and state contracts within their area of responsibility and ensure that service center staff understands and abide accordingly to the contract deliverables.
- Develop and direct training approach to support desired skills acquisition, demonstration of required competencies and provision of excellent customer service through achievement of positive customer and employee satisfaction ratings.
- Ensure successful performance of the telephone triage programs as demonstrated by customer and client satisfaction metrics and feedback, client retention and achievement of productivity and quality standards.
- Lead collaborative processes with other departments to provide procedural, consultative, telephonic, and technological support to service center.
- Ensure the delivery of appropriate service to assist beneficiaries in appropriate utilization of healthcare services and lead processes for the continuous improvement of beneficiary experience.
- Provide project management to support strategic initiatives, regulatory requirements, and/or customer performance or service requests.
- Lead to identify and develop new opportunities for expanding the business.
- Oversees the quality and accuracy of department management and staff’s work product(s) meet performance goals within designated timelines and financial limits.
- Collaborate with other directors to meet corporate requirements and contractual deliverables.
- Interact frequently with Director to report progress and/or improvements necessary to conduct the assigned work of the department.
- Prepare and submit required reports on program progress and performance.
- Ensure Service Center for operations and/or programs such as sustainability, disaster recovery, staffing, and inventory are carried out.
- Select, direct, coach and evaluate assigned staff.
- Ensure compliance with AFMC policies, contractual obligations, state, local and federal laws; and federal protocols regarding data confidentiality/security and HIPAA compliance.
- Track and analyze departmental performance against stated objectives and goals. Take corrective action to guarantee the achievement of objectives within timelines and budget.
- Prepare annual departmental budget. Monitor and control department expenditures to conform to budgetary requirements.
- Train assigned staff on job specific regulations and contract requirements.
- Meet regularly with assigned staff to communicate pertinent information, needs and requests to other team members as appropriate.
- Oversee the monitoring and management of all revisions to contract deliverables informed by interim outcomes as set forth by contracting party.
- Manage communications, reports, and meetings with respective contractors to discuss progress and issues relating to a specific contract(s) and implement solutions to further define and develop the program.
KNOWLEDGE, SKILLS, AND ABILITIES:- Ability to maintain confidentiality.
- Understanding of terminology used within the specific area of responsibility.
- Knowledge of regulations and requirements pertaining to the assigned area of responsibility.
- Time management skills (e.g., meeting deadlines).
- Strong Writing Skills for new proposals/grants.
- Ability to work collaboratively and independently to achieve stated goals.
- Strong public speaking skills.
- Ability to relate professionally and positively with staff, business partners, customers, constituents, recipients, and the public.
- Ability to handle and react calmly under stressful situations.
- Ability to delegate as required.
- Coaching skills.
- Problem solving skills.
- Ability to develop and implement strategic plans.
- Strong negotiation skills.
- Strong communication skills.
- Customer service.
- Flexibility.
- Ability to prioritize.
- Strong organizational skills.
- Attention to detail.
- Creativity.
- Ability to travel including overnight travel.
- Ability to work overtime as needed.
- Regular and punctual attendance required.
Physical and Sensory Requirements (With or Without the Aid of Mechanical Devices):
Mobility, reaching, bending, lifting, grasping, ability to read and write, ability to communicate with personnel, ability to remain calm under stress. Must be capable of performing the essential job functions of this job, with or without reasonable accommodations.EDUCATION:
Required: Bachelor’s degree in an appropriate related discipline. (1)
Desirable: Master’s degree in an appropriate related discipline.EXPERIENCE:
Required: Five (5) years professional experience in the related field with management of personnel or programs.
Three (3) years of leadership experience.
Desirable: Experience in a healthcare administration setting.INTERNET REQUIREMENTS:
Reliable, high-speed wireless internet service (Wi-Fi)
1 Five (5) years’ work experience in related field may be substituted for the bachelor’s degree. If work experience is substituted it is in addition to stated work experience requirements.
- 3 Days Ago
- AFMC
-
Little Rock, AR
FULL_TIME
- Job Description: SCOPE OF POSITION: Responsible for research, development, coordination, implementation, operation and monitoring of specific projects, programs and activities related to AFMC’s Member...
- 26 Days Ago
- Pinnacle Pointe Outpatient Services
-
Little Rock, AR
FULL_TIME
- Responsibilities: Pinnacle Pointe Outpatient offers a wide range of outpatient services across the state of Arkansas with service delivery models to fit the various needs of patients as young as age 5...
- 1 Month Ago
- Civitan Services
-
Benton, AR
FULL_TIME
- Join the Civitan Services Family and Make A Difference in the Lives of People with Developmental Disabilities To apply for one of our job openings: and submit via email to humanresources@civitanservic...
- 21 Days Ago
- Civitan Services
-
Bryant, AR
FULL_TIME
- Plan, direct, and coordinate all the activities related to transportation operations for Civitan Services. Work in conjunction with contracting transportation agency to provide safe, cost-effective tr...
- 1 Month Ago
- Yona Solutions
-
Brinkley, AR
FULL_TIME
- Come rise above with Yona! Our employees are instrumental in maintaining a happy, healthy, and clean environment for the residents. We depend on our team members to be highly motivated, committed, and...
- 18 Days Ago
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- YMCA of Pierce and Kitsap Counties
-
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- 4/22/2024 12:00:00 AM
- Chick-fil-A
-
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- Thank you for your interest at a great career opportunity with Chick-fil-A. Here, you are taking the first step towards ...
- 4/22/2024 12:00:00 AM
- ChanceLight Behavioral Health, Therapy, & Education
-
Poulsbo, WA
- 🚩 Starting Rate: $90K +💸 ChanceLight Behavioral Health, Therapy, & Education, a growing, dynamic organization with a s...
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- Wallick Communities
-
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- Description We need you at the Ashford on Broad at our Executive Director. Come be a part of the Wallick Team - where we...
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- Life Space Communities
-
Amarillo, TX
- Community: The Craig Address: 5500 SW 9th Ave Amarillo, Texas 79106 Pay Range $139,900. 00-$202,912. 50+ Annual Live you...
- 9/22/2023 12:00:00 AM