Member Services Director jobs in Bloomington, IN
Member Services Director directs and coordinates all aspects of the health maintenance organization (HMO) member services department. Plans and directs policies and objectives for addressing member inquiries. Being a Member Services Director establishes service quality goals for the department and implements strategies to meet these goals. Typically requires a bachelor's degree. Additionally, Member Services Director typically reports to top management. The Member Services Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a Member Services Director typically requires 5+ years of managerial experience. (Copyright 2024 Salary.com)
Recently Added Member Services Director jobs
Assistant Director, Community Services
- Developmental Services, Inc. - Bloomington
-
Bloomington, IN
FULL_TIME
-
Our Vision
The elimination of barriers that restrict individuals with disabilities from community inclusion.
We strive to eliminate all barriers that keep our clients from being a part of their community.
Our Mission
To provide services and supports to people with barriers to attain self-direction, inclusion, personal fulfillment, and productivity in all life areas.
At DSI, we provide these services and supports to our clients to help them attain self-direction, inclusion and personal fulfillment and be productive in all areas of life.
POSITION TITLE: Assistant Director, Community Services- Bloomington
DIVISION: Community Services
SUPERVISOR: Regional Director, Community Services
CLASSIFICATION: Exempt
STATUS: Full-Time
PURPOSE:
Coordinate and assist with program development and administration within HCBS (Home and Community Based Services). Monitor regulatory standards to assure services remains in compliance.
ESSENTIAL FUNCTIONS:
- Monitor, track, and ensure staff remain in training compliance for Day and Community Services. Schedule staff for trainings as needed.
- Assist with development of departmental training programs to continue to develop quality staff.
- Assist the Director of Community Services, to monitor and evaluate the instructional activities being provided to all clients within Community Services.
- Assist the Director of Community Services in curriculum development, including but not limited to creating lesson plans, researching engaging activities, and working with staff to carry out the lesson plans to clients in a meaningful way.
- Assist the Director of Community Services with fostering community partnerships that will provide meaningful and engaging activities for clients.
- Provide assistance in scheduling to maximize billing utilization.
- Must be willing to cover shifts, if needed.
- Monitor and document staff PTO, medical time off, and leaves of absence.
- Assist with investigations and ensure investigations are conducted fairly and in a timely manner.
- Ensure clients satisfaction surveys and quarterly case manager surveys are completed regularly and assist in monitoring client’s engagement.
- Serve as a liaison between clients receiving services, staff, families, case managers, residential providers, and the community.
- Develop and participate in monthly staff advisory meetings.
- Display patience in all situations involving clients. Speak in an even, positive, and personal tone of voice when conversing with clients.
- Assist, as needed, with client’s behaviors and ensure staff redirect clients appropriately.
- Maintain confidentiality of clients.
- Ensure that employees follow all departmental and agency policies as well as state and federal laws.
- Act as the Life Course Coordinator supervisor and oversee investigations.
- Assist with disciplinary concerns and implement required discipline for Caregivers for the Developmentally Disabled.
- Interview and hire Caregivers for the clients as needed.
- Assist with client’s intake process.
- Complete incident reports, including BDDS, and needed follow-ups as needed.
- Promote agency philosophies, generate team spirit, create, and maintain an environment that fosters employee satisfaction, maximized productivity, and profitability.
- Participate in annual and quarterly meetings for clients as needed.
- Complete duties as delegated by the Regional Director of Community Services.
- Must be able to care for the physical needs of clients including feeding, hygiene, and toileting. Must be capable of assisting in physically transferring/moving clients when needed. Physical activities may include, but not limited to lifting up 25-50 pounds, bending, stretching, grasping, visual acuity, walking, squatting, guiding, and transporting.
- Use of medical adaptive equipment including, but not limited to, wheelchair, Hoyer lift, shower chair, blood sugar testing equipment if required.
- Perform public relation or information activities for the agency, locally, and statewide.
- Bachelor’s Degree in Business Administration, Psychology, Sociology, Social Work, Special Education, SPEA, or related field.
- Must have the ability to successfully work in both independent and group settings.
- Possess and maintain a clear criminal record.
- Maintain a valid Indiana driver’s license, insurance on personal vehicle (minimum of PLPD with Medical liability coverage), and maintain insurability as defined by the agency liability insurance carrier.
- Must possess excellent communication skills both written and verbal.
- Must possess or be able to obtain CPR certification annually and perform as necessary.
- Must possess or be able to obtain CPI certification annually and perform as necessary.
- 22 Days Ago
OTHER FUNCTIONS:
QUALIFICATIONS:
The above statements reflect general functions of this job and shall not be construed as a detailed description of all work requirements inherent to the job. The immediate supervisor, as specified above, may elaborate on, or add to the above list if the duties come within the employee’s realm of responsibility.
Director of Employment Services
- Developmental Services, Inc.
-
Bloomington, IN
FULL_TIME
- PRIMARY FUNCTION: Marketing and assistance with employment services in Sullivan, Greene, Owen, Daviess, Martin, Monroe, Lawrence, Brown, Bartholomew, Jackson, Jennings, Decatur, and Jefferson counties...
- Just Posted
Assistant Director, Residential Services
- Developmental Services, Inc. - Columbus
-
Columbus, IN
FULL_TIME
- Our Vision The elimination of barriers that restrict individuals with disabilities from community inclusion. We strive to eliminate all barriers that keep our clients from being a part of their commun...
- 7 Days Ago
Assistant Director, Residential Services
- Developmental Services, Inc. - Columbus
-
Columbus, IN
FULL_TIME
- Our Vision The elimination of barriers that restrict individuals with disabilities from community inclusion. We strive to eliminate all barriers that keep our clients from being a part of their commun...
- 7 Days Ago
Assistant Director of Food Services
- Trilogy Health Services
-
Bedford, IN
FULL_TIME
- Campus: StoneBridge Health Campus Type: Full-Time Shift: 1st Shift Location : Address: 3100 Shawnee Drive S. Location : City: Bedford Location : State/Province: IN Location : Postal Code: 47421 JOIN T...
- 1 Month Ago
Director of Employment Services & Pre-ETS – Bloomington and Washington
- Developmental Services, Inc. - Bloomington
-
Bloomington, IN
FULL_TIME
- $500-$1000 Sign-On! (Subject to Position) Our Vision The elimination of barriers that restrict individuals with disabilities from community inclusion. We strive to eliminate all barriers that keep our...
- 14 Days Ago
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0 Member Services Director jobs found in Bloomington, IN area
Director of Sales
- Hersha Hospitality Management, LP
-
Bloomington, IN
- Overview Opportunity: Director of Sales Develop and execute strategic sales plans through direct sales, marketing, e-com...
- 4/26/2024 12:00:00 AM
Director of Nursing - DON-RN
- Hiring Now!
-
Bloomington, IN
- JOIN TEAM TRILOGY: Our Directors of Nursing love Trilogy for the stability, meaningful work, and great team. If you're l...
- 4/26/2024 12:00:00 AM
Sales Director
- Onward Technologies Limited
-
Columbus, IN
- Onward Technologies Inc. is hiring Sales Leader delivering sales revenue for Industrial Equipment & Heavy Machinery in U...
- 4/25/2024 12:00:00 AM
Hospice Executive Director - RN
- LHC New
-
Camby, IN
- Summary We are hiring for an Executive Director in Hospice. At Caretenders Hospice, a part of LHC Group, we embrace a cu...
- 4/25/2024 12:00:00 AM
Director of Rehabilitation / Rehabilitation Manager
- Aegis Therapies
-
Bloomington, IN
- Aegis Therapies is hiring a Director of Rehab for Brickyard Bloomington. Being a leader is more than just being in charg...
- 4/25/2024 12:00:00 AM
Director of Nursing - DON-RN
- Hearthstone Health Campus
-
Bloomington, IN
- JOIN TEAM TRILOGY: Our Directors of Nursing love Trilogy for the stability, meaningful work, and great team. If you're l...
- 4/24/2024 12:00:00 AM
Director of Nursing - DON-RN
- Hearthstone Health Campus
-
Clear Creek, IN
- JOIN TEAM TRILOGY: Our Directors of Nursing love Trilogy for the stability, meaningful work, and great team. If you're l...
- 4/22/2024 12:00:00 AM
Director of Nursing - DON-RN
- Hearthstone Health Campus
-
Smithville, IN
- JOIN TEAM TRILOGY: Our Directors of Nursing love Trilogy for the stability, meaningful work, and great team. If you're l...
- 4/22/2024 12:00:00 AM
About Bloomington, Indiana
Bloomington is a city in and the county seat of Monroe County in the southern region of the U.S. state of Indiana. It is the seventh-largest city in Indiana and the fourth-largest outside the Indianapolis metropolitan area. According to the Monroe County History Center, Bloomington is known as the "Gateway to Scenic Southern Indiana." The city was established in 1818 by a group of settlers from Kentucky, Tennessee, the Carolinas, and Virginia who were so impressed with "a haven of blooms" that they called it Bloomington.
The population was 80,405 at the 2010 census. The city's population was ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Director jobs
$122,101 to $167,402
Bloomington, Indiana area prices
were up 1.3% from a year ago
were up 1.3% from a year ago
What does a Member Services Director do?
Member Services Director in Fort Myers, FL
Romine recalled a story of a member in Montana who called in about a seeing-eye dog and how to get one.
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Member Services Director in New Suffolk, NY
Leverage all available technology to automate member service transactions in order to eliminate/streamline manual processes and increase the allocation of staff time to advancing constituent relations.
January 07, 2020
Member Services Director in Pocatello, ID
Unite provides its members with many different services, all of which involve fighting for equality and diversity in the workplace.
January 03, 2020