Member Services Director jobs in Chesapeake, VA

WORK ENVIRONMENT:

The work is performed in an industrial setting and at times in an office environment. Must be able to tolerate a work environment that is prone to high and low temperature fluctuations, dust/lint.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Being knowledgeable about individual customers’ contract specifications.

• Resolving customer concerns in a timely manner.

• Meeting face to face with customers when needed.

QUALIFICATIONS
:

Bachelor’s degree in management or related field, or any combination of equivalent education and experience, preferably laundry operations with large scale in management or commercial field or equivalent. Must have experience working with people with disabilities. Clearance through criminal background investigation and pre-employment drug testing is required.

PHYSICAL REQUIREMENTS:

Free of tuberculosis in a communicable form. Must possess full range of motion to conduct site inspections for cleanliness and could involve bending, stooping, reaching, or lifting. Dexterity, vision, and hearing are sufficient to operate a computer and other equipment.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Proficient use of a computer to include a strong grasp of Microsoft applications, such as Excel, Word, and Outlook.

• Knowledge of regulatory requirements such as HLAC, OSHA, JCAHO; DOL (Department of Labor), DARS, DMHMRSAS, DBHDS.


• Knowledge of efficient production, quality control, customer service and standards and practices.


• Knowledge of Organizational Policies and Procedures.


• Knowledge of operation of laundry and industrial equipment and experience in maintaining/repairing equipment is a strong plus.


• Skill in Leadership and Management, Conflict resolution and negotiations, and communicating effectively orally and in writing.


• Skill in organizing, managing, prioritizing multiple tasks, and to meet the standards set for the quality and timeliness of work.


• Ability to work a flexible schedule to include some evenings and weekends.


• Ability to utilize critical thinking process to facilitate decision-making and to establish and maintain effective working relationships.


• Ability to develop procedures and work instructions.


• Ability to work independently with no direct supervision.

SKILL IN:

• Leadership


• Organizing, managing, and prioritizing tasks


• Using a computer database to perform work duties, including Microsoft Office applications.


• Providing good customer service


• Effective oral and written communication

ABILITY TO:

• Establish and maintain effective working relationships with all employees.


• Work independently


• Prepare reports and presentations.


• Use skilled professional judgment.


• Train subordinate staff as needed to meet corporate administrative requirements.

Interested applicants should visit www.egglestonservices .org, select Careers/Current Opening/the position you are interested in/Click the “Apply” button. Proof of acceptable driving record must accompany application to be considered.

Equal Opportunity Employer/ Male/Female/Disabled/Veteran/Affirmative Action Employer -does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, and membership in an employee organization, retaliation, parental status, military service, protected veteran status or other non-merit factor.