Member Services Director jobs in Decatur, IL

Overview

The Director Perioperative Services position is responsible for direction and coordination related to clinical operations within the PACU, Baylis Day Surgery and Special Procedures departments within the Perioperative Services Division.  Ensures the daily operations are managed in a way that optimizes efficient work flow, meets customers’ needs, and adheres to the annual operating and capital budgets.  Facilitates interdepartmental communication and collaboration to optimize team relationships and quality patient outcomes. Coordinates performance improvement activities to advance quality, safety, efficiency, and effectiveness within the Perioperative Services product-line.  Ensures incorporation of Magnet Program principles and concepts into the day-to-day functioning of Perioperative Services. Provides service to 6 OR, 6 procedural rooms and numerous surgical specialties. Embodies the Memorial Health Values of Safety, Integrity, Quality, and Stewardship that support our mission and vision.

Qualifications

Education:

·         Bachelor’s degree required. 

·         Master’s degree in healthcare field (Nursing, Business, or Healthcare Administration) required.

Licensure/Certification/Registry:

·         Lean Six Sigma Green Belt certification preferred. 

·         Applicable nurse certification preferred.

Experience:

·         Minimum five years healthcare management/administrative experience required.

·         Minimum two years of experience leading complex projects directed at healthcare facility design/renovation/construction, healthcare outcomes, patient safety, or process improvement required. 

Other Knowledge/Skills/Abilities:

·         Accountability: Ability to hold people accountable to standards of performance or ensure compliance using the power of one’s position or force of personality appropriately and effectively, with the long-term good of the organization in mind.

·         Change Management: Ability to energize stakeholders and sustain their commitment to changes in approaches, processes, and strategies.

·         Collaboration: Ability to work cooperatively and inclusively with other individuals and/or teams not formally lead; working together as opposed to working separately or competitively.

·         Communication: Ability to use written and spoken communication in formal and informal situations to convey meaning, build shared understanding, and productively move agendas forward.

·         Initiative: Ability to identify a problem, obstacle or opportunity and then take action in light of identification to address current or future problems or opportunities. Initiative emphasizes proactively doing things and not simply thinking about future actions.

·         Innovation: Ability to approach one’s work and the organization in new and breakthrough ways, including applying complex concepts, developing creative new solutions, or adapting previous solutions in promising ways.  

·         Project Management: Ability to plan, execute and oversee a multi-year project involving significant resources, scope and impact.

·         Strategic Orientation: Ability to consider the business, demographic, ethno-cultural, and regulatory implications of decisions and develop strategies that continually improve the long-term success and viability of the organization.

Responsibilities