Member Services Director jobs in Federal Way, WA

Member Services Director directs and coordinates all aspects of the health maintenance organization (HMO) member services department. Plans and directs policies and objectives for addressing member inquiries. Being a Member Services Director establishes service quality goals for the department and implements strategies to meet these goals. Typically requires a bachelor's degree. Additionally, Member Services Director typically reports to top management. The Member Services Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a Member Services Director typically requires 5+ years of managerial experience. (Copyright 2024 Salary.com)

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Member Services Director
  • YMCA of Pierce and Kitsap Counties
  • Gig Harbor, WA FULL_TIME
  • The YMCA of Pierce and Kitsap Counties is seeking aMember Services Directorto join our team!


    The YMCAfocuses on empowering people in all forms, by improving health and well-being and inspiring action in and across our neighborhoods.This position supports the work of the Y, a leading non-profit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility.

    TheMember Services Directorworks with senior branch staff to implement member services strategies that focus on recruitment and retention of members.

    Key Responsibilities:

    • Direct and organize member services team with a focus on member experience and retention.
    • Coordinate and support program and membership enrollment and systems in support of member experience.
    • Assist marketing efforts focused on internal/external marketing strategies and production of material to support member experience and retention.
    • Track and utilize data to drive staffing schedule and experiential decisions.
    • Distribute results, organize, and maintain reports.
    • Supervise all aspects of membership accounting and processes to include all transactions.
    • Key liaison to Association Engagement Center.

    Are you a good fit?

    • You are committed to valuing and promoting diversity and contributing to an inclusive working and learning environment.
    • I have a Bachelor's degree and/or equivalent knowledge and experience in communication, business, or related field that includes supervision, fiscal management, program development, staff, and volunteer development.
    • I love working with people.
    • I know how to give great customer service.
    • I am organized, and proactive and know how to get things done.
    • I am comfortable on a computer.
    • I am excited to assist the staff leadership team in reaching annual campaign goals by recruiting campaigners, making personal asks, and supporting branch events
    • Are willing and able to complete Child Abuse Prevention on the first day as well as other required online and on-person trainings as required.

    Wage:$21.47 to $23.47 per hour, depending on qualifications

    Hours:Full-Time, 40 hours per week

    Location:Tom TaylorFamilyYMCA, Gig Harbor WA

    Benefits:

    • Medical, Dental, Vision benefit plan options
    • YMCA paid Life and Long-term Disability Insurance
    • Opportunity to participate in the YMCA 403(b) retirement saving plan. After 2 years of Full-Time employment, the YMCA will contribute 8% of your monthly earnings
    • Accrual of 15 days of paid vacation (vacation accruals increase with years of service)
    • 8 paid Holidays/Floating Holidays per year
    • Paid Sick Leave accrued at 1.23 hours for every 40 hours worked per year
    • Employee Assistance Plan (EAP), Digital mental health counseling platform, Wellness program and LifeMart employee discount center
    • Professional training, education and certification opportunities
    • Public Service Loan Forgiveness eligibility for Full-Time employees
    • 20% discount on YMCA programs and merchandise

    Ignite your Passion, Live the Y Cause, and Join our Team!To apply visit our website atwww.ymcapkc.org.

    The YMCA of Pierce and Kitsap Counties is committed to diversity and inclusion throughout our organization and is an Equal Opportunity Employer - Women/Minority/Veteran/Disabled.

    Requirements:
    • Medical, Dental, Vision benefit plan options
    • YMCA paid Life and Long-term Disability Insurance
    • Opportunity to participate in the YMCA 403(b) retirement saving plan. After 2 years of Full-Time employment, the YMCA will contribute 8% of your monthly earnings
    • Accrual of 15 days of paid vacation (vacation accruals increase with years of service)
    • 8 paid Holidays/Floating Holidays per year
    • Paid Sick Leave accrued at 1.23 hours for every 40 hours worked per year
    • Employee Assistance Plan (EAP), Digital mental health counseling platform, Wellness program and LifeMart employee discount center
    • Professional training, education and certification opportunities
    • 50% discount on YMCA child care and 20% discount on YMCA programs and merchandise
    • Mobile carrier plan discount (22% AT&T, 21% T-Mobile, and 19% Verizon)
    • Public Service Loan Forgiveness eligibility for Full-Time employees
    • 20% discount on YMCA programs and merchandise

    Compensation: $21.47 to $23.47 per hour
  • 2 Months Ago

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Director of Entry Services
  • Tacoma Community College
  • Tacoma, WA FULL_TIME
  • Located in the scenic Puget Sound area with nearby mountain ranges and Mount Rainier in the distance, Tacoma is surrounded by outdoor recreational opportunities such as hiking, boating and camping. Ta...
  • 4 Days Ago

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Director of Social Services
  • Hill Valley Healthcare
  • Gig Harbor, WA FULL_TIME
  • Join Us as a Director of Social Services - LSW Required Empower, Care, and Make a Difference! Are you a compassionate advocate for individuals and their families? If you're passionate about offering e...
  • 4 Days Ago

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Director of Student Support Services
  • Federal Way Public Schools
  • Federal Way, WA FULL_TIME
  • The Federal Way Public School system is committed to helping all of its students learn at high levels. While many factors affect student learning, the District’s ability to support high-quality teachi...
  • 5 Days Ago

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Director of Nursing Services (DON)
  • Caldera Care
  • Gig Harbor, WA FULL_TIME
  • Caldera Care is now hiring an experienced Director or Nursing (DON)! Come join our amazing team! Pay Range: $140,000 DOE Who we are: At Caldera Care we're known for our commitment to our staff and loc...
  • 19 Days Ago

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Director of Social Services
  • Hill Valley Healthcare
  • Tacoma, WA FULL_TIME
  • Join Us as a Director of Social Services Empower, Care, and Make a Difference! Are you a compassionate advocate for individuals and their families? If you're passionate about offering exceptional care...
  • 21 Days Ago

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0 Member Services Director jobs found in Federal Way, WA area

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Sales and Marketing Director
  • Farrington Court Retirement Community
  • Kent, WA
  • Family Advisor We are seeking an experienced salesperson with a proven track record of success to take the helm of our s...
  • 5/6/2024 12:00:00 AM

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Director of Operations
  • Magellan Financial & Insurance Services, Inc.
  • Renton, WA
  • Holistic | Passionate | Personalized | Elevated Financial Management Group, a premier local and independent firm based i...
  • 5/5/2024 12:00:00 AM

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IT DIRECTOR
  • SEATTLE INDIAN HEALTH BOARD
  • Seattle, WA
  • Job Details Job Location International District - Seattle, WA Position Type Full-Time Salary Range $110,000.00 - $120,00...
  • 5/5/2024 12:00:00 AM

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Director of Academic Programs
  • BASIS Independent Schools
  • Bellevue, WA
  • Director of Academic Programs BASIS Independent Schools (#5010), 15749 NE 4th Street, Bellevue, Washington, United State...
  • 5/3/2024 12:00:00 AM

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Director of Housing
  • Nineline Veteran Services
  • Fife, WA
  • Would you happen to know a qualified Housing Director? Let them know NineLine is Hiring: If Interested, submit your resu...
  • 5/3/2024 12:00:00 AM

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Associate Director/Director, Clinical Science
  • Presage Biosciences, Inc.
  • Seattle, WA
  • Associate Director/Director, Clinical Science Our Company Presage Biosciences is an oncology company pioneering a new dr...
  • 5/2/2024 12:00:00 AM

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Resident Care Director or Director of Nursing - RN
  • Sunrise Senior Living
  • Bellevue, WA
  • Overview The Resident Care Director (RCD) serves as the nursing clinical leader for the community and is responsible to ...
  • 4/8/2024 12:00:00 AM

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Director Design
  • Alaska Airlines
  • Seattle, WA
  • Company: Alaska Airlines The Team: Guided by our purpose, core values, and leadership principles, we are creating an air...
  • 2/19/2024 12:00:00 AM

Federal Way is a city in King County, Washington, United States. It is a coastal city within the Seattle metropolitan area. The population was 95,171 at the 2015 American Community Survey. Federal Way is currently the 9th largest city in Washington State and the 5th largest in King County, according to the Census Bureau's 2015 population estimate. Federal Way is located at 47°18′47″N 122°20′21″W / 47.31306°N 122.33917°W / 47.31306; -122.33917 (47.312960, −122.339173). According to the United States Census Bureau, the city has a total area of 22.46 square miles (58.17 km2), of which, 22.26 s...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Director jobs
$142,840 to $195,836
Federal Way, Washington area prices
were up 2.8% from a year ago

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