Member Services Director jobs in Hawaii

Member Services Director directs and coordinates all aspects of the health maintenance organization (HMO) member services department. Plans and directs policies and objectives for addressing member inquiries. Being a Member Services Director establishes service quality goals for the department and implements strategies to meet these goals. Typically requires a bachelor's degree. Additionally, Member Services Director typically reports to top management. The Member Services Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a Member Services Director typically requires 5+ years of managerial experience. (Copyright 2024 Salary.com)

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Director of Health Services
  • HOPE Services Hawaii, Inc.
  • Hilo, HI FULL_TIME
  • Director of Health Services

    Reports to: Chief Operating Officer Classification: Exempt


    Essential Functions:

    • Demonstrate excellent customer service consistent with the standards contained in the Vision, Mission, and Values of the organization.
    • Provide Comprehensive Healthcare: Assess, diagnose, and treat a diverse range of medical conditions for individuals experiencing homelessness. Offer primary care services, including physical examinations, health screenings, and disease management.
    • Collaborate with Multidisciplinary Team: Work closely with a multidisciplinary team consisting of physicians, nurses, social workers, and other healthcare professionals to ensure coordinated care and holistic support for our beneficiaries.
    • Health Services Oversight: Oversee the health services provided by our organization, ensuring adherence to medical protocols, quality standards, and regulatory guidelines. Develop, review and maintain policies, protocols and procedures for Health Services.
    • Develop and Implement Care Plans: Formulate individualized care plans for clients based on their unique healthcare needs and social circumstances. Monitor their progress and modify plans as necessary.
    • Health Education and Counseling: Conduct health education sessions, providing information on preventive care, hygiene practices, nutrition, and disease management. Offer counseling and support to individuals coping with physical and mental health challenges.
    • Medication Management: Prescribe and manage medications for clients in accordance with applicable regulations and best practices. Educate clients on proper medication usage and potential side effects.
    • Health Records and Documentation: Maintain accurate and up-to-date electronic health records for each client, documenting assessments, treatments, medications, and referrals as required. Prepare statistical reports as needed regarding the healthcare provided.
    • Outreach and Advocacy: Participate in community outreach initiatives to raise awareness about healthcare services available to individuals experiencing homelessness. Advocate for improved access to healthcare resources. Manage collaborations with nursing schools to facilitate site use for educational programs.
    • Continuous Professional Development: Stay abreast of the latest advancements in healthcare, attending conferences, workshops, and engaging in ongoing learning opportunities to enhance your clinical knowledge and skills. Ensure tracking and continued licensure and education for all licensed and unlicensed health services staff.
    • Develop evidence based programs: in partnership with agency leadership, clinical team and community partners. Develop collaborations with healthcare providers to enhance quality and access to health services. Create tools and workflows to create efficient, safe, standardized and high quality care.
    • Oversee Quality and Assurance of Health Services in partnership with the executive leadership. Perform Root Cause Analyses and correction plans for adverse events. Provide healthcare administrative consultation to program staff as needed, including being on call after hours to address urgent needs and concerns.
    • Perform other duties and accept responsibilities as assigned.

    Supervisory Responsibility:

    This position has overall supervisory responsibility for the nursing & health services team. May have daily supervisory responsibility of community volunteers or interns who are providing assistance with special projects or assignments that further and/or support the department and/or the mission of HOPE Services. The responsibility when assigned, includes ensuring volunteers are working safely, are monitored and supported to have a positive volunteer experience.


    Work Environment:

    This job operates in an air conditioned office environment, community based settings and in shelter locations. Temperatures may vary as the position moves from air conditioned (AC) to open air/non AC areas. Frequent exposure to stressful situations related to persons served including but not limited to domestic violence, ex-offenders, substance abuse, and mental health clients. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines as well as medical equipment within the Nurse Practitioner scope of practice.


    Physical Demands

    • The position requires adaptability, the ability to work under pressure and multitask with ability to de-escalate individuals in crisis. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
    • While performing the duties of this job, the employee is:
      • o Frequently required to stand, walk, use hands to manipulate, handle, grip and feel objects, utensils, tools or controls
      • o Frequently required to reach with hands and arms
      • o Occasionally required to lift, push, pull and/or carry items and objects up to 5o pounds, with a minimum of 25 pounds lifted and carried
      • o Occasionally required to lift, push, pull and/or carry items and objects up to 6o pounds
      • o Specific vision ability required by this job is 20/20 vision (corrected or uncorrected)
      • o Specific hearing ability required by this job is the ability to pass a hearing test (corrected or uncorrected)

    Required Knowledge/Skills/Abilities:

    • Working knowledge of community resources, healthcare and/or medical issues of homeless and/or disenfranchised populations.
    • Possess excellent interpersonal, problem solving, multi-tasking and leadership skills.
    • Able to communicate with audiences of varying comprehension levels including staff, guests, and partnering agencies.
    • Handle sensitive and confidential information with tact and professionalism.
    • Able to use Google Suite platform, Microsoft Office Suite and medical systems of record.
    • Possess personal qualities of integrity, credibility, and commitment to mission.
    • Flexible and able to multitask; can work within an ambiguous, fast-moving environment.
    • Able to create workflows, and write policies and procedures.

    Required Education and Experience

    • Licensed to practice as an Advanced Practice Nurse Practitioner (APRN-RX), in the State of Hawaii.
    • Minimum five (5) years progressive experience as a Healthcare Administrator.
    • Proven experience as a Nurse Practitioner, preferably in primary care or community health settings.
    • Strong clinical skills, including the ability to assess, diagnose, and treat common medical conditions.
    • Excellent interpersonal and communication skills to build rapport with individuals experiencing homelessness and work effectively within a multidisciplinary team.
    • Ability to prioritize and manage multiple responsibilities while delivering compassionate care.
    • Knowledge of healthcare resources and social services available to individuals experiencing homelessness.
    • Familiarity with electronic health record systems and proficiency in computer applications related to healthcare documentation.

    Scheduling requirements:

    General business hours are 8:00am - 4:30pm Monday through Friday, but this exempt position requires flexible availability to meet the needs of the programs. This may require periodic work in the evenings and weekends.

    Starting Annual Pay: $124,800.00/yr- $154,800.00/yr
  • 1 Day Ago

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Social Services Director
  • Avalon Health Care Management Inc.
  • Honolulu, HI FULL_TIME
  • Avalon Care Center Honolulu is looking to hire a Full Time Social Services Director! The Social Services Director/Coordinator in identifying and providing for each resident’s social, emotional and psy...
  • 18 Days Ago

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Director of Acute Care Services
  • Kaiser Permanente
  • Honolulu, HI OTHER
  • Job Summary:The position assumes responsibility for developing strategy, leading operations and partnering with physician leaders and other key stakeholders. This position serves as a key member of th...
  • Just Posted

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Director of Administrative Services
  • University of Hawaii
  • Honolulu, HI FULL_TIME
  • Description Title: Director of Administrative Services Position Number: 0089022 Hiring Unit: College of Tropical Agriculture and Human Resources (CTAHR), Office of Administrative Services Location: Ma...
  • 4 Days Ago

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Associate Director of Pharmacy Services
  • Hawai'i Island Community Health Center
  • Kona, HI FULL_TIME
  • I. POSITION FUNCTION SUMMARY Under the general direction of the Director of Pharmacy Services, the Associate Director of Pharmacy Services has responsibility for assisting with the administration and ...
  • 7 Days Ago

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Valuation Services Director
  • Colliers International
  • Honolulu, HI FULL_TIME
  • Make your next move an expert one.At Colliers it's not our success that sets us apart, it's how we achieve it. Our people are passionate, take ownership and always do what's right for our clients, peo...
  • 25 Days Ago

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Director
  • NY Kids Club
  • New York, NY
  • Job Type Full-time Description NY Kids Club & NY Preschool is New York's premier children's enrichment space and accredi...
  • 3/27/2024 12:00:00 AM

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Director
  • St. Johnsbury Athenaeum
  • Saint Johnsbury, VT
  • Job Description Job Description ST. JOHNSBURY ATHENAEUM DIRECTOR POSITION DESCRIPTION Job Title: Athenaeum Director Repo...
  • 3/26/2024 12:00:00 AM

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Director
  • Chick-fil-A
  • Clinton, MD
  • Chick-fil-A Woodyard Landing in Clinton, MD is looking for a passionate and experienced Director to lead a seasoned and ...
  • 3/25/2024 12:00:00 AM

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Director
  • The Anderson Search Group
  • Uvalde, TX
  • Director of Client Engagement and Deposit Strategy The Anderson Search Group has been engaged by one of our top clients ...
  • 3/25/2024 12:00:00 AM

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DIRECTOR
  • The Muscogee Nation
  • Okmulgee, OK
  • MUSCOGEE (CREEK) NATION Seeking a DIRECTOR Description: The Director of Community Research and Development acts as a con...
  • 3/25/2024 12:00:00 AM

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Director
  • LEADERS OF TOMORROW LEARNING ACADEMY
  • Austell, GA
  • Job Description Job Description Oversee day to day operation of the Program Site. Facilitate administrative responsibili...
  • 3/25/2024 12:00:00 AM

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Director
  • Visa
  • Homestead, FL
  • Company Description Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions...
  • 3/24/2024 12:00:00 AM

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Director
  • Gen II Fund Services LLC
  • Dallas, TX
  • New York City-based Private Equity Fund Administration Firm is looking for a Director to manage Private Equity funds. Pr...
  • 3/24/2024 12:00:00 AM

Hawaii (/həˈwaɪi/ (listen) hə-WY-ee; Hawaiian: Hawaiʻi [həˈvɐjʔi]) is the 50th and most recent state to have joined the United States, having received statehood on August 21, 1959. Hawaii is the only U.S. state located in Oceania, the only U.S. state located outside North America, and the only one composed entirely of islands. It is the northernmost island group in Polynesia, occupying most of an archipelago in the central Pacific Ocean. The state encompasses nearly the entire volcanic Hawaiian archipelago, which comprises hundreds of islands spread over 1,500 miles (2,400 km). At the southea...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Director jobs
$138,804 to $190,301

Member Services Director in Cedar Rapids, IA
The Director develops and maintains departmental budgets, supervises all members of the academic advising staff, and assesses and maintains efficient and effective operating procedures, including ensuring appropriate use of technology, ongoing staff training, and the delivery of optimal services to all students.
January 03, 2020
Member Services Director in Fresno, CA
Prity Lad takes us on a tour of Freemasons’ Hall and reveals UGLE’s forward-thinking support programme for current and future members.
December 01, 2019
Member Services Director in Knoxville, TN
It works well, as there is a need for cooperation internally and communication externally to look after our members’ interests.’.
December 31, 2019