Member Services Director directs and coordinates all aspects of the health maintenance organization (HMO) member services department. Plans and directs policies and objectives for addressing member inquiries. Being a Member Services Director establishes service quality goals for the department and implements strategies to meet these goals. Typically requires a bachelor's degree. Additionally, Member Services Director typically reports to top management. The Member Services Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a Member Services Director typically requires 5+ years of managerial experience. (Copyright 2024 Salary.com)
The Director of Member Services is responsible of overall supervision and leadership of membership operations for the YMCA of Indiana County. The Director of Member Services is responsible for revenue and membership growth/retention, fiscal management, hiring, training and supervision of the member service staff. The position is responsible for demonstration of YMCA leadership competencies to ensure the mission, purpose, image and core values of the YMCA is conveyed. In addition, responsibilities entail membership campaigns, member engagement with new and existing members along with community relationship.
The Membership Director should have a minimum of 5 years of experience in customer service systems, procedures, and guidelines; customer service and sales experience strongly desired. A minimum of 2 years of supervisory experience is preferred.
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