Member Services Director jobs in Lawrence, MA

Eliot is excited to participate in the transformation of community behavioral health programs and stands ready for the challenge. We not only believe that high-quality services must be provided when and where people need them but we have a proven track record of doing so. We are devoted to creating and supporting services that remove barriers to services in the community, rather than in emergency rooms and institutional settings.

Responsibilities:

• Provide supervision and administrative direction to Stabilization Managers and other staff members as needed.
• Direct and manage the daily operations and service delivery of Triage and Emergency Services.
• Direct and manage all of the administrative and clinical functions of Triage and Emergency services for all clients.
• Direct the implementation of Triage and Emergency services vision including developing systems to ensure immediate access to crisis evaluations, stabilization treatment plans, and services to stabilize individuals/families in the community.
• Develop and implement systems to monitor service delivery and utilization of supports for Triage services.
• Develop, implement and manage utilization of Triage services.
• Create a work environment which supports a strong culture of immediate access, person centered treatment, evidence-based treatment, and customer service.
• Develop systems to ensure Triage services include all available billable services through CBHC including crisis evaluations, follow up, and CBHC bundled services.
• Develop and implement systems to manage the deployment of stabilization clinicians and staff in the community.

Qualifications:

• Must be independently licensed e.g.: LICSW, LMHC, LMFT, RN, LRC.
• Master’s Degree in behavioral health care field
• 4 years of experience in a multi-disciplinary behavioral health setting; of which 3 years must include the provision of emergency, inpatient and/or diversionary behavioral health services and 2 years supervisory experience.
• Demonstrated ability to oversee/manage a multi-disciplinary clinical team and to design/operate programs based on community needs
• Proven management and leadership skills
• Ability to triage multiple requests for crisis evaluations, with an emphasis on mobility and doing evaluations in the community.

Schedule: Monday-Friday 9-5p, some flexibility required

Salary: Based on experience and license

Location: Danvers, MA

Eliot is committed to identifying and dismantling barriers that prevent people with marginalized racial identities from actualizing their full employment potential, assuming leadership roles, or from fully engaging at all levels in the workplace.

Experience

• 2 year(s): Supervisory experience
• 4 year(s): Experience in a multi-disciplinary behavioral health setting

Education

• MA or better in Social Work or related field

Licenses & Certifications

• RN
• LMHC
• LMFT
• LICSW
• MA Driver's License

• Licensed Rehab Counselor

Skills

• Clinical Skills
• Experience with population
• Ability to deal with fast pace setting
• Supervisory skills