Member Services Director jobs in Muncie, IN

Member Services Director directs and coordinates all aspects of the health maintenance organization (HMO) member services department. Plans and directs policies and objectives for addressing member inquiries. Being a Member Services Director establishes service quality goals for the department and implements strategies to meet these goals. Typically requires a bachelor's degree. Additionally, Member Services Director typically reports to top management. The Member Services Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a Member Services Director typically requires 5+ years of managerial experience. (Copyright 2024 Salary.com)

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Assistant Director, Community Services
  • Developmental Services, Inc. - Kokomo
  • Kokomo, IN FULL_TIME
  • Our Vision
    The elimination of barriers that restrict individuals with disabilities from community inclusion.
    We strive to eliminate all barriers that keep our clients from being a part of their community.
    Our Mission
    To provide services and supports to people with barriers to attain self-direction, inclusion, personal fulfillment, and productivity in all life areas.
    At DSI, we provide these services and supports to our clients to help them attain self-direction, inclusion and personal fulfillment and be productive in all areas of life.

    POSITION TITLE: Assistant Director, Community Services- Kokomo
    DIVISION: Community Services
    SUPERVISOR: Regional Director, Community Services
    CLASSIFICATION: Exempt
    STATUS: Full-Time

    PURPOSE:

    Coordinate and assist with program development and administration within HCBS (Home and Community Based Services). Monitor regulatory standards to assure services remains in compliance.

    ESSENTIAL FUNCTIONS:

    • Monitor, track, and ensure staff remain in training compliance for Day and Community Services. Schedule staff for trainings as needed.
    • Assist with development of departmental training programs to continue to develop quality staff.
    • Assist the Director of Community Services, to monitor and evaluate the instructional activities being provided to all clients within Community Services.
    • Assist the Director of Community Services in curriculum development, including but not limited to creating lesson plans, researching engaging activities, and working with staff to carry out the lesson plans to clients in a meaningful way.
    • Assist the Director of Community Services with fostering community partnerships that will provide meaningful and engaging activities for clients.
    • Provide assistance in scheduling to maximize billing utilization.
    • Must be willing to cover shifts, if needed.
    • Monitor and document staff PTO, medical time off, and leaves of absence.
    • Assist with investigations and ensure investigations are conducted fairly and in a timely manner.
    • Ensure clients satisfaction surveys and quarterly case manager surveys are completed regularly and assist in monitoring client’s engagement.
    • Serve as a liaison between clients receiving services, staff, families, case managers, residential providers, and the community.
    • Develop and participate in monthly staff advisory meetings.
    • Display patience in all situations involving clients. Speak in an even, positive, and personal tone of voice when conversing with clients.
    • Assist, as needed, with client’s behaviors and ensure staff redirect clients appropriately.
    • Maintain confidentiality of clients.
    • Ensure that employees follow all departmental and agency policies as well as state and federal laws.
    • Act as the Life Course Coordinator supervisor and oversee investigations.
    • Assist with disciplinary concerns and implement required discipline for Caregivers for the Developmentally Disabled.
    • Interview and hire Caregivers for the clients as needed.
    • Assist with client’s intake process.

    OTHER FUNCTIONS:

    • Complete incident reports, including BDDS, and needed follow-ups as needed.
    • Promote agency philosophies, generate team spirit, create, and maintain an environment that fosters employee satisfaction, maximized productivity, and profitability.
    • Participate in annual and quarterly meetings for clients as needed.
    • Complete duties as delegated by the Regional Director of Community Services.
    • Must be able to care for the physical needs of clients including feeding, hygiene, and toileting. Must be capable of assisting in physically transferring/moving clients when needed. Physical activities may include, but not limited to lifting up 25-50 pounds, bending, stretching, grasping, visual acuity, walking, squatting, guiding, and transporting.
    • Use of medical adaptive equipment including, but not limited to, wheelchair, Hoyer lift, shower chair, blood sugar testing equipment if required.
    • Perform public relation or information activities for the agency, locally, and statewide.

    QUALIFICATIONS:

    • Bachelor’s Degree in Business Administration, Psychology, Sociology, Social Work, Special Education, SPEA, or related field.
    • Must have the ability to successfully work in both independent and group settings.
    • Possess and maintain a clear criminal record.
    • Maintain a valid Indiana driver’s license, insurance on personal vehicle (minimum of PLPD with Medical liability coverage), and maintain insurability as defined by the agency liability insurance carrier.
    • Must possess excellent communication skills both written and verbal.
    • Must possess or be able to obtain CPR certification annually and perform as necessary.
    • Must possess or be able to obtain CPI certification annually and perform as necessary.

    The above statements reflect general functions of this job and shall not be construed as a detailed description of all work requirements inherent to the job. The immediate supervisor, as specified above, may elaborate on, or add to the above list if the duties come within the employee’s realm of responsibility.


    Benefits

    Dental Insurance, Life Insurance, Medical Insurance, Vision






    Powered by ExactHire:113933
  • 21 Days Ago

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Regional Director, Community Services
  • Developmental Services, Inc. - Kokomo
  • Kokomo, IN FULL_TIME
  • ur Vision The elimination of barriers that restrict individuals with disabilities from community inclusion. We strive to eliminate all barriers that keep our clients from being a part of their communi...
  • 1 Day Ago

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Director, Community Services
  • Developmental Services, Inc. - Kokomo
  • Kokomo, IN FULL_TIME
  • Director, Community Services will manage programs while supervising management team in the Kokomo region. This role will work closely with various departments to ensure compliance, and overall health ...
  • 1 Month Ago

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Assistant Director, Community Services- Waiver Services
  • Developmental Services, Inc. - Kokomo
  • Kokomo, IN FULL_TIME
  • Our Vision The elimination of barriers that restrict individuals with disabilities from community inclusion. We strive to eliminate all barriers that keep our clients from being a part of their commun...
  • 20 Days Ago

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Assistant Director, Group Home Services
  • Developmental Services, Inc. - Kokomo
  • Kokomo, IN FULL_TIME
  • Assistant Director, Group Home Services will provide support to direct care team working in Residental Services. This role will oversee the development, training, placement of direct care team to ensu...
  • 24 Days Ago

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Assistant Director, Community Living Services
  • Developmental Services, Inc. - Kokomo
  • Kokomo, IN FULL_TIME
  • Assistant Director, Community Living will provide support to direct care team. This role will oversee the development, training, placement of direct care team to ensure the needs of our consumer are m...
  • 1 Month Ago

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0 Member Services Director jobs found in Muncie, IN area

A
Director of Sales
  • ASM Global
  • Fishers, IN
  • POSITION: Director of Sales DEPARTMENT: Sales REPORTS TO: General Manager FLSA STATUS: Salaried Exempt Summary As the wo...
  • 3/29/2024 12:00:00 AM

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Recruitment Division Director, Healthcare Administration
  • Top Talent
  • Fishers, IN
  • Recruitment Division Director, Healthcare Administration Join our team at Top Talent as the Division Director for our He...
  • 3/29/2024 12:00:00 AM

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Construction Director
  • Habitat for Humanity
  • Muncie, IN
  • Posting Description Greater Muncie Habitat for Humanity is seeking a detailed Construction Director responsible for mana...
  • 3/28/2024 12:00:00 AM

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Director of Development
  • GREATER MUNCIE INDIANA HABITAT FOR HUMANITY
  • Muncie, IN
  • Job Description Job Description Position Description for Director of Development 2024 Title: Director of Development Rep...
  • 3/26/2024 12:00:00 AM

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EXECUTIVE DIRECTOR - HOSPICE
  • BrightSpring Health Services
  • Carmel, IN
  • Our Company Adoration Home Health and Hospice Overview Our Hospice Executive Directors are the heart of our organization...
  • 3/26/2024 12:00:00 AM

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Human Resources Director
  • LHH
  • Greenfield, IN
  • LHH is seeking a Human Resources Director for a Direct Hire, Permanent Placement position with a long-standing client in...
  • 3/26/2024 12:00:00 AM

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Director of Nursing - RN
  • American Senior Communities
  • Noblesville, IN
  • Director of Nursing - (RN) Bring your heart to work! Caring people make the difference at American Senior Communities! C...
  • 3/25/2024 12:00:00 AM

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Food Service Director
  • Aramark
  • Greenfield, IN
  • Job Description The Food Service Director is a management position responsible for developing and executing dining solut...
  • 3/6/2024 12:00:00 AM

Muncie /ˈmʌnsi/ is an incorporated city and the seat of Delaware County, Indiana. It is located in East Central Indiana, about 50 miles (80 km) northeast of Indianapolis. The United States Census for 2010 reported the city's population was 70,085. It is the principal city of the Muncie metropolitan statistical area, which has a population of 117,671. The Lenape (Delaware) people, who arrived in the area in the 1790s, founded several small villages, including one known as Munsee Town, along the White River. The small trading post, renamed Muncietown, was selected as the Delaware County seat and...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Director jobs
$122,029 to $167,302
Muncie, Indiana area prices
were up 1.3% from a year ago

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