Member Services Director jobs in Pennsylvania

Member Services Director directs and coordinates all aspects of the health maintenance organization (HMO) member services department. Plans and directs policies and objectives for addressing member inquiries. Being a Member Services Director establishes service quality goals for the department and implements strategies to meet these goals. Typically requires a bachelor's degree. Additionally, Member Services Director typically reports to top management. The Member Services Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a Member Services Director typically requires 5+ years of managerial experience. (Copyright 2024 Salary.com)

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Business Systems Administrator
  • Member Business Financial Services
  • PA, PA FULL_TIME
  • Member Business Financial Services, L.L.P. (MBFS), a credit union-owned company, is looking for a Business Systems Administrator (Remote). This position is responsible for assessing information technology systems and overseeing the execution of the Member Business Financial Services, LLC (MBFS) business operation systems on a day-to-day basis. Maintain focus on implementing company projects and meeting with MBFS leadership to plan new initiatives. Test new software versions with the assistance of staff members. Serve as liaison to the company's key software and support vendors.

    Responsibilities Include:

    • Provide professional support and user training for end users of personal computers or their associated networks, hardware, software, or peripherals; Manage physical workstations and supporting devices for new and existing staff members.
    • Manage new and existing user setup for internal and existing stakeholders across company systems including but not limited to SFTP, Loan Manager, LaserPro, nCino, MYCUBusinessLoan, and other company systems.
    • Address login and user inquiries for MYCUBusinessLoan system.
    • Evaluate and resolve network connectivity or communications systems issues.
    • Oversee upgrades and testing for new versions of loan support software.
    • Develop and maintain documentation related to systems or workstations.
    • Ensure systems and workstations are compliant with organizational policies and security standards.
    • Create reports and manage reporting process for MBFS systems in consultation with third-party support providers, credit union clients, and MBFS staff members.
    • Serve as liaison for internal staff members and third-party auditors/reviewers in support of audits and SOC reports.
    • Support company management in fully analyzing and utilizing available data in the company's reporting portals.
    • Support data optimization for management.

    Requirements:

    • Three to five years of relevant experience supporting software and/or IT systems for lending or financial services.
    • A two-year college degree, or completion of a specialized course of study at a business or trade school, or completion of a specialized and extensive in-house training or apprenticeship program.
    • Experience with loan processing systems.
    • Working knowledge of Laser Pro, PCFS Solutions/Loan Manager and/or nCino (Salesforce) platforms.
    • Advanced level knowledge of personal computer systems including Microsoft Office products.
    • Knowledge of Credit Union products and services a plus.
    • Proven ability to work independently and demonstrate the ability to react to changing needs of the department.
    • Strong decision-making and organizational skills.

    Our commitment to your success is enhanced by our competitive salary commensurate with experience and an extensive benefits package including paid time off, health benefits, 401(k) with a generous company match, and future growth opportunities within the company. We work to maintain the best possible professional and environmentally friendly atmosphere for our employees.

  • 1 Month Ago

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Employment Opportunities
  • Member Business Financial Services
  • PA, PA FULL_TIME
  • MBFS, a credit union-owned company, is looking for hardworking, knowledgeable individuals to join our team. Our team helps credit unions originate, analyze, and manage commercial loans through a wide ...
  • 1 Month Ago

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Director of Member Services
  • YMCA
  • Indiana, PA FULL_TIME
  • Seeking a Membership Director who creates a welcoming and nurturing environment for our community and provides exceptional customer service. Job Description The Director of Member Services is responsi...
  • 7 Days Ago

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Director, Member Development Group
  • TIFF Advisory Services
  • Remote, PA OTHER
  • Job Details Level: Experienced Job Location: Remote - Remote, PA Salary Range: Undisclosed OVERVIEWTIFF is an outsourced chief investment officer (OCIO), focused on delivering investment and operation...
  • 11 Days Ago

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Director, Services
  • PCI Pharma Services
  • Philadelphia, PA FULL_TIME
  • Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients.We are PCI.Our investment is in People who make an impact, drive progress and create a better tomo...
  • 13 Days Ago

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Director of Physician and Provider Services
  • Universal Health Services, Inc.
  • Philadelphia, PA FULL_TIME
  • ResponsibilitiesLocated on a 27-acre wooded campus, Fairmount Behavioral Health System is a peaceful, therapeutic environment for patients and families. Fairmount is a major regional resource for adol...
  • 11 Days Ago

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Project Director
  • BluSky
  • Minnetonka, MN
  • BRIEF DESCRIPTION: The construction Project Director is responsible for managing and closing new business opportunities ...
  • 4/18/2024 12:00:00 AM

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Director of Operations
  • UHC Solutions
  • Los Angeles, CA
  • The Director of Clinic Operations is responsible for the overall planning, development, coordination, implementation and...
  • 4/16/2024 12:00:00 AM

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Technical Director/Director
  • Cgtn America
  • Washington, DC
  • CGTN is hiring a Technical Director/Director to join our team in Washington D.C. The successful candidate will work well...
  • 4/16/2024 12:00:00 AM

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Director, FP&A
  • ADP
  • Norfolk, VA
  • ADP is hiring a Director of Finance. Do you enjoy deciphering the hidden insights within complex data to make recommenda...
  • 4/5/2024 12:00:00 AM

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P3M Director
  • Leidos
  • Bristol, GB
  • Description P3M Director Programme Name: LCST Location: There is flexibility around remote working, with potentially 3 d...
  • 4/4/2024 12:00:00 AM

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Director of Stewarding
  • The Newbury Boston
  • Boston, MA
  • Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management compa...
  • 4/1/2024 12:00:00 AM

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Director of Rehab
  • Tender Touch Rehab Services, LLC
  • Brick, NJ
  • Overview: Must be a licensed and or a registered therapist to be considered. ** EXCLUSIVE NEW JOB OPPORTUNITY!!** ***Hig...
  • 2/21/2024 12:00:00 AM

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Executive Director
  • Life Space Communities
  • Amarillo, TX
  • Community: The Craig Address: 5500 SW 9th Ave Amarillo, Texas 79106 Pay Range $139,900. 00-$202,912. 50+ Annual Live you...
  • 9/22/2023 12:00:00 AM

Pennsylvania (/ˌpɛnsɪlˈveɪniə/ (listen) PEN-sil-VAY-nee-ə), officially the Commonwealth of Pennsylvania, is a state located in the northeastern and Mid-Atlantic regions of the United States. The Appalachian Mountains run through its middle. The Commonwealth is bordered by Delaware to the southeast, Maryland to the south, West Virginia to the southwest, Ohio to the west, Lake Erie and the Canadian province of Ontario to the northwest, New York to the north, and New Jersey to the east. Pennsylvania is the 33rd-largest state by area, and the 6th-most populous state according to the most recent of...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Director jobs
$132,309 to $181,398

Member Services Director in Cedar Rapids, IA
The Director develops and maintains departmental budgets, supervises all members of the academic advising staff, and assesses and maintains efficient and effective operating procedures, including ensuring appropriate use of technology, ongoing staff training, and the delivery of optimal services to all students.
January 03, 2020
Member Services Director in Fresno, CA
Prity Lad takes us on a tour of Freemasons’ Hall and reveals UGLE’s forward-thinking support programme for current and future members.
December 01, 2019
Member Services Director in Knoxville, TN
It works well, as there is a need for cooperation internally and communication externally to look after our members’ interests.’.
December 31, 2019