Member Services Director jobs in Portland, ME

Summary

Position Summary

Under the direction of the Vice President of Outpatient Services, the Clinic Director of Outpatient Services is responsible for the performance, management and oversight of daily operations of the Practice, including Outpatient Therapy, Outpatient Psychiatry, and Practice Management, and a matrix oversight of other program areas in the practice. The clinic director supervises practice management and clinicians and ensures the quality of care for all services, including outpatient psychiatry, meets regulatory, licensing, and clinical standards. This position actively assumes responsibility for implementing policies and procedures, ensures effective and consistent communication in the designated region across the MaineHealth network and works collaboratively to address barriers to services delivery and patient flow.

This position is responsible for understanding and ensuring program level compliance with contractual requirements, oversight and monitoring of existing workflows and processes and implementation of new workflows and processes when indicated. This position will identify and monitor the integrity of data reporting mechanisms and will engage in process improvement activities to maximize operational and fiscal efficiencies. The Clinic Director will work closely and collaboratively with the Regional Medical Director and will directly supervise the practice manager to ensure daily operations meet clients and providers needs. The Clinic Director will work closely with the senior directors and managers of all the programs offered in the practice. This individual proactively participates in program development for designated program areas including grant opportunities.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

1. 1. Education: Master’s degree in Social Work or related field, or Ph.D. in psychology
   2. License/Certification: Independently licensed to practice in Maine and provide supervision to all staff within area of responsibility, including conditionally licensed staff
   3. Experience: 5 years of progressive mental health management and broad clinical experience is required
   4. Evidence of operational management experience, including staff management, workflow and process development, budget management
   5. Ability to work both independently and to collaborate with teams of individuals in diverse settings
   6. Knowledge of computer software, including Microsoft Office
   7. Ability to communicate effectively and work collaborative with all members of the multidisciplinary healthcare team
   8. Sensitivity to cultural variables and respect for diversity

Additional Information 

With a career at any of the MaineHealth locations across Maine and New Hampshire, you’ll be working with health care professionals that truly value the people around them – both within the walls of the organization and the communities that surround it.

We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow – programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family.

MaineHealth remains focused on investing in our care team and developing an inclusive environment where you can thrive and feel supported to realize your full potential. If you’re looking to build a career in a place where people help one another deliver best-in-class care, apply today.