Member Services Director directs and coordinates all aspects of the health maintenance organization (HMO) member services department. Plans and directs policies and objectives for addressing member inquiries. Being a Member Services Director establishes service quality goals for the department and implements strategies to meet these goals. Typically requires a bachelor's degree. Additionally, Member Services Director typically reports to top management. The Member Services Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a Member Services Director typically requires 5+ years of managerial experience. (Copyright 2024 Salary.com)
POSITION PURPOSE:
Assist the Social Services Director/Coordinator in identifying and providing for each resident's social, emotional and psychological needs, and the continuing development of the resident's full potential.
• Assist in collecting social history data and in the development of a comprehensive discharge plan, including the MOS and Care Plan for new admits, as directed by the Social Services Director.
• Orient and assist new residents in adjusting to the facility. Assist residents and families with adjustment to changes, including room changes.
• Assist families with the engraving and/or marking of resident's personal items.
• Review resident's rights with residents and staff and attend to various personal needs of the residents.
• Assist in facilitating family group meetings.
• Document progress notes , which relate to each resident's care plan when necessary and within policy timeframe.
• Participates in departmental budget planning and supplies monthly report to Administrator.
• Perform additional duties as assigned.
Must possess as a minimum, a associate's degree in Social Work or a associate's degree in a human services plus a minimum of two years experience in a supervisory capacity in a long term care; or equivalent combination of education and experience. Highest level of professionalism with the ability to maintain confidentiality. Ability to communicate at all levels of organization and work well within a team environment in support of company objectives. Must possess any certifications/licenses required by state regulations.
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