Member Services Director jobs in Roseville, CA

Would you like to work for an organization that truly values your contribution and makes every effort to foster collaborative care and staff comradery?

We are that kind of non-profit health care provider! HeartLand Child & Family Services offers FIT (Flexible Integrative Treatment) mental health services to children and young adults at our clinics in North Sacramento and Arden/Arcade. We are passionate about providing our youth with the best care possible and our fellow employees with a congenial, supportive environment with an emphasis on personal satisfaction and career development. As a commitment to self-care and support of our staff, a fully equipped kitchen with food and snacks provided as well as dependable, weekly, individual, and group BBS supervision for those seeking their experience hours. We place a high emphasis on providing support to value our staff's health and wellness.

Need: Individuals who have a passion for supporting youth and families in a community-based mental health treatment program and are able to work as a part of a multi-disciplinary team.

HeartLand Child & Family Services is a leader in the mental health community and is dedicated to providing excellent supervision to unlicensed mental health professionals. Supervision hours provided weekly for those working toward licensure.

SKILLS: Ability to work effectively within a multidisciplinary team. Capacity to provide on-site community-based clinical support as needed. Familiarity with systems of care (CPS, Foster Care, Probation, and school environments). Familiarity with electronic health records (EHR), SmartCare. Commitment to Trauma-Informed Care and embodying a healing organization. Strong interpersonal, crisis management, and leadership abilities. Demonstrated practice of Trauma-Informed Care principles. Highly motivated, resilient, flexible and adaptable to the demands of an intensive program. Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Understanding of key customer service practices, such as assessing client needs, ensuring high-quality service, and measuring how satisfied customers are with the service they receive. Experience in personnel recruitment, selection, and training. Competence in leading team meetings, training, and fostering staff motivation. Familiarity with office management and administrative procedures including efficient organizational systems and processes. Awareness with how people behave and perform, understanding everyone's unique skills, personalities, and interests, how we learn and stay motivated, ways to research these topics, and how to evaluate and address various emotional and behavioral issues. Ability to communicate effectively in various methods as appropriate for the type of communication and audience.

RESPONSIBILITIES: The Associate Director plays a key leadership role within our mental health services agency and is responsible for the clinical management the agency’s Flexible Integrative Treatment Program (FIT), a community-based program catering to the mental health needs of youth and their families. The Associate Director of Clinical Services is responsible for the overall provision of high-quality clinical services at their designated clinic site and shall offer supervision, mentorship, motivation, and skills-building resources to their LPHA and LPHA-waived clinical staff. The role involves close collaboration with staff and managers of related departments to effectively carry out our flexible integrated treatment modality and foster optimal outcomes for those we serve. The Associate Director will also be a critical bridge between agency clinicians and community partners (e.g., Sacramento County Contracts Monitor, School Districts, Child Protective Services, Probation, Psychiatric and Medical Providers, the Sacramento County Access team and other mental health providers). Working in concert with the Director of Clinical Services, the Associate Director will adopt a continuous improvement strategy to ensure excellence in all aspects of service delivery. Leading by example, this role embodies HeartLand’s core ethos of "Doing Whatever It Takes" for each other and those we serve.

QUALIFICATIONS: Minimum 3 years full-time experience in community-based intensive mental health services. At least 3 years as a Clinical Program Manager preferred. Preferred training and certification in Evidence-Based Practices (TF-CBT, Strengthening Families, DBT, etc.). Proven leadership in clinical settings, both in-office and community-based. Experience with youth and adults with a range of mental health symptoms/behaviors. Preferred licensure of an LCSW, LPCC, or LMFT license for a minimum of 2 years, or similar credentials recognized by the California Board of Behavioral Science. Preferred master’s degree in social work or related field. Education and experience may be considered in lieu of licensure and collegiate degree.

COMPENSATION: Very competitive.

BENEFITS: Full medical, vision, dental. Generous vacation and PTO plan. You will have your own private office!

We have a wonderful culture at HeartLand Child & Family Services and highly value people who are positive, resilient, and motivated. We look forward to discussing the possibilities.

HeartLand Child and Family Services is an Equal Opportunity Employer. We value lived experience and have a strong commitment to racial equity, diversity and inclusion. We seek out a work force that reflects the racial, ethnic and cultural diversity of the clients that we serve. At HeartLand, we celebrate the richness that a diverse staff brings to our organization and take pride in providing an inclusive and supportive work environment. DoingWhateverItTakes.org

Job Type: Full-time

Pay: $103,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Family leave
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Work Location: In person