Member Services Director jobs in Texas

Member Services Director directs and coordinates all aspects of the health maintenance organization (HMO) member services department. Plans and directs policies and objectives for addressing member inquiries. Being a Member Services Director establishes service quality goals for the department and implements strategies to meet these goals. Typically requires a bachelor's degree. Additionally, Member Services Director typically reports to top management. The Member Services Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a Member Services Director typically requires 5+ years of managerial experience. (Copyright 2024 Salary.com)

P
Director of Member Services
  • Prestige Motorsports
  • San Antonio, TX FULL_TIME
  • Summary Statement:

    As the Director of Member Services at Prestige Motorsports, you will embody the essence of our 5 Star club, delivering impeccable service and support to our esteemed members, both in their day-to-day interactions and during special events. This role demands an individual deeply attuned to customer needs, possessing impeccable communication skills, meticulous attention to detail, and a proactive mindset towards service excellence.

    Responsibilities:

    Member Services:

    • Provide oversight to all member related services (memberships, sales, accounts, billing, member events, member portal program)
    • Oversight of the Chicane Club (bar/club), all Club staff, food and bar staff and front desk staff for events.
    • Build/Administer/Maintain strong relationships with all Prestige Motorsports Members.
    • Build/Administer/Maintain Member software portal.
    • Build/Administer/Maintain food and beverage preferred vendor list.
    • Oversight of Concierge and all receptionist responsibilities.
    • Work with the Event Director on the sales, coordination and settlement of all events.

    Customer Service:

    • Deliver exemplary customer service, promptly addressing member inquiries or concerns.
    • Handle any member requests/complaints swiftly and with the utmost professionalism.

    Member Coordination:

    • Facilitate member drop-offs, check-ins, check-outs, and pick-ups seamlessly.
    • Coordinate member requests for services across various club facilities.

    Event Support:

    • Assist Event Director in planning and executing club events, ensuring members have a memorable experience.
    • Provide on-site support during events, including registration, member assistance, logistical coordination and food/beverage oversight.
    • Scheduling of event related staff.

    Collaboration:

    • Collaborate closely with all club staff to ensure a seamless member experience.

    Administrative Support:

    • Oversight of all administrative tasks to support the efficient operation of the club.
    • Work in tandem with the Event Director on diverse projects and tasks.
    • Administer and support the member portal system.

    Qualifications:

    • Experience in event planning.
    • Previous experience in premium customer service or concierge roles is required.
    • Experience in the oversight of bar operations is highly desirable.
    • Demonstrated high proficiency in communication and interpersonal skills.
    • Ability to handle guest inquiries and concerns with tact and professionalism.
    • Proactive approach to problem-solving, anticipating member needs and resolving issues expediently.
    • Flexibility to work during club operating hours, including nights and weekends.
    • Maintain a polished and professional appearance at all times.
    • Proficient in utilizing computer systems for administrative tasks.
    • Ability to multitask effectively and prioritize tasks based on urgency.

    Job Type:

    Full-Time salary

    We offer competitive medical, dental and voluntary benefits.

    PTO is on an accrual basis up to 2 weeks after the first year.

    Job Type: Full-time

    Schedule:

    • Day shift
    • Monday to Friday
    • Weekends as needed

    Experience:

    • Customer service: 2 years (Required)

    Ability to Relocate:

    • San Antonio, TX 78216: Relocate before starting work (Required)

    Work Location: In person

  • 13 Days Ago

U
Director of Liquidation and Member Services
  • US National Credit Union Administration
  • Austin, TX FULL_TIME
  • Duties RELOCATION STATEMENT: Relocation may be offered to promotion eligible NCUA employees relocating to Austin, TX. As a Director of Liquidation and Member Services, you will: Manage the liquidation...
  • 1 Month Ago

M
Digital Marketing Specialist
  • Member for a Day
  • Austin, TX FULL_TIME
  • Digital Marketing Specialist // Golf & Charity **Company Overview:**Member for a Day is the world’s largest online charity golf platform. Since 2020 we’ve raised over $7.1 million for charity by aucti...
  • 3 Days Ago

T
Director of Emergency Services
  • Texas Nursing Services
  • San Antonio, TX FULL_TIME
  • 🚨 New Opportunity: Director of Emergency Services, San Antonio, TX💰 Salary Range: $100,000 - $110,000 per year, with 15% annual incentive bonus🌐 Location: San Antonio, TX 78229 🌟 Introduction:🏥 J...
  • 19 Days Ago

U
Assistant Director Surgical Services
  • Universal Health Services, Inc.
  • Amarillo, TX FULL_TIME
  • Responsibilities Northwest Texas Healthcare System is a 495 bed system serving the city of Amarillo and the surrounding region. We offer the ideal combination of traditional values and the most advanc...
  • 19 Days Ago

B
STATE DIRECTOR, HEALTH SERVICES
  • BrightSpring Health Services
  • HOUSTON, TX FULL_TIME
  • Our Company BrightSpring Health Services Overview Travels to locations within area of responsibility to evaluate process, delivery of care and interpret Company policies to facilitate compliance. Assi...
  • 22 Days Ago

C
Director of IT
  • Clinical Management Consultants
  • Othello, WA
  • A reputable hospital that is committed to deliver exceptional healthcare services to the surrounding community in Centra...
  • 3/29/2024 12:00:00 AM

P
Director
  • Primrose School of Oaks
  • Phoenixville, PA
  • Job Description Job Description Build a brighter future for all children. As Child Care Director of Primrose School of P...
  • 3/29/2024 12:00:00 AM

C
Technical Director/Director
  • CGTN America
  • Washington, DC
  • CGTN is hiring a Technical Director/Director to join our team in Washington D.C. The successful candidate will work well...
  • 3/29/2024 12:00:00 AM

V
Director
  • Visa
  • Homestead, FL
  • Company Description Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions...
  • 3/29/2024 12:00:00 AM

R
Lifestyle Director
  • Resort Lifestyle Communities
  • Tallahassee, FL
  • Resort Lifestyle Communities is accepting applications for a Lifestyle Director who will work closely with our residents...
  • 3/29/2024 12:00:00 AM

S
Director
  • St. Johnsbury Athenaeum
  • Saint Johnsbury, VT
  • Job Description Job Description ST. JOHNSBURY ATHENAEUM DIRECTOR POSITION DESCRIPTION Job Title: Athenaeum Director Repo...
  • 3/26/2024 12:00:00 AM

C
Director
  • Chick-fil-A
  • Clinton, MD
  • Chick-fil-A Woodyard Landing in Clinton, MD is looking for a passionate and experienced Director to lead a seasoned and ...
  • 3/25/2024 12:00:00 AM

T
Director
  • The Anderson Search Group
  • Uvalde, TX
  • Director of Client Engagement and Deposit Strategy The Anderson Search Group has been engaged by one of our top clients ...
  • 3/25/2024 12:00:00 AM

Texas (/ˈtɛksəs/, locally /ˈtɛksɪz/; Spanish: Texas or Tejas Spanish pronunciation: [ˈtexas] (listen)) is the second largest state in the United States by both area and population. Geographically located in the South Central region of the country, Texas shares borders with the U.S. states of Louisiana to the east, Arkansas to the northeast, Oklahoma to the north, New Mexico to the west, and the Mexican states of Chihuahua, Coahuila, Nuevo León, and Tamaulipas to the southwest, while the Gulf of Mexico is to the southeast. Houston is the most populous city in Texas and the fourth largest in the...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Director jobs
$130,046 to $178,294

Member Services Director in Cedar Rapids, IA
The Director develops and maintains departmental budgets, supervises all members of the academic advising staff, and assesses and maintains efficient and effective operating procedures, including ensuring appropriate use of technology, ongoing staff training, and the delivery of optimal services to all students.
January 03, 2020
Member Services Director in Fresno, CA
Prity Lad takes us on a tour of Freemasons’ Hall and reveals UGLE’s forward-thinking support programme for current and future members.
December 01, 2019
Member Services Director in Knoxville, TN
It works well, as there is a need for cooperation internally and communication externally to look after our members’ interests.’.
December 31, 2019