Member Services Director jobs in Taylor, MI

Member Services Director directs and coordinates all aspects of the health maintenance organization (HMO) member services department. Plans and directs policies and objectives for addressing member inquiries. Being a Member Services Director establishes service quality goals for the department and implements strategies to meet these goals. Typically requires a bachelor's degree. Additionally, Member Services Director typically reports to top management. The Member Services Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a Member Services Director typically requires 5+ years of managerial experience. (Copyright 2024 Salary.com)

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Client Services Support Analyst
  • Member Driven Technologies
  • Farmington, MI OTHER
  • Job Details

    Job Location:    Farmington Hills Office - Farmington Hills, MI
    Position Type:    Full Time
    Salary Range:    Undisclosed

    Description

    SALARY RANGE

    $45,000-$50,000

     

    POSITION LOCATION

    This position is eligible for a hybrid work arrangement. Currently 5 days of on-site work per month are required. 

     

    POSITION PURPOSE

     


    Responsible for providing exceptional service and an advanced level of support to the client base.  Works with other Resource Center members to deliver faster turnaround times on requests and provide a higher percentage of first-contact resolution. Receives and answers application and technical questions and troubleshoots various system problems. Utilizes electronic ticketing system to support both internal and external clients and escalate requests to other departments and/or MDT partners. Courteously and promptly resolves questions and problems as assigned and maintains a professional relationship with clients.

     

    DUTIES & RESPONSIBILITIES

     

    •    Act as an escalation point for the Contact Center to provide Level 2 support. 
    •    Act as a Subject Matter Expert (SME) for troubleshooting and researching various advanced system problems, such as: Symitar Core system, Online Banking, etc.
    •    Utilize advanced tools and methods to gather information to effectively troubleshoot.
    •    Lead monthly calls with the assigned client base and complete write-up of Executive Summaries. 
    •    Act as a point of contact for cases that are opened with Symitar on behalf of our clients. 
    •    Ensure that requests have the necessary detail before they are escalated/routed to another department. For example: Break-Fix/Fast Track tickets routed to Software Services. 
    •    Perform quality assurance (QA) testing on Break-Fix.
    •    Stakeholder participation in new product initiatives.
    •    Troubleshoot batch job issues within the Symitar Core System. 
    •    Research and troubleshoot Mobile Remote Deposit Capture requests.
    •    Assist with keeping department documentation current and accurate, including updating the Wiki and Knowledge Base.
    •    Interface with other departments for continuous improvement on delivery and service. 
    •    Provide and participate in cross-training as required. 
    •    Act as a liaison between other divisions throughout the organization. 
    •    Keep management team informed of progress towards established objectives and any significant challenges.
    •    Ensure that work area is clean, secure, and well maintained.
    •    Complete special projects as assigned, such as year-end tax reporting and participating in Beta projects.
    •    Embrace all other tasks and duties as assigned.

     

    MINIMUM EDUCATION & EXPERIENCE REQUIREMENTS

     

    •    High school graduate or equivalent. 

     

    REQUIRED KNOWLEDGE

     

    •    Thorough understanding of customer service practices.
    •    Knowledge of the Symitar core system.

     

    EXPERIENCE REQUIRED

     

    •    Financial Institution experience (Symitar Preferred).
    •    Symitar core system.
    •    Experience in a professional client services position where client services was the primary job function.
    •    PC and associated hardware/software troubleshooting.

     

    SKILLS/ABILITIES

     

    •    Ability to work with minimal supervision.
    •    Ability to manage multiple concurrent tasks.
    •    Ability to manage a variety of variables under limited standardization. 
    •    Strong problem-solving skills.
    •    Excellent oral and written communication skills.
    •    Willingness to assist others and work in a team environment. 
    •    Effective time management, organizational, and project management skills.

     

    WORKING CONDITIONS

     

    •    No hazardous or significantly unpleasant conditions (such as in a typical office).
    •    Ability to cover different shifts.
    •    Occasional in-state and/or out-of-state travel including overnight.
    •    Long duration of computer workstation usage.

     

    INTENT AND FUNCTION OF JOB DESCRIPTIONS

    Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected.  They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions.  Well-constructed job descriptions are an integral part of any effective compensation system. 
    All descriptions have been reviewed to ensure that only essential functions and basic duties have been included.  Peripheral tasks, only incidentally related to each position, have been excluded.  Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions.  In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all inclusive.  Additional functions and requirements may be assigned by supervisors as deemed appropriate. 
    In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals.  However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.


  • 1 Month Ago

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Director of Clinical Services
  • Oakland Heath Services
  • West Bloomfield, MI FULL_TIME
  • Position Summary: The Director of Clinical Services is a licensed clinician (Registered Nurse (RN), Physical Therapist (PT), Occupational Therapist (OT), Licensed Master-Level Social Worker (LMSW), or...
  • 22 Days Ago

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Internal Audit & Compliance Analyst
  • Member Driven Technologies
  • Farmington, MI OTHER
  • Job Details Job Location: Farmington Hills Office - Farmington Hills, MI Salary Range: Undisclosed Description Salary Range: $55,000 – 65,000 (Based on Professional Experience) POSITION LOCATION This ...
  • 10 Days Ago

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Consultant
  • Member Driven Technologies
  • Farmington, MI FULL_TIME
  • POSITION LOCATION This position is eligible for a hybrid work arrangement. Currently 5 days of on-site work per month are required. POSITION PURPOSE Deliver measurable results through working with cre...
  • 10 Days Ago

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Business Consultant
  • Member Driven Technologies
  • Farmington, MI OTHER
  • Job Details Job Location: Farmington Hills Office - Farmington Hills, MI Position Type: Full Time Salary Range: Undisclosed Travel Percentage: Up to 25% SALARY RANGE $70,000 - $80,000 POSITION LOCATIO...
  • 15 Days Ago

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Director- Patient Care Services
  • Patient Care Services - Henry Ford Health - Careers Careers
  • West Bloomfield, MI FULL_TIME
  • GENERAL SUMMARY Responsible for the direction, leadership, and support of operational, financial, programmatic, continuous improvement and personnel activities for inpatient care provided at Henry For...
  • 25 Days Ago

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0 Member Services Director jobs found in Taylor, MI area

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Director of Development
  • NPPN
  • Birmingham, MI
  • Job Description Purpose The Director of Development develops and implements the fundraising strategy for the Kirk Gibson...
  • 3/28/2024 12:00:00 AM

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IT Director
  • Acro Service Corp
  • Livonia, MI
  • Job Description Job Description About Acro: Acro Service Corporation (Acro) is a dynamic and innovative organization see...
  • 3/28/2024 12:00:00 AM

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Director of Operations
  • The Clark Agency Recruiters
  • Waterford, MI
  • DIRECTOR OF OPERATIONS I am working with a uniquely green client that is heavily focused on growth and looking to evolve...
  • 3/28/2024 12:00:00 AM

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Executive Director
  • Capital Senior Living
  • Lambertville, MI
  • Find your joy here, at Aspen Grove, a Sonida Senior Living community! We offer a comprehensive benefit package to includ...
  • 3/28/2024 12:00:00 AM

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Project Director
  • Executive Alliance
  • Detroit, MI
  • Job Description Job Description Our client is a leading service provider specializing in commercial restoration, constru...
  • 3/27/2024 12:00:00 AM

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Project Director
  • Executive Alliance
  • Detroit, MI
  • Job Description Job Description Our client is a leading service provider specializing in commercial restoration, constru...
  • 3/26/2024 12:00:00 AM

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Executive Director
  • Careerbuilder
  • Clarkston, MI
  • Community Name: Addington Place of Clarkston Company Description Do you have HEART? We are looking for individuals who c...
  • 3/25/2024 12:00:00 AM

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Executive Director
  • PATHWAY STAFFING INC
  • Mount Clemens, MI
  • Job Description Job Description Local nonprofit organization that is focused on improving the overall health and wellnes...
  • 3/24/2024 12:00:00 AM

Taylor is a city in Wayne County in the U.S. state of Michigan. Its population was 63,131 at the 2010 census. Originally known as Taylor Township, its residents voted to incorporate it as the City of Taylor in May 1968. It is the 17th most populous city in Michigan and the 543rd in the United States. Taylor Township was named in honor of Zachary Taylor, a national military hero in the 1840s who was later elected the twelfth President of the United States in 1849. Taylor Township was organized on March 16, 1847 from 24 square miles (62 km2) that were originally part of Ecorse Township, Michiga...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Director jobs
$133,552 to $183,100
Taylor, Michigan area prices
were up 1.2% from a year ago

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