Member Services Director directs and coordinates all aspects of the health maintenance organization (HMO) member services department. Plans and directs policies and objectives for addressing member inquiries. Being a Member Services Director establishes service quality goals for the department and implements strategies to meet these goals. Typically requires a bachelor's degree. Additionally, Member Services Director typically reports to top management. The Member Services Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a Member Services Director typically requires 5+ years of managerial experience. (Copyright 2024 Salary.com)
Housekeeping - Environmental Services Director:
The primary purpose of the Environmental Services Manager position is to direct the day-to-day activities of the Environmental Services Department.
Job Description:
• Assume the administrative authority, responsibility, and accountability of supervising the Environmental Services department.
• Supervise the day-to-day activities of assigned personnel.
• Keep the resident environment clean at all times using standard procedures in cleaning and maintenance of rooms, offices and common areas
• Clean up spills, soiled areas, and other conditions as observed or directed
• Clean floors, to include sweeping, dusting, damp/wet mopping, stripping, waxing, buffing and burnishing, disinfecting, etc. in order to maintain a high gloss finish on all hard floors
• Clean vacant rooms as assigned
• Plan, develop, organize, implement and evaluate standards for the department and facility.
• Review current procedures, develop and implement new procedures for performing daily tasks as necessary.
• Standardize the methods in which work is accomplished.
• Schedule work assignments and prepare cleaning schedules. Revise as necessary.
• Coordinate daily services with nursing services when performing routine cleaning assignments in resident living and/or recreational areas.
• Ensure that work/cleaning schedules are followed as closely as possible.
• Inspect storage rooms, utility/janitorial closets, etc. for upkeep and supply control.
• Review and develop a plan of correction for deficiencies noted during survey inspections and submit to the Director/Administrator for approval.
• Submit accident/incident reports to the Administrator within 24 hours of the occurrence.
• Assure that established infection control procedures are maintained.
• Coordinate routine/terminal isolation procedures with nursing services.
• Submit necessary forms, reports, evaluations, studies, etc. the Administrator as requested.
• Keep abreast of economic conditions/situations and recommend to the Director/Administrator adjustments in services that assure the continued ability to provide a clean, safe, and comfortable facility environment.
Qualifications/Requirements:
• Must possess a high school diploma or GED equivalent.
• Must have a minimum of (1) year of experience as a supervisor in a hospital, long-term care facility or other related health care facility.
• Must display professionalism both in appearance and attitude.
• Must possess the ability to solve problems and make independent decisions when circumstances warrant such action.
• Must possess the ability to deal tactfully with personnel, residents, family members, visitors, government agency personnel and the general public.
• Must be knowledgeable of sound practices and procedures, as well as laws, regulations, and guidelines that pertain to long-term care.
Salary Range: Competitive benefits package offered
Shift Needs: Full-Time (including weekends)
Facility Location: 7300 Del Prado Circle South Boca Raton, FL 33433
The Encore at Boca Raton Rehabilitation and Nursing Center is an Equal Opportunity Employer.
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