Member Services Director directs and coordinates all aspects of the health maintenance organization (HMO) member services department. Plans and directs policies and objectives for addressing member inquiries. Being a Member Services Director establishes service quality goals for the department and implements strategies to meet these goals. Typically requires a bachelor's degree. Additionally, Member Services Director typically reports to top management. The Member Services Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a Member Services Director typically requires 5+ years of managerial experience. (Copyright 2024 Salary.com)
Open Sky offers a comprehensive range of mental health services for younger children and adolescents. By combining the use of evidence-based treatments with age-appropriate wraparound services we assist young children and adolescents in moving beyond their social-emotional, behavioral, or psychiatric challenges and return successfully to their homes, schools and the community. Services include residential youth group homes, flexible support services, and intensive home based therapeutic care.
The Assistant Program Director will provide overnight and ensure timely completion of screening and enrollment of individuals referred to CAYAS programs, identify and evaluate individuals risk issues, develop appropriate critical need interventions and oversee the completion, implementation and sign off of Treatment Plans and Treatment Plan reviews, as needed. They will also provide direct supervision to the Program Coordinator for In Home Based Therapeutic Care as well as the Program Coordinator and Clinician for Flexible Support Services.
Other Key Responsibilities:
Master’s Degree in Social Services required. Must be a Licensed Practitioner of the Healing Arts or become licensed within three months of hire date. Minimum of two years’ experience in human service management, previous experience working with youth and young adults with serious and persistent mental illness, required. Valid driver’s license and acceptable driving record required.
Current Licensure
APD Starting Salary (Yearly)
Master’s Degree, no license (must obtain licensure within 3 months of hire)
$70,000
LMHC, LMFT, LICSW, LADCI, LCSW
$75,000
At Open Sky Community Services, we open our doors, hearts, and minds to the belief that every individual, regardless of perceived limitations, deserves the chance to live a productive and fulfilling life.
Open Sky is on an anti-racist journey, committed to learning, living, and breathing inclusion, opportunity, diversity, racial equity and justice for ALL.
At Open Sky, you’ll join over 1,100 compassionate and highly trained professionals who put innovative, evidence-based practices to work in ways that positively impact our communities across Central Massachusetts and beyond.
As a trauma-informed organization, Open Sky strives for transparency and sensitivity to the experiences of those we interact with. Self-care is encouraged, and we are committed to providing a positive work culture that is focused on continuous learning and the value of diverse perspectives.
Open Sky is proud to be an industry leader in pay and benefits. Open the Door to Possibility, and begin your career with Open Sky today!
Benefits of Working for Open Sky Include:
Open Sky celebrates diversity and is proud to be an Equal Opportunity Employer. In compliance with federal and state employment opportunity laws, qualified applicants are considered for all positions without regard to race, gender, national origin, religion, age, sexual orientation, disability, veteran or disabled veteran status.
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