Member Services Manager jobs in Greenville, SC

Mountaintop Golf & Lake Club is a private family club nestled in the Blue Ridge Mountains of western North Carolina.  Our mission is to deliver high quality experiences through services focused on our Core Values and aimed at enriching the lives of each club member at Mountaintop! Because of our culture and focus on providing outstanding services, we are confident that your employee experience here will be inspiring and rewarding.

Job Title: Member Services Manager

Reports to:  Food & Beverage Director & Clubhouse Manager

Status: Exempt

 Position Summary:

The Member Services Manager is a high-profile service and hospitality position.   It is extremely important to possess a positive attitude, a cheery disposition, and a willingness to help others.   These characteristics combined with a proactive approach to each task are the key elements to creating success. Responsibilities include but are not limited to: Staff Management, Interclub Marketing, Membership Support Services, Club Concierge Services and Rental Program support.

 Essential Duties and Responsibilities:

• Supervise Member Services Coordinators & Employee Shuttle personnel.
  • Support administrative functions for the Member Services department.
  • Assist Directors with special services & marketing efforts.
  • Answer all phone calls & emails promptly.
  • Communicate with all departments on daily club reservations.
  • Greet membership, guests, vendors & staff while offering support & suggestions.
  • Exceed member & guest expectations by providing the “WOW” factor.
  • Coordinate reservations and activities upon request
  • Assist in the booking procedure of transportations, babysitting, dog sitting, etc.
  • Execute member requests, which include grocery shopping, dry cleaning, floral delivery, pet services, etc.
  • Assist in the creation of all club marketing for all departments.
  • Provide club communication through email blasts.
  • Update club marketing, which includes, website, app, flyer boards & social media.
  • Help facilitate the new member process.
  • Maintain member profiles & databases with current photos and information.
  • Take event & member photos, edit & keep organized. 
  • Assist in the creation of event Shutterfly books & event recaps.
  • Assist in the planning & execution of events.
  • Assist in taking room & lodging requests, check-in & check-out procedures.
  • Organization and schedule driven a must.
  • Constant knowledge of all events for the entire club.
  • Able to communicate with members, guests, and staff through phones calls, emails, etc.

 Qualifications:

• Microsoft Outlook, Excel, Publisher & Word experience, Jonas software preferred.
• Experience with online programs such as, Canva, MailChimp, Shutterfly & PicMonkey 

 Benefits:

We offer competitive pay and a wide range of benefits for eligible employees.   

• 401(k)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Accident Insurance
• Life Insurance
• Paid Time Off
• Jury Duty and Bereavement Leave
• Complimentary Shift Meal
• Employee Recognition Programs
• Employee Discounts on select merchandise and services
• Employee Golf Privileges