Member Services Representative addresses member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for receiving, responding to, and directing member phone calls, or written questions. Being a Member Services Representative provides available information upon request and researches or escalates issues as appropriate. Maintains confidentiality per HIPAA guidelines. Additionally, Member Services Representative requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Member Services Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Member Services Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Members Source Credit Union, a growing $93 million financial institution has an opportunity for a Floating Membership Service Representative to join our team. This position is expected to work at least 25-35 hours a week, work every Saturday, and float between our 3 branch locations until fully trained.
Duties and responsibilities of this position include:
Qualifications include:
Work Remotely
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Job Types: Full-time, Part-time
Pay: $14.00 per hour
Benefits:
Schedule:
Work Location: In person