Member Services Representative jobs in Maryland

Member Services Representative addresses member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for receiving, responding to, and directing member phone calls, or written questions. Being a Member Services Representative provides available information upon request and researches or escalates issues as appropriate. Maintains confidentiality per HIPAA guidelines. Additionally, Member Services Representative requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Member Services Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Member Services Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)

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Gameday Member Services Representative
  • The Baltimore Orioles
  • Baltimore, MD FULL_TIME
  • JOB TITLE: Gameday Member Services Representative (Seasonal)
    DEPARTMENT: Ticket Partnerships
    REPORTS TO: Coordinator, Member Services

    SUMMARY:
    We are looking for hard-working and customer service focused individuals to staff our Birdland Member Lounge and facilitate Birdland Rewards redemption at our 2024 season home games. Representatives will greet members and provide a smooth transaction while picking up rewards, ensuring the member is aware of all eligible rewards and membership benefits. Each staff member is expected to gain a full knowledge of our Birdland Membership program including all ticketing policies and benefits. 

    COMPENSATION: Part-time, seasonal, hourly 

    DUTIES AND RESPONSIBILITIES:
    Primary duties to include, but not limited to the following:
    • Welcome Members into our Birdland Member Lounge
    • Scan lounge passes for entry and monitor capacity
    • Setup and breakdown of Birdland Rewards Center
    • Facilitating pickup of Birdland Rewards items
    • Assisting Birdland Members with digital redemption process for Birdland Rewards
    • Educating Birdland Members on available rewards and benefits
    • Restocking and inventory of rewards items
    • Answering questions from members regarding their plan

    QUALIFICATIONS:
    • Passionate learner and grower looking to start a career in sports and/or hospitality industry
    • Experience in a customer service role preferred, and experience within a professional sports environment a bonus
    • Enthusiastic and fan-friendly attitude
    • Strong customer service skills especially in face-to-face situations
    • Excellent communication skills
    • Courteous and respectful of all staff, members, and fans
    • Ability to solve problems under pressure
    • Ability to follow written and/or oral instructions 
    • Ability to work in all types of weather (heat, cold, rain)
    • Flexible and willingness to learn all aspects of the job
    • Ability to lift up to 50 lbs. 

    EXPECTATIONS:
    • Adhere to Baltimore Orioles organization policies and procedures
    • Ability to work at least 70 regular season home games including weekends and evening (Weekend availability is a must)
    • Ability to arrive on time for all scheduled shifts as well as stay until 2 hours after scheduled first pitch for all games
    • Demonstrate flexible and efficient time management 
    • Become proficient in our online Birdland Rewards platform. 
     
    DISCLAIMER:
    The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. The duties listed do not represent an exhaustive list of all responsibilities, duties, and skills required of a person in this position.
     
    EQUAL OPPORTUNITY STATEMENT:
    The Baltimore Orioles are an Equal Opportunity Employer. It is the policy of the Baltimore Orioles to ensure equal employment opportunity without discrimination or harassment on the basis of race (including hair textures, afro hairstyles, or protective hairstyles), color, national origin or ancestry, religion or creed, gender or sex (including pregnancy), age, disability, citizenship status, marital status, veteran’s status, genetic predisposition or carrier status, gender identity, sexual orientation, or any other characteristic protected by law.
  • 4 Days Ago

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Member Services Representative
  • SECU
  • Owings Mills, MD FULL_TIME
  • You're the best at what you do. So are we. Imagine what we can achieve together! We are looking for innovative and dynamic professionals with a passion for exceptional service to join our Retail Banki...
  • 7 Days Ago

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Member Services Representative
  • SECU
  • College Park, MD FULL_TIME
  • You're the best at what you do. So are we. Imagine what we can achieve together! We are looking for innovative and dynamic professionals with a passion for exceptional service to join our Retail Banki...
  • 16 Days Ago

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Sales Representative - No Experience Req'd - Earn $875-$1,200/Week
  • TruGreen - Sales Representative
  • District Heights, MD FULL_TIME
  • TruGreen is Hiring Territory Sales Representatives! At TruGreen, we are committed to our customers, our teams, our values, and the science of lawn care. A career with TruGreen is a career full of new ...
  • 1 Month Ago

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Sales Representative - No Experience Req'd - Earn $875-$1,200/Week
  • TruGreen - Sales Representative
  • Columbia, MD FULL_TIME
  • TruGreen is Hiring Territory Sales Representatives! At TruGreen, we are committed to our customers, our teams, our values, and the science of lawn care. A career with TruGreen is a career full of new ...
  • 1 Month Ago

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Sales Representative - No Experience Req'd - Earn $875-$1,200/Week
  • TruGreen - Sales Representative
  • Hyattsville, MD FULL_TIME
  • TruGreen is Hiring Territory Sales Representatives! At TruGreen, we are committed to our customers, our teams, our values, and the science of lawn care. A career with TruGreen is a career full of new ...
  • 1 Month Ago

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Member Services Representative
  • Planet Fitness Inc.
  • Washington, PA
  • THE PLANET FITNESS MISSION We at Planet Fitness are here to provide a unique environment in which anyone, and we mean an...
  • 3/28/2024 12:00:00 AM

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Member Services Representative
  • Planet Fitness Inc.
  • Conway, AR
  • THE PLANET FITNESS MISSION We at Planet Fitness are here to provide a unique environment in which anyone, and we mean an...
  • 3/28/2024 12:00:00 AM

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Member Service Representative
  • Dinjob
  • Oklahoma City, OK
  • Tinker Federal Credit Union has an immediate opening for a Member Service Representative/Teller. The primary responsibil...
  • 3/27/2024 12:00:00 AM

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Member Service Representative
  • Trupartner Credit Union
  • Cincinnati, OH
  • * Cincinnati, OH, USA * 17.00 * Full Time *PTO, VTO (volunteer time off), student loan assistance, loan discounts, 9 pai...
  • 3/27/2024 12:00:00 AM

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Member Service Representative
  • Rowhousenyc
  • **POSITION**: The Member Service Rep is to assist management with new member acquisition and retention by building a exc...
  • 3/27/2024 12:00:00 AM

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Member Service Representative
  • National Employee Benefits Administrators, Inc.
  • Broward County, FL
  • Job Description Job Description We Are Hiring Member Service Reps in both the Claims & Enrollment Departments Member Ser...
  • 3/27/2024 12:00:00 AM

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Member Services Representative
  • Anytime Fitness
  • Indianapolis, IN
  • The Member Services Representative Objective: The Member Services Representative is responsible for growing the membersh...
  • 3/26/2024 12:00:00 AM

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Member Service Representative
  • T and I Credit Union
  • Clawson, MI
  • Job Description Job Description T & I Credit Union Now Hiring: Member Service Rep Join our team as a versatile Universal...
  • 3/24/2024 12:00:00 AM

Maryland (US: /ˈmɛrələnd/ (listen) MERR-əl-ənd) is a state in the Mid-Atlantic region of the United States, bordering Virginia, West Virginia, and the District of Columbia to its south and west; Pennsylvania to its north; and Delaware to its east. The state's largest city is Baltimore, and its capital is Annapolis. Among its occasional nicknames are Old Line State, the Free State, and the Chesapeake Bay State. It is named after the English queen Henrietta Maria, known in England as Queen Mary. Sixteen of Maryland's twenty-three counties border the tidal waters of the Chesapeake Bay estuary and...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Representative jobs
$36,822 to $44,695