Member Services Representative addresses member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for receiving, responding to, and directing member phone calls, or written questions. Being a Member Services Representative provides available information upon request and researches or escalates issues as appropriate. Maintains confidentiality per HIPAA guidelines. Additionally, Member Services Representative requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Member Services Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Member Services Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Pioneer FCU offers a complete benefits package to all team members that includes, but not limited to:
As a progressive financial services provider, we are seeking a dynamic, enthusiastic individual to join our team as a Personal Video Member Services Representative (MSR) in our Administrative Offices in Mountain Home, ID.
Bilingual in English & Spanish is preferred but not required.
This position is responsible for responsible for enhancing the members experience by using the Personal Teller Machines (PTM) and video platforms to assist members and potential members with their Credit Union needs; explains services, sets up new accounts, responds to problems, assists members with their loan applications; processes loan disbursements, and assists members with their financial needs. Will also provide a variety of paying and receiving functions, including processing deposits, withdrawals, transfers, loan payments, and wires. All Personal Video Member Service Representatives will have monthly goals and will assist other team members with a variety of duties.
Personal Video MSRs work flexible shifts to accommodate the extended operating hours of the credit union. The Personal Video MSR will ensure Pioneers service standards are always met while diligently working towards delivering WOW through exceptional service. Matches Credit Union services and products to members needs, and proactively seek new business with members or potential members by utilizing and participating in community events. Maintains a professional business appearance, and continually delivers Pioneer Brand through service and appearance.
Responsibilities include, but not limited to:
Experience: Six (6) months of similar or related experience.
Education: A high school education or GED.
Interpersonal Skills: A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary.
Other Skills: This position requires excellent public relations skills, knowledge of Credit Union services and products, organizational skills to ensure the proper recording and dissemination of required information. Efficiency and accuracy, as well as professionalism in communication, is vital to the successful execution of this position. Comfortable with technology, process good verbal communication skills, be able to keep members engaged over the video channel, and be comfortable delivering member service over video.
Physical Requirements: Very light physical effort. Typical of most office jobs. Work in comfortable positions.
Work Environment: Normal light, heat, air, and space in the work environment.
0 Member Services Representative jobs found in Nampa, ID area