Member Services Representative jobs in Tennessee

Member Services Representative addresses member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for receiving, responding to, and directing member phone calls, or written questions. Being a Member Services Representative provides available information upon request and researches or escalates issues as appropriate. Maintains confidentiality per HIPAA guidelines. Additionally, Member Services Representative requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Member Services Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Member Services Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)

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Member Services Representative
  • Tri PF LLC
  • Kingsport, TN PART_TIME
  • Job Summary
    The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
    Essential Duties and Responsibilities 
    • Greet members, prospective members and guests, providing exceptional customer service.
    • Handle all front desk related activities including: 
      • Answer phones in a friendly manner and assist callers with a variety of questions.
      • Check members into the system.
      • New member sign-up.
      • Take prospective members on tours.
    • Facilitate needed updates to member’s accounts.
    • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
    • Assist in maintaining the neatness and cleanliness of the club.
    Qualifications/Requirements 
    • Customer service background preferred.
    • Basic computer proficiency.
    • A passion for fitness and health.
    • Upbeat and positive attitude!
    • Punctuality and reliability is a must.
    • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
    • Strong listener with the ability to empathize and problem solve.
    • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
    • High School diploma/GED equivalent required.
    • Must be 18 years of age or older.
    Physical Demands 
    • Continual standing and walking during shift.
    • Continual talking in person or on the phone during shift.
    • Must be able to occasionally lift up to 50 lbs.
    • Will occasionally encounter toxic chemicals during shift.



    JOIN THE CLUB.

    Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!

     

    Our member mission says it best:  our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet.

     

    TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.


    Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

  • 11 Days Ago

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SPBM - Member Services Representative
  • Archimedes
  • Brentwood, TN FULL_TIME
  • Summary: Archimedes is a rapidly growing leader in the specialty drug benefit management space. We are looking for Member Services Representatives to work onsite in our Brentwood, TN office. This posi...
  • 12 Days Ago

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Member Services Representative
  • Planet Fitness - Excel Fitness
  • Kingsport, TN PART_TIME
  • Grow with us! We’re Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 90 clubs and growing! Since 2016, we have grown from 16 locations in TX to over 90 locations in 6 state...
  • 28 Days Ago

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Member Services Representative
  • Planet Fitness
  • Bartlett, TN PART_TIME
  • Job SummaryThe Member Services Representative (Mon-Fri 3pm-10pm) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness membe...
  • 1 Month Ago

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Member Services Representative
  • Crunch - Fitness Gurus
  • Nashville, TN PART_TIME
  • Reports to:Manager Requirements: Fluent in English Proficient reading and writing skills Computer Skills Special Skills: Strong customer service skills Responsibilities: Membership Sales Greet all mem...
  • 2 Months Ago

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Member Services Representative--Customer Service
  • Girl Scout Council of Southern Appalachians
  • Knoxville, TN FULL_TIME
  • Do you provide extraordinary customer service via phone, in-person, and email? Are you eager to assist customers? Are you organized, accurate, and detail oriented? Would you enjoy being part of a nonp...
  • 17 Days Ago

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Member Service Representative
  • National Employee Benefits Administrators, Inc.
  • Broward County, FL
  • Job Description Job Description We Are Hiring Member Service Reps in both the Claims & Enrollment Departments Member Ser...
  • 4/26/2024 12:00:00 AM

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Member Services Representative
  • Anytime Fitness
  • Avon, IN
  • The Member Services Representative Objective: The Member Services Representative is responsible for growing the membersh...
  • 4/26/2024 12:00:00 AM

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Member Service Representative
  • Trupartner Credit Union
  • Cincinnati, OH
  • * Cincinnati, OH, USA * 17.00 * Full Time *PTO, VTO (volunteer time off), student loan assistance, loan discounts, 9 pai...
  • 4/26/2024 12:00:00 AM

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Member Services Representative
  • Crunch Fitness
  • Mechanicsburg, PA
  • Reports to: Manager Requirements: Fluent in English Proficient reading and writing skills Computer Skills Special Skills...
  • 4/26/2024 12:00:00 AM

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Member Services Representative
  • Planet Fitness Inc.
  • Johnston, RI
  • Job Summary The Member Services Representative will be responsible for creating a positive member experience by providin...
  • 4/26/2024 12:00:00 AM

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Member Services Representative
  • YMCA of Pierce and Kitsap Counties
  • Silverdale, WA
  • The YMCA of Pierce and Kitsap Counties is seeking aMember Services Representativeto join our team! The YMCAfocuses on em...
  • 4/26/2024 12:00:00 AM

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Member Services Representative
  • Excel Fitness
  • Dunn, NC
  • Position: Member Services Representative - Front Desk Reports to: General Manager (GM)/ Assistant Manager (AM) / Shift L...
  • 4/26/2024 12:00:00 AM

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Member Service Representatives
  • Excel Fitness
  • Kinston, NC
  • Position: Member Services Representative - Front Desk Reports to: General Manager (GM)/ Assistant Manager (AM) / Shift L...
  • 4/26/2024 12:00:00 AM

Tennessee borders eight other states: Kentucky and Virginia to the north; North Carolina to the east; Georgia, Alabama, and Mississippi on the south; Arkansas and Missouri on the Mississippi River to the west. Tennessee is tied with Missouri as the state bordering the most other states. The state is trisected by the Tennessee River. The highest point in the state is Clingmans Dome at 6,643 feet (2,025 m). Clingmans Dome, which lies on Tennessee's eastern border, is the highest point on the Appalachian Trail, and is the third highest peak in the United States east of the Mississippi River. The ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Representative jobs
$33,055 to $40,115