Member Services Representative, Sr. jobs in Myrtle Beach, SC

Summary: Responsible for demonstrating and promoting SRIM's core value of the Golden Rule, treating others (residents, families, and associates) in the same way we would like to be treated, and under direct supervision providing a variety of housekeeping and/or laundry duties while maintaining the community in an orderly, clean, and sanitary condition by performing the following duties.

Duties and Responsibilities include the following. Other duties may be assigned.

• Follows established cleaning schedule.*
• Completes daily dusting, vacuuming, sweeping and mopping of all common areas.*
• Follows established schedule for "deep cleaning" of resident rooms.*
• Cleans administrative offices as scheduled.*
• Cleans and sanitizes bathrooms.*
• Cleans carpets and mops all floors upon request.*
• Maintains a clean, safe, and orderly environment for all residents.*
• Ensures and supports a dignified and caring atmosphere for residents, families, visitors, and associates.*
• Responds promptly and courteously to resident's, families, and visitors requests for assistance.*
• Speaks to/interacts with residents showing empathy, kindness, compassion, and respect.*
• Communicates effectively in a language that each resident is capable of understanding.*
• Maintains a safe and secure working environment free of objects/situations that could cause harm and/or falls to residents, families visitors and associates.*
• Practices good body mechanics and safe working habits.*
• Observes and reports safety hazards immediately to supervisor.*
• Provides assistance to associates when requested or required.*
• Knows, understands and follows established policy and procedures in emergency situations.*
• Is considered essential personnel during emergencies and/or inclement weather. Is required to report or remain at community until released by supervisor.*
• Works as a team player with other associates and management in accomplishing work assignments.*
• Always demonstrates a positive and respectful attitude about work issues, policies and procedures.*
• Complies with attendance and call off policy.*
• Attends and/or participates in trainings, in-service and mandatory meetings.*
• Wears clean and appropriate dress per established dress code policy.*
• Refrains from discussing resident issues with families and visitors and refers all inquiries to immediate nursing supervisor.*
• Knows, understands, and complies with HIPAA regulations.*
• Provides "hands-on" assistance when requested or needed by nursing staff while working in the community.
• Participates in leisure activities provided to residents as described in the activity calendar.
• Serves and assist residents in the dining room at breakfast, lunch and dinner daily.
• Takes on special projects or assignments outside of regular duties willingly.
• Performs all other reasonable duties as assigned or as requested.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability:

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Reasoning Ability:

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Education/Experience:

High school diploma or general education degree (GED); or one year related experience and/or training; or equivalent combination of education and experience.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, use hands, reach with hands and arms, and talk or hear. The employee is frequently required to stoop, kneel, crouch or crawl and taste or smell. The employee is occasionally required to climb or balance. The employee must occasionally lift and/or move up to 50 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to bloodborne pathogens.