Membership Assistant jobs in Massachusetts

Membership Assistant responds to member inquiries regarding membership, educational programs, events, publications, billing, or other problems using a phone, e-mail, or chat format. Processes subscriptions, membership applications, or member data changes. Being a Membership Assistant directs members to the resources to answer questions or provide requested information. Documents inquiries and interactions using a ticketing or customer relationship management (CRM) system. Additionally, Membership Assistant may draft correspondence and promotional communications or conduct outreach calling to solicit new members or promote events. May require an associate degree or equivalent. Typically reports to a supervisor or manager. The Membership Assistant works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Membership Assistant typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)

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Assistant Director of Membership
  • YMCA
  • Newton, MA FULL_TIME
  • The West Suburban YMCA is looking to add energetic and dynamic individuals to our team as the Assistant Director of Membership- Wells Ave!
    Job Description

    POSITION SUMMARY:

    Assists in all aspects of membership for the organization including recruitment of new members, retention of existing members and assists in supervision of part-time staff. Assists in the development of plans and implementation of new procedures and methods to achieve strategic goals. Helps plan and implement member appreciation days and other retention events.

    OUR CULTURE:

    Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger, beginning with you.

    MEMBER SERVICE STATEMENT:

    Members are the heart of this organization. They are the reason we exist. Members are the most important visitors we have, whether they visit by mail, phone or in person. They are not statistics and always deserve our respect. No matter what we are hired to do, satisfying members’ needs and wants is everyone’s first and most important responsibility.

    Qualifications
    • Bachelor's degree in related field preferred or equivalent combination of education and experience.
    • Two years of supervisory experience in customer service preferred.
    • Excellent personal computer skills and experience with standard business software.
    • Committing to support and further our anti-racist work as an organization. Actively works to continue to recruit and hire diverse staff and volunteers.
    • Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
    • Able to analyze information, identify problems and trends, and solve complex problems.
    • Strong time-management skills.
    • Dynamic personality with a skill set that is able to educate and motivate the Welcome Center Staff to be passionate about their job and the WSYMCA.
    • Y-USA Team Leader Certificate preferred.
    Essential Functions
    • Works with Director to implement membership strategies that support recruitment of new members and retention of existing members. Creates a member-focused culture and models relationship-building skills (including Listen First) in all interactions. Fosters a climate of innovation and resolves problems to ensure member satisfaction.

    • Works with Director to recruit, hire, train, develop, schedule and direct Welcome Center personnel and volunteers as needed. Assists in reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals.
    • Promotes program and membership enrollment in interactions with existing and potential members. Coordinates program registration, including logistics to support phone, walk-in and web registration. Coordinates with marketing efforts to maximize enrollments and provides ongoing support to Program Directors on related issues.
    • Active support of our DEIB statement and putting into practice our commitment to equity, diversity, belonging and inclusion. Continue to research, create, recommend and implement strategies to support diversity goals of the organization.
    • Participates in the planning of the department budget and achieving monthly sales goals.
    • Ensures proper implementation of Welcome Center procedures. Reviews and updates desk procedures and communicates changes to staff. Coordinates with the business office as necessary on financial transactions.
    • Organizes membership events at the YMCA (Member Appreciation, Open Houses, etc.)and helps to coordinate registration, staffing, and promotional items for community festivals/events and represents the YMCA at these events.
    • Participates in fund-raising campaign.
    • Participates in staff meetings and/or related meetings.
    • Assists with regularly runs membership reports, including reciprocity reports, to ensure that trends are being noted and our numbers are accurately documented.
    • Motivates and energizes the Membership Staff to be Cause-driven Leaders. Leads by example. Organizes trainings including but not limited to sales, customer service, Listen First and Cause-Driven Leader.
    • Responsible for monitoring and responding to Member Comments and Suggestions.
    • Helps Membership Staff to understand the YMCA’s mission and cause.
    • Models and teaches cause-driven leadership characteristics for the Welcome Center to possess the level of customer service that is critical to the success of the WSYMCA.
    • Must be flexible and adaptable. Weekly schedule may include one weekend day and some evening or early morning hours.
    Required Certifications

    First Aid and CPR certifications within 30 days of hire.

  • 3 Days Ago

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Assistant Manager of Annual Giving and Membership
  • Celebrity Series
  • Boston, MA FULL_TIME
  • Who we are: With a mission to present performing artists who inspire and enrich our community, Celebrity Series has become a mainstay of Boston’s cultural life by bringing a widening spectrum of perfo...
  • 26 Days Ago

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Assistant Director of Membership - Wells Ave
  • West Suburban YMCA
  • Newton, MA FULL_TIME
  • The WSYMCA is searching for an Assistant Director of Membership to join our team! This role would be with our Membership team at our Wells Ave location. Great benefits included, 12% retirement contrib...
  • 17 Days Ago

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Assistant Manager of Annual Giving and Membership
  • Celebrity Series
  • Boston, MA FULL_TIME
  • Who we are: With a mission to present performing artists who inspire and enrich our community, Celebrity Series has become a mainstay of Boston’s cultural life by bringing a widening spectrum of perfo...
  • 1 Month Ago

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Executive Assistant to the CNO and VP of Heart and Vascular R29534
  • Executive Assistant - Baystate Health
  • Springfield, MA FULL_TIME
  • Req#: R29534 Category(s): Administrative Support, Executive Assistant Full Time / Part Time: Full-Time Shift: First Baystate Health, western Massachusetts’s premier healthcare provider, is looking for...
  • Just Posted

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Medical Assistant
  • Medical Assistant Practice - Baystate Health
  • Longmeadow, MA FULL_TIME
  • Req#: R28914 Category(s): Medical Assistant, Medical Assistant Practice Full Time / Part Time: Full-Time Shift: First **$ 4,000 Sign On Bonus ** Baystate Health, a nationally recognized leader in heal...
  • Just Posted

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Membership Assistant, Full-time
  • DISCOVERY PLACE INC
  • Charlotte, NC
  • Job Details Job Location Discovery Place, Inc. - Charlotte, NC Position Type Full Time Education Level High School Diplo...
  • 3/29/2024 12:00:00 AM

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Membership Assistant
  • Costco
  • Lake Worth, FL
  • Processes member sign ups, renewals and added cards. Instructs members and potential members about membership, warehouse...
  • 3/28/2024 12:00:00 AM

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Executive Administrative Assistant
  • Financial Additions
  • Fort Worth, TX
  • Financial Additions is assisting an established company in Fort Worth looking for an Executive Assistant to join their t...
  • 3/28/2024 12:00:00 AM

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Executive Administrative Assistant
  • Aston Carter
  • San Francisco, CA
  • Description: Draft internal TA communications and help support the Global TA Monthly Newsletter ? Develop presentations ...
  • 3/27/2024 12:00:00 AM

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Experienced Executive Administrative Assistant
  • Manpower
  • Pontiac, IL
  • Job Title: Executive Administrative Assistant - Part Time Location: Pontiac, IL Pay Rate: $20.00+ What’s the Job? • Assi...
  • 3/26/2024 12:00:00 AM

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Executive Administrative Assistant
  • PAYNE LAW FIRM P C
  • Houston, TX
  • Job Description Job Description Personal injury law firm in midtown Houston seeks a full time experienced Executive Admi...
  • 3/26/2024 12:00:00 AM

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Membership Assistant
  • Fisher Island Club
  • Miami Beach, FL
  • Are you a hospitality professional with experience in Membership and have a love for hospitality and genuinely exceeding...
  • 3/25/2024 12:00:00 AM

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Executive Assistant- Talent Acquisition
  • Aquent
  • San Francisco, CA
  • Overview Placement Type: Temporary Salary (USD): $32-36 per hour Start Date: 04.01.2024 Are you interested in film and l...
  • 3/25/2024 12:00:00 AM

Massachusetts is the 7th-smallest state in the United States. It is located in the New England region of the northeastern United States and has an area of 10,555 square miles (27,340 km2), 25.7% of which is water. Several large bays distinctly shape its coast. Boston is the largest city, at the inmost point of Massachusetts Bay, and the mouth of the Charles River. Despite its small size, Massachusetts features numerous topographically distinctive regions. The large coastal plain of the Atlantic Ocean in the eastern section of the state contains Greater Boston, along with most of the state's po...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Membership Assistant jobs
$42,560 to $58,813

Membership Assistant in Allentown, PA
Recipients are expected to be responsible for a percentage of the membership cost and/or the program fees.
January 19, 2020
Membership Assistant in Gainesville, FL
The Membership Assistant position offers countless opportunities to develop a broad knowledge about the work of associations and develop skills that will benefit you in your career, regardless of your path.
January 20, 2020
Membership Assistant in Duluth, MN
While operating remotely, the Virtual Assistant will organise and update files, answer calls and emails, and assist in creating presentation and sales materials.
February 03, 2020