Membership Associate - Museum jobs in Massachusetts

The Hammond Castle Museum is looking for someone to join our dedicated team of associates in the Museum Shop. The Museum Shop Associate is the first point of contact for visitors in the museum. Candidates should feel comfortable working in a fast-paced retail environment and be able to provide excellent customer service to visitors. Candidates with strong communication skills who can make customers feel welcome will stand out.

Responsibilities

• Courteously greet and assist museum guests.
• Process cash and credit card transactions and balancing cash drawers.
• Actively maintain the store appearance, keeping merchandise organized neatly and attractively, dusting, cleaning and maintaining the highest of visual presentation.
• Answer gift shop phone and assist callers as needed.
• Operate POS system (Veevart) run on iPad (10th gen)
• Answer visitors’ questions regarding the historic site, Gloucester and surrounding area, and other attractions in town in a positive and hospitable manner.
• Help the organization achieve its strategic objective to promote repeat visitation by sharing upcoming programs and events.
• Encourage visitors to support the organization through membership by mentioning the benefits.
• Perform other duties as assigned, including assisting other departments with projects or tasks.

Skills

• Excellent oral and proficient written communication skills.
• Strong time-management and organizational skills and proven ability to multi-task.
• Excellent interpersonal skills and ability to work well with others in cross-functional teams.
• Ability to take direction easily and adjust to changing circumstances quickly.
• Must be visitor focused with the ability to deal effectively and courteously with the public and other staff members.
• Basic math skills including cash handling and balancing cash drawers.

Job Type: Part-time

Pay: $17.00 per hour

Expected hours: 15 – 30 per week

Benefits:

• Employee discount

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work Location: In person