Membership Director jobs in Hawaii

Membership Director oversees an association or member organization's strategic goal-setting, implementation, and service operations to expand membership and deliver member satisfaction. Develops programs and initiatives to engage current members and recruit new ones. Being a Membership Director establishes service operational standards and policies to deliver efficient services to members. Implements web or social media processes to promote the organization and distribute membership information to prospective members. Additionally, Membership Director uses data-driven analysis, tools, and reports to measure member satisfaction and retention and to optimize services. Typically requires a bachelor's degree. Typically reports to senior management. The Membership Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Membership Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)

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Membership Specialist
  • UFC GYM
  • Hilo, HI FULL_TIME
  • The Membership Specialist (MS) will represent UFC GYM by providing a welcoming, informative and entertaining experience for all members and guests during their visits. The Membership Specialist is responsible for driving potential members into the gym to deliver industry leading customer services to them as well as our current members. This service must translate into exceeding personal revenue targets issued by management through both internal and external prospecting.

     

    ESSENTIAL DUTIES & RESPONSIBILITIES

     

    Lead Generation & Appointment Booking 

    • External marketing, promotions and prospecting. This is a daily activity and requires off site promotions including distributing passes, building relationships with local merchants and branding events to inform the community of UFC gym and services, ultimately resulting into leads. (A lead is a non-member’s name and contact information.)
    • Internal marketing and prospecting. This includes collecting leads at the point of enrollment and from the current member base through relationship building and referral tables.  These activities must translate into lead gathering. 
    • Book membership appointments through productive phone activities and meet or exceed monthly appointment goals set forth by the company. 
    • Ensure that appointments are booked to translate into enough guests and meet or exceed monthly guest goal set forth by the company.
     

    Guest Touring, Membership Presentations, & Personal Production 

    • Ensure that 100% of guests are presented the “Fitness Tour” when touring guests around the gym as detailed in the Membership Specialist Playbook. (These tours should translate into enrolling half of the guests that are seen on a membership (50% Closing) and enrolling with Personal Training (25%). 
    • Use the company approved presentation when presenting membership options to non-members. Ensure each new member meets a manager before completing the sales process and exiting the gym. Proper presentation and introductions to the manager should translate to 50% closing of guests. 
    • Ensure Personal Sales Room Financial goals are met or exceeded each month
    • New Member Sales Revenue (NMS), Point of Sales Personal Training Revenue (POS PT) and New Electronic Funds Transfer Sets (EFT).  
    • Ensure Sales Drivers are Held accountable to meeting or exceeding the required sales behaviors that will lead to delivering the Key Metrics set forth by management.
    • Ensure integrity of each sale by attaching supporting documents and signature (corporate approved specials, discounts, etc.) with each agreement. 
     

    Customer Service 

    • Follow up with members that have enrolled to ensure we are exceeding expectations.
    • Provide the highest level of customer service possible when communicating and interacting with guests. 
    • Assist in maintaining a clean and operational facility.
    • Accountable for saving members that are requesting to cancel their membership. If the Membership Specialist is unable to convince a member from canceling they must have any manager meet the member and sign off on the cancellation. 
     

    Miscellaneous 

    • Sales Schedule: Schedules are set a month in advance and given during the first week of each month and approved by the General Manager. All Membership Specialist must be available to work Weekends and Holidays. Requests for days off must be given in writing and exceptions can be made by the General Manager. 
    • Mandatory Meetings: Monthly “All Team Meeting” and “Daily Production Meetings” are mandatory. 
    • Uniform Policy: The Membership Specialist uniform consists of a UFC Gym Black Polo, Long Dress Slacks (Black, Blue or Khaki) or Jeans (Blue or Black) in good condition with no rips or holes. Dress shoes or Casual Dress Shoes must be worn in good condition. No athletic shoes allowed. Black jackets may be worn. No hoodies or sweatshirts. No hats or head wear. 
    • Timekeeping: Membership Specialists must record time worked while using the company check-in system. Membership Specialists must be in uniform and perform work activities when punched in. Specialists must also punch out for lunch with-in 5 hours and working off the clock in not permitted. In the event of a missed punch, the Membership Specialist must fill out the adjustment form and turn in to management.
     

     REQUIRED QUALIFICATIONS: 

     

    Knowledge, skills & abilities

    • In-depth knowledge of sales practices and techniques.
    • General understanding of Fitness Industry.
    • Ability to work with computers. 
    • Must have good interpersonal communication skills.
    • Excellent customer service skills
    • Independent, self-starter with strong organizational skills.
    • Must be a team player
     

    Minimum certifications/educational level:

    • High school degree or GED required.
    • Must complete company sales training and orientation program.
     

    Minimum experience:

    • 1-2 years sales experience preferred.
     

     
  • 13 Days Ago

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Membership Specialist
  • UFC GYM
  • Mililani, HI FULL_TIME
  • The Membership Specialist (MS) will represent UFC GYM by providing a welcoming, informative and entertaining experience for all members and guests during their visits. The Membership Specialist is res...
  • 13 Days Ago

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Membership Specialist
  • UFC GYM
  • Kailua, HI FULL_TIME
  • The Membership Specialist (MS) will represent UFC GYM by providing a welcoming, informative, and entertaining experience for all members and guests during their visits. The Membership Specialist is re...
  • 14 Days Ago

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Sales and Training Manager - Membership
  • Sam's Club
  • PEARL CITY, HI OTHER
  • Position Summary...Membership Representative Are you someone that thrives in fast-paced environments, and has a strong sales background? Our Membership Representative is a salaried role for Sam’s Club...
  • 13 Days Ago

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Team Lead - Membership Service Reps
  • HMSA
  • Honolulu, HI FULL_TIME
  • Assist the Credit Union Membership Service Representatives (MSRs) with daily workflow questions, member complaints or difficult inquires, and provides guidance on the interpretation of Credit Union po...
  • 2 Months Ago

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Team Lead - Membership Service Reps
  • Hawaii Medical Service Association
  • Honolulu, HI FULL_TIME
  • Job Summary Worksite Location (In-Office): Honolulu, Oahu Pay Range: $45,654 - $67,026 Note: Individuals typically begin between the minimum to middle of the pay range Assist the Credit Union Manager ...
  • 2 Months Ago

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Director of Membership
  • The Moran Company
  • Dallas, TX
  • Director of Membership National Athletic Trainers' Association Metro Dallas Area (hybrid work environment) The Moran Com...
  • 5/8/2024 12:00:00 AM

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Director of Membership Sales
  • Wing & Barrel Ranch
  • Sonoma, CA
  • Job Description Job Description Join a winning team! Located less than an hour from San Francisco’s Golden Gate Bridge a...
  • 5/7/2024 12:00:00 AM

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Regional Membership Director
  • Associated Builders and Contractors New Hampshire/Vermont
  • South Burlington, VT
  • Vermont Regional Director Job Description Associated Builders and Contractors of New Hampshire/Vermont (ABC) seeks a hig...
  • 5/6/2024 12:00:00 AM

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GM / Director of Membership Operations
  • Career Group Companies
  • Miami, FL
  • Our client is a unique Omakase Membership concept offering an original dining experience located in the vibrant city of ...
  • 5/6/2024 12:00:00 AM

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Head of Membership
  • Proper Hospitality
  • Los Angeles, CA
  • Proper Hospitality is seeking an experienced Head of Membership to join our team. As the Head of Membership, you will be...
  • 5/5/2024 12:00:00 AM

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Membership Director
  • Girl Scouts Hornets Nest Council
  • Charlotte, NC
  • Job Description Job Description Job description Membership Director About Girl Scouts, Hornets' Nest Council Girl Scouts...
  • 5/4/2024 12:00:00 AM

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Membership Director
  • YOUNG MENS CHRISTIAN ASSOCIATION OF ROCHESTER
  • Rochester, NY
  • Job Type Full-time Description $58,500 annually plus generous benefits package Under the supervision of the Executive Di...
  • 5/4/2024 12:00:00 AM

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Membership Director
  • YMCA
  • Oakland, CA
  • POSITION SUMMARY: The YMCA of the East Bay is seeking a Membership Director to oversee the membership department: develo...
  • 5/4/2024 12:00:00 AM

Hawaii (/həˈwaɪi/ (listen) hə-WY-ee; Hawaiian: Hawaiʻi [həˈvɐjʔi]) is the 50th and most recent state to have joined the United States, having received statehood on August 21, 1959. Hawaii is the only U.S. state located in Oceania, the only U.S. state located outside North America, and the only one composed entirely of islands. It is the northernmost island group in Polynesia, occupying most of an archipelago in the central Pacific Ocean. The state encompasses nearly the entire volcanic Hawaiian archipelago, which comprises hundreds of islands spread over 1,500 miles (2,400 km). At the southea...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Membership Director jobs
$104,463 to $145,500

Membership Director in Worcester, MA
Orientation materials for SHRM local chapter Membership Directors.
January 05, 2020
Membership Director in Rapid City, SD
The officials, including representatives of Naval Criminal Investigative Service and the Army's Criminal Investigation Division, appeared to make a distinction between membership in an extremist organization and "active participation" in deciding on recruitment and retention.
January 19, 2020
Membership Director in Santa Rosa, CA
My philosophy isn’t about traditional membership drives; it’s about finding great people (new members) that will help us meet the needs of our communities.
December 30, 2019