Membership Director oversees an association or member organization's strategic goal-setting, implementation, and service operations to expand membership and deliver member satisfaction. Develops programs and initiatives to engage current members and recruit new ones. Being a Membership Director establishes service operational standards and policies to deliver efficient services to members. Implements web or social media processes to promote the organization and distribute membership information to prospective members. Additionally, Membership Director uses data-driven analysis, tools, and reports to measure member satisfaction and retention and to optimize services. Typically requires a bachelor's degree. Typically reports to senior management. The Membership Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Membership Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Description
JOB TITLE: Membership and Wellness Director
REPORTS TO: Associate Executive Director
LOCATION: Y at TCC/Herman and Kate Kaiser Y
FLSA TYPE: Full-time, Exempt
JOB PURPOSE: Under the direction of the Associate Executive Director, the Membership and Wellness shall be responsible for all day-to-day functioning of the Member Experience Desk that creates a welcoming culture as well as all functions related to Health & Wellness within the assigned branch location/s. The Director of Membership and Wellness will assist to develop and monitor the branch membership budget to ensure fiscal objectives are met. The position works closely with the Associate Executive Directors to develop operational objectives and innovative approaches for membership growth and retention through membership experience, wellness programming, and new class development. This person will give leadership to the entire facility operations and programs to ensure consistent, superior service procedures to maximize member enrollment and program participation. They will also personally lead the member experience by working at the Member Services desk at prime times and other times as needed or directed by the business needs or association expectations.
PRINCIPAL ACTIVITIES AND ESSENTIAL FUNCTIONS (not a complete list):
Requirements
Required: