Membership Manager manages an association or member organization's service operations to expand membership, deliver member satisfaction, and achieve strategic goals. Implements programs and initiatives to engage current members and recruit new ones. Being a Membership Manager follows service operational standards and policies to deliver efficient services to members. Utilizes web or social media processes to promote the organization and distribute membership information to prospective members. Additionally, Membership Manager maintains a database or system using data collection processes, tools, and analysis to measure and report on member satisfaction and retention. Typically requires a bachelor's degree. Typically reports to a director. The Membership Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Membership Manager typically requires 5 years experience in the related area as an individual contributor. 1-3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Job Posting
Job Title: Membership Manager
Dept: Membership
Report to: Chief Executive Officer
Job Category: Full-time
Classification: Exempt
Summary of Position
The Membership Manager is a result driven management position responsible for membership
acquisition and retention initiatives, and for meeting or exceeding membership growth and
revenue targets. This role manages and maintains the accuracy and integrity of the membership
data within the Association Management System, including reporting, analysis, and overall data
management. The position provides oversight for Member Services including contact with
members and the fulfillment of membership benefits.
The incumbent must be a reliable and results-driven professional with an ability to solve
problems, see the “big picture” and the flexibility to make improvements to business processes
as needed. As a membership manager, the incumbent must also demonstrate excellent sales,
service, and communication skills as well as a positive, enthusiastic attitude for working with
members and staff in a collaborative, service environment.
Major Duties and Responsibilities
Membership Program: Develops measurable strategies and tactics to promote ARRL membership. Implements
membership campaigns and workflows for acquisition (prospect conversion), retention,
and renewal.
Data Management, Reporting & Analysis:
Collaborative Marketing Efforts: Works with the Marketing team to create membership collateral, campaign pieces, and
team and other business units to create unique initiatives to promote membership and to
elevate the membership experience, contributing to acquisition and retention activities.
Membership Team Support: In partnership with the Assistant Member Services Manager, provides oversight for
front line member service (inbound and outbound sales calls), including guidance for
front desk, phone, and online communication to promote superior customer service.
Serves as a primary representative of the Membership Program daily.
Expectations
Knowledge and Skills
Experience Five or more years of progressively responsible membership experience at an organization
and cordially with people on the phone and in person and the ability to write succinctly
and persuasively.
Education
Interpersonal Skills
and influence other with a significant level of diplomacy and trust.
Work Environment: Goal and deadline driven office in Newington, CT.
Some travel required.
To apply please submit your resume to Human Resources (hr@arrl.org)