Membership Manager manages an association or member organization's service operations to expand membership, deliver member satisfaction, and achieve strategic goals. Implements programs and initiatives to engage current members and recruit new ones. Being a Membership Manager follows service operational standards and policies to deliver efficient services to members. Utilizes web or social media processes to promote the organization and distribute membership information to prospective members. Additionally, Membership Manager maintains a database or system using data collection processes, tools, and analysis to measure and report on member satisfaction and retention. Typically requires a bachelor's degree. Typically reports to a director. The Membership Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Membership Manager typically requires 5 years experience in the related area as an individual contributor. 1-3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Membership Manager
Hiring Range: $22-$26 / hour
Position Range: $22-$29 / hour
The Membership Manager is accountable for overseeing and implementing all aspects of the membership program including acquisition, retention, and stewardship through development of strategic promotional plans, membership appeals, and special cultivation events. Works with Museum staff to design and implement programs, policies, and procedures for membership activities; develops and implements strategic membership plans that include membership acquisition (direct-mail, online memberships, brochure development, promotional opportunities, off-site sales, etc.), membership renewals (appeal letters, renewal timing/testing/analysis, reporting, incentives, and renewal packaging), membership reporting, fulfillment, benefits and dues, membership participation, and membership communication.
The role also has oversight and responsibility for the Museum’s donor database and works closely with departments and admissions staff to maintain the database, generate a wide variety of gift reports, event invitation lists, membership reports and research.
The Membership Manager communicates in a friendly, professional, and helpful manner and manages responses to member inquiries on a timely basis and serves as the liaison for members.
Specific Job Functions
Membership - 45%
Development - 40%
Events - 10%
Additional Support - 5%
Education and Experience: Bachelor’s degree or equivalent experience. Three years of development, marketing, or sales experience with an emphasis on creating, managing, and expanding a membership base.
Skills
Demonstrate the initiative to learn and enhance skills that promote anti-racism, cultural competency, and an understanding of oppression and its impact
Participate in intentional learning efforts, including events relating to understanding institutional racism and building cultural competency
Museum of Glass Mission
This position is regularly required to stand and sit for periods of time; use hands to finger, handle, or feel; use a computer keyboard and screen; and speak or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 20 pounds unassisted. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.
Occasional weekend and evening work are required.
Generally, in an office environment with occasional visits to external environments. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
Education and Experience: Bachelor’s degree or equivalent experience. Three years of development, marketing, or sales experience with an emphasis on creating, managing, and expanding a membership base.
Skills
Demonstrate the initiative to learn and enhance skills that promote anti-racism, cultural competency, and an understanding of oppression and its impact
Participate in intentional learning efforts, including events relating to understanding institutional racism and building cultural competency
Museum of Glass Mission
This position is regularly required to stand and sit for periods of time; use hands to finger, handle, or feel; use a computer keyboard and screen; and speak or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 20 pounds unassisted. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.
Occasional weekend and evening work are required.
Generally, in an office environment with occasional visits to external environments. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
Disclaimer:
This job description is not to be construed as an exhaustive list of all responsibilities, duties, and skills required of this position. All MOG employees may be required to perform duties outside of their normal responsibilities from time to time, as needed, to meet the ongoing needs of the organization.