Mortgage Loan Servicing Manager jobs in New Hampshire

Mortgage Loan Servicing Manager manages a team that supports the mortgage loan servicing functions. Ensures all documents are accurate and complete. Being a Mortgage Loan Servicing Manager monitors processes and makes recommendations for improvement. May require a bachelor's degree. Additionally, Mortgage Loan Servicing Manager typically reports to a head of a unit/department. The Mortgage Loan Servicing Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Mortgage Loan Servicing Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)

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Loan Servicing Manager
  • Bellwether Community Credit Union
  • Merrimack, NH FULL_TIME

  • TITLE: LOAN SERVICING MANAGER


    General Summary:

    This position is responsible for the supervision of the Loan Servicing Department staff to include serving as a mentor and coach for the staff. Ensures an appropriate and complete system of checks and balances are in place regarding quality control of consumer loans and mortgages. These responsibilities include mortgage servicing functions under FNMA guidelines servicing taxes, insurance (including GAP, MRC, Flood, and Title), escrow analysis, discharges, payoffs, loan payments, autopay, cancellations, etc., and adjustments to loan products (conversions, modifications, etc.), as well as fulfillment of all FNMA Servicing requirements.

    Essential Functions:

    • Effectively supervise direct reports. Carry out supervisory responsibilities in accordance with BCCU's policies, procedures, and applicable laws, including the following:
      • interviewing, hiring, terminating, and training employees
      • planning, assigning, and directing work.
      • appraising performance, development, and coaching
      • rewarding and disciplining employees
      • addressing complaints and resolving problems
      • authority to confidentially process the quality control employee loan files.
    • Responsible for the coordination of daily functions of the Loan Servicing Department to include but no limited to:
      • Quality control processes to ensure account system data is accurate.
      • Review loan documentation is obtained and archived.
      • Daily, weekly, monthly, and annual review, monitoring and management of various reports.
      • Ensure loan exceptions are resolved in a timely manner.
      • Partner with the other teams to proactively reduce exceptions and resolve issues.
      • Timely reporting, remittance, and reconciliation of escrow accounts.
      • Respond to help desk requests, ensuring accurate, efficient, and timely member service and issue resolution.
      • Review of declined and withdrawn real estate loans.
      • HMDA reporting.
      • Review/Approve monthly CUNA reports to include outstanding claims.
    • Implement new loan products & services, procedures, checklists, and system enhancements to include mortgage products.
    • Maintains current and comprehensive knowledge of federal and state regulations, including Flood and PMI, and the Bank's policies and procedures in Loan Operations. Ensures compliance of the Bank's internal controls and regulatory requirements in daily operations.
    • Always ensure customer privacy and confidentiality in all areas of the job Ensure physical security that includes dual controls, audits, compliance with regulatory policies and procedures, and appropriate use of signing authority and overrides.
    • Assist with the annual budget and monitor progress to stay within approved plan.
    • Support all activities of the Loan Servicing Department and serve as backup in the absence of the VP/Operations.
    • All BCCU employees must understand and comply with all BSA Regulations.

    Required Skills and Abilities:

    • Associate degree in finance or related field is preferred or 5 years progressive loan operations experience that includes specialized training. (i.e., MBA certification(s))
    • 2 years supervisory experience preferred with aptitude to coach and mentor others using influence to change behaviors.
    • Demonstrates strong problem solving and decision-making skills by applying knowledge and experience to develop solutions and implement appropriate action in a timely manner.
    • Professional, well-developed interpersonal skills necessary for communicating information to BCCU staff and external sources to include the membership.
    • Intermediate mathematical skill required for calculations and concepts involving decimals, percentages, fractions, etc.
    • Ability to act individually and within a team environment to achieve personal and corporate goals.

    Job Specifications:

    • Position requires sitting most of the time. Position also requires occasionally bending, squatting, climbing, reaching, and kneeling.
    • Physical surroundings are generally pleasant and comfortable with low level of noise.
    • Ability to lift and/or carry up to 35 lbs.
    • Ability to travel to meetings, community functions, etc.

    Disclaimer

    The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

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Mortgage Loan Officer
  • Northpoint Mortgage
  • Bedford, NH FULL_TIME
  • Northpoint Mortgage is a New England-based mortgage lender with offices in 6 states. We offer a flexible sales environment and dedication to our sales staff that puts you in the driver’s seat. With lo...
  • 6 Days Ago

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External Mortgage Loan Originator
  • AMERICAN NEIGHBORHOOD MORTGAGE ACCEPTANCE COMPANY
  • Portsmouth, NH OTHER
  • Job Details Job Location: 2002 Portsmouth - Portsmouth, NH Position Type: Full Time Education Level: High School Salary Range: Undisclosed Travel Percentage: Road Warrior Job Category: Sales Descripti...
  • 15 Days Ago

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External Mortgage Loan Originator
  • AMERICAN NEIGHBORHOOD MORTGAGE ACCEPTANCE COMPANY
  • Bedford, NH OTHER
  • Job Details Job Location: 2002 Bedford - Bedford, NH Position Type: Full Time Education Level: High School Salary Range: Undisclosed Travel Percentage: Road Warrior Job Category: Sales DescriptionAnni...
  • 15 Days Ago

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Loan Officers (NMLS LICENSE REQUIRED)
  • Pinnacle Mortgage Corp
  • Various, NH FULL_TIME
  • Pinnacle Mortgage Corp. is seeking an experienced Loan Officers to work in its’ licensed states servicing its growing loan portfolio. We are currently licensed in: CT, FL, IN, MA, ME, NC, NH, PA, RI, ...
  • 11 Days Ago

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Loan Servicing Specialist (In-Person Woodsville, NH)
  • Woodsville Guaranty Savings Bank
  • Woodsville, NH FULL_TIME
  • Bank Teller and Customer Service Representative This is an on-site position located in Woodsville, NHCompensation: Starting at $16/hr or more depending on experience) Woodsville Guaranty Savings Bank ...
  • 1 Month Ago

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Loan Servicing Manager II (Personal Lending & Credit Cards)
  • TD Bank, N.A.
  • Mount Laurel, NJ
  • Our Values. At TD, we're guided by our purpose to enrich the lives of our customers, communities and colleagues, and sha...
  • 3/28/2024 12:00:00 AM

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Portfolio Manager Mortgage Servicing
  • Dominion Financial Services
  • Baltimore, MD
  • Dominion Financial Services (DFS) is a leading nationwide private lender that offers short-term investment loans to expe...
  • 3/28/2024 12:00:00 AM

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Loan Servicing Processor
  • Center for Energy and Environment
  • Minneapolis, MN
  • The Loan Servicing Processor is responsible for performing servicing and operational aspects relative to our loan servic...
  • 3/28/2024 12:00:00 AM

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Cash Servicing Senior Manager
  • Workway, Inc.
  • Irving, TX
  • Job Description Job Description Workway BancForce is a premier national staffing firm that places qualified job-seeking ...
  • 3/27/2024 12:00:00 AM

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Loan Operations Admin - GL & Investor Loans
  • Dedham Savings
  • Dedham, MA
  • Job Description Job Description At Dedham Savings, we believe that being here for the journey means supporting our custo...
  • 3/27/2024 12:00:00 AM

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Senior Manager, Consumer Lending
  • S3 Shared Services
  • Englewood, CO
  • Job Description Job Description This is a hybrid position. We are looking for an energetic and talented professional to ...
  • 3/27/2024 12:00:00 AM

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Lending Manager
  • Washington Area Community Investment Fund
  • Washington, DC
  • Job Description Job Description The Washington Area Community Investment Fund (Wacif) seeks a full-time Lending Manager ...
  • 3/26/2024 12:00:00 AM

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Loan Servicing Manager
  • A&D MORTGAGE
  • Hollywood, FL
  • Job Details Job Location Corporate Office - Hollywood, FL Remote Type Fully Remote Description A&D Mortgage is a Florida...
  • 3/25/2024 12:00:00 AM

New Hampshire is part of the six-state New England region. It is bounded by Quebec, Canada, to the north and northwest; Maine and the Atlantic Ocean to the east; Massachusetts to the south; and Vermont to the west. New Hampshire's major regions are the Great North Woods, the White Mountains, the Lakes Region, the Seacoast, the Merrimack Valley, the Monadnock Region, and the Dartmouth-Lake Sunapee area. New Hampshire has the shortest ocean coastline of any U.S. coastal state, with a length of 18 miles (29 km), sometimes measured as only 13 miles (21 km). New Hampshire was home to the rock forma...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Mortgage Loan Servicing Manager jobs
$81,840 to $117,765

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