Mortgage Payment Processing Clerk jobs in Charlotte, NC

About Conduent:

Job Description:

Customer Experience Associate IV- Payment Processing

(Onsite) Charlotte, NC

Shift: Monday- Friday ~8AM-5PM

Pay: Up to $20/hr

The Customer Service Rep will handle all lockbox inquiries and issues that are received via telephone, case system or email. This position is considered a production-oriented position, which includes adherence to Client based service level agreement goals.

Requirements:

• Excellent verbal and written communication skills
• Self-motivation to work under minimal supervision while mastering tasks that may strictly defined procedures as well as others that require outside of the box problem solving
• Ability to handle multiple task assignments concurrently
• Attention to detail
• Proficient time management skills
• Ability to self-manage deadlines to prescribed service level agreements
• Ownership of inquiry/issue case assignment and resolution from start to finish
• Proficient in Outlook, Word and Excel
• Detail oriented while completing financial inquiries and case notes
• Strong verbal communications and able to work in a fast-paced environment
• Ability to work with little to no supervision
• Ability to lift 10- 25 lbs.
• High school diploma or GED

Good to know:

• Experience in a Wholesale / Retail lockbox environment
• Banking experience
• Willingness for paid travel for training 1-2 weeks in some cases
• Position is 50% seating
• Salesforce experience beneficial
• Perform research on client reported errors and provide information to production managers
• Process adjustments to resolve financial impact errors as needed
• Process all foreign item conversions that are received into Lockbox
• Work with production management and applicable technical support groups to resolve client issues/inquiries as applicable
• Communicate via telephone and/or email error resolution updates to client as applicable
• Update case specifics in the error repository application as cases are closed
• Provide daily error reporting details to production management
• Provide monthly error reporting details to production management
• Perform miscellaneous tasks as needed and/or directed by production management

Closing: