Network Operations Director manages the daily operations of the organization's network infrastructure, including hardware, software, security, and services, to ensure it meets the organization's performance objectives. Implements policies and procedures that ensure compliance with industry standards and regulations, minimize downtime, and support efficient operations. Being a Network Operations Director provides network administrators and technicians with training in the best practices and technologies. Ensures logging and documentation of daily network operations incidents and changes. Additionally, Network Operations Director leads troubleshooting and resolution of routine network issues and conducts root cause analysis (RCA) to prevent recurrences and identify potential technological, training, or process improvements. Automates routine tasks using scripting or basic programs. Advises on budget expenditures to ensure required tools and equipment are procured and maintained. Requires a bachelor's degree in engineering or it. Typically reports to a director. The Network Operations Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Network Operations Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Network Operations Engineer Trainee
Summary of Responsibilities
This position is responsible for Network operations encompassing the management, monitoring, and maintenance of a computer network. It involves tasks such as configuring network devices, troubleshooting connectivity issues, optimizing network performance, and ensuring network security.
Major Job Duties
Monitor network infrastructure, including routers, switches, firewalls, and servers, to ensure optimal performance and availability.
Respond to network alerts and troubleshoot issues on time to minimize downtime.
Conduct routine network maintenance activities, such as firmware upgrades, patches, and backups.
Perform network diagnostics, analysis, and optimization to identify and resolve performance bottlenecks.
Collaborate with internal teams and external vendors to resolve complex network problems.
Implement and enforce network security policies and procedures to protect against unauthorized access or threats.
Minimum Qualification
Bachelor's degree in Computer Science, Information Technology, or a related field.
Strong knowledge of network protocols, including TCP/IP, DNS, DHCP, and SNMP.
Hands-on experience with network monitoring tools and network diagnostic utilities.
Strong collaboration & teamwork skills.
Project management skills.
Communication skills (verbal and written) in both English and Chinese.
Dep: Network & Digitalization Department
Report to: Department Head
Full-time/non-exempt