Night Auditor jobs in New Hampshire

The Mountain Club on Loon Resort will deliver heartfelt experiences through engaging hospitality for our Guests, meaningful opportunities for our Team members, superior results for our Owners, and a positive impact on our Community and Business Partners.

The Night Auditor is a key member of the Guest Services team responsible for the overnight operations of the Hotel, verifying the accuracy of guest accounts, closing the day and resetting computers, as well as assisting with all aspects of guest services.

The Mountain Club Night Auditor role is not a traditional 11pm to 7am role. We offer a flexible and overlapping schedule that gives the Auditor the exposure to guests as well as interaction with all members of the Guest Service Team.

The flexible schedule also takes into account the auditor’s life schedule outside of work as well as their daily commute. We offer great flexibility to all our Associates and only request flexibility in return. Everything is directed toward win-win for Associates - Guests & Mountain Club.

It works well!

Responsibilities/Duties/Requirements Include:

· A positive and professional upbeat personality with a desire to deliver outstanding customer service to our guests.

· Some experience in Guest Services, with knowledge of Lincoln and surrounding areas

· Communication, guest service and time management skills

· Detail oriented with ability to organize, plan ahead and manage workload

· A team player and a self-‐starter, yet able to work independently

· Ability to work effectively in fast-‐paced a environment

· Computer skills, specifically Microsoft Office and use of the internet

· Be the Captain of the Ship in the Overnight role – to insure guest enjoyment and safety.

· Learn and adhere to all fire and emergency procedures, including procedures for handling of the fire-

· panel, ensuring guest safety and participate in an evacuation if necessary

· Manage nightly hotel operations

· Verify revenue from all sources is accurately balanced, follow up on any discrepancies

· Post any transactions needed

· Perform end-of-day procedures

· Produce daily reports for departments and department heads

· Compile and run statistical reports for all departments

· Perform accurate check-‐ins and check-‐outs of guests daily

· Anticipate and address guests’ service needs

· Promote a safe working environment

· Practice safe working habits, including bending and lifting appropriately to avoid injury, reporting hazards, appropriate use of cleaning chemicals and working to minimize tripping hazards

· Keep work area neat and tidy

· Comply with the Mountain Club on Loon Resort Policies, Procedures and Code of Ethics

· Uniform and personal appearance are clean and professional and are in accordance with Mountain Club on Loon Resort’s Grooming Policy

· Work Schedule

· Overnight shifts – hours and # of days (4 @ 10 hrs, 5 @ 8 hours) and start/end times to be determined thru discussion

· We are hiring both full and part time for this position.

· Salary

· Hourly: Commensurate with experience & shift hours. Minimum $16 per hour to start. Quarterly bonuses are available and variable

· Job Type: Full time - overtime available

· Schedule: Flexible

FULL-TIME TEAM MEMBER BENEFITS:

• Health, dental, vision and life insurance plans – monclub

• 401k plan with company match of 4% (must be 21 years old & have 7 consecutive months of service)

• Paid time off

• Longevity bonus paid in December

• Wellness Center Membership for Associate and Dependents

• 50% Food discounts at the Black Diamond Pub and Loon Mountain

• 30% Spa services and retail discounts at the Viaggio Spa

• Ski Pass to Loon Mountain

PART-TIME TEAM MEMBER BENEFITS:

• 401k plan with company match of .04% (must be 21 years old & have 7 consecutive months of service)

• Longevity bonus paid in December

• Wellness Center Membership for Associate and Dependents

• 50% Food discounts at the Black Diamond Pub and Loon Mountain

• 30% Spa services and retail discounts at the Viaggio Spa

• Ski Pass to Loon Mountain

SEASONAL TEAM MEMBER BENEFITS:

• Wellness Center Membership for Associate and Dependents

• 50% Food discounts at the Black Diamond Pub and Loon Mountain

• 30% Spa services and retail discounts at the Viaggio Spa

• Ski Pass to Loon Mountain

Job Types: Full-time, Part-time

Pay: From $16.00 per hour

Expected hours: 24 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Free parking
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Holidays
• Overnight shift
• Weekends as needed

Work setting:

• In-person
• Resort

Work Location: In person