Nurse Manager - Phone Triage manages the day-to-day operation of a nurse triage call center and implements established policies, procedures, and service models. Uses performance and quality standards to achieve and maintain required care delivery levels. Being a Nurse Manager - Phone Triage monitors operations with call data analysis to identify trends, measure productivity, and respond to increases in demand for services. Conducts recruitment and selection activities to maintain optimum levels of nursing staff. Additionally, Nurse Manager - Phone Triage ensures compliance with nursing staff standards for competencies, assessments, licensure, certifications, and other annual training. Responds to escalated problems and may provide patient care evaluations and recommend responses. Typically requires a bachelor's degree in nursing. Requires Registered Nurse (RN). Typically reports to a director. The Nurse Manager - Phone Triage manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Nurse Manager - Phone Triage typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
A renowned hospital in Western New Hampshire is searching for a Phone Triage Registered Nurse for its Family Medicine practice. In this role, you will answer inbound phone calls from patients, schedule appointments, provide referrals, and act as a liaison between physicians, healthcare staff, and third parties as needed. If you want to join a team of collaborative and compassionate personnel, please apply, and our recruitment team will contact you!
Responsibilities:
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Additional info:
For immediate consideration, please send your resume directly to jschaffner@brettontrova.com.
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Job Types: Full-time, Permanent
Pay: $32.50 - $47.20 per hour
Expected hours: 36 – 40 per week
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Work Location: In person