Office Services Professional jobs in Albany, NY

NON-COMPETITIVE MINIMUM QUALIFICATIONS:

There are no minimum education or experience requirements for this position.

NY HELPS: This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).

For the duration of the NY HELPS Program, this title maybe filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At this time, agencies may recruit and hire employees by making temporary appointments. In May 2024, if a temporary NY HELPS employee is satisfactorily performing in the position, the appointment will be changed from temporary pending Civil Service Commission Action to permanent non-competitive and the official probationary period will begin.
At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.

COMPETITIVE MINIMUM QUALIFICATIONS:

Permanent service in this title or one year of permanent competitive or 55-b/c service in a title SG-4 or higher and otherwise eligible for transfer under Civil Service Law.

Candidates eligible for 55-b/c appointment are encouraged to apply.

• Monitor incoming Victim Service Portal claim applications and enter paper victim compensation claim applications on behalf of victims of crime;
• Assign victim compensation claims to OVS Investigators;
• Answer phone calls to the Agency’s primary phone numbers, including the 800 and main OVS telephone lines, and route calls as appropriate;
• Monitor shared email inboxes for Claims Intake and victim compensation Emergency Awards, taking appropriate action for each inquiry;
• Barcode label, scan, and send tasks to manage documents related to victim compensation claims;
• Assist victims, claimants, and providers with the disposition and status of compensation claims and reimbursement;
• Perform Agency mail duties as assigned, which may include, but is not limited to, printing and mailing of claim decisions; opening, date stamping, sorting and distribution of all incoming mail; and preparing outgoing and disseminating incoming courier mail;
• Utilize knowledge of Agency policies and procedures to perform assigned job duties;
• Perform other duties as assigned.
  

An employee telecommuting program is available.

Candidates from diverse backgrounds are encouraged to apply. OVS is an equal opportunity employer and is committed to workplace diversity, equity, and inclusion.

REASONABLE ACCOMMODATION: The NYS Division of Criminal Justice Services provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the Diversity, Equity, and Inclusion Unit at DEI@dcjs.ny.gov or (518) 485-1704.