JOB SUMMARY:

Greets guests, provides information and safe environment for employees and guests. 

GENERAL REQUIREMENTS:

• High school diploma or equivalent and two years’ experience in a position with direct guest contact required. 
• Must possess excellent customer and employee relations skills. 
• Must have a valid driver’s license with no suspensions, DUI or more than 2 moving vehicle violations within the last 3 years.   
• Must be able to work any day of the week and any shift.  
• Must be able to get along with co-workers and work as a team.  

• Must undergo eight (8) hours of ASP (baton) training.
• Must be able to obtain First Aid, CPR, and Alcohol Awareness Certifications.

ESSENTIAL JOB FUNCTIONS: 

• Responsible for the safety and well being of guests and fellow employees.  
• Gives directions and provides escort to customers in need.  
• Provides assistance to civil and law enforcement authorities, including testimony in court and other administrative hearings. 
• Patrols all sections of property to identify safety hazards and breaks in security. 
• Creates lost and found detailed descriptions of people and incidents.   
• Enforces all company policies and procedures.  
• Provides First Aid and CPR when necessary.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies. 

DEMANDS NECESSARY TO COMPLETE ESSENTIAL JOB FUNCTIONS:

PHYSICAL & MENTAL:

• Must be able to physically restrain adults who weight more than 200 pounds.  
• Must be able to stoop, bend, jump, twist, crouch, grip, carry heavy loads, and maneuver quickly on level surfaces, as well as, up and down stairs.  
• Must be able to lift and carry up to 60 pounds.  
• Must be able to push or pull up to 150 pounds.  
• Ability to make rational decisions when handling guest and employee issues.  
• Ability to see and remember the specific details of incidents and persons.  
• Ability to give court testimony when necessary and write detailed reports.  
• Respond to visual and aural cues.  
• Must present a well-groomed appearance. 

WORK ENVIRONMENT:

• Must be able to work and stand inside and outside, sometimes in heat in excess of 115 degrees or cold as low as 10 degrees.  
• Must be able to respond calmly in crisis and stressful situations.  
• Must be able to work independently.  
• Must be able to tolerate areas containing second hand smoke, high noise levels, bright lights, and dust. 
  
• LAD RESERVES THE RIGHT TO MAKE CHANGES TO THIS JOB DESCRIPTION WHENEVER NECESSARY.