Patient Accounts Director jobs in Washington

Patient Accounts Director oversees all functions of the inpatient and/or outpatient accounting office. Directs a staff of credit, collection, insurance, and billing personnel. Being a Patient Accounts Director ensures billing deadlines are met. May require a bachelor's degree in area of specialty. Additionally, Patient Accounts Director typically reports to top management. The Patient Accounts Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be a Patient Accounts Director typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)

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Patient Accounts Representative
  • Fred Hutchinson Cancer Center
  • Seattle, WA FULL_TIME
  • Overview

    Fred Hutchinson Cancer Center is an independent, nonprofit organization providing adult cancer treatment and groundbreaking research focused on cancer and infectious diseases. Based in Seattle, Fred Hutch is the only National Cancer Institute-designated cancer center in Washington.

     

    With a track record of global leadership in bone marrow transplantation, HIV/AIDS prevention, immunotherapy and COVID-19 vaccines, Fred Hutch has earned a reputation as one of the world’s leading cancer, infectious disease and biomedical research centers. Fred Hutch operates eight clinical care sites that provide medical oncology, infusion, radiation, proton therapy and related services, and network affiliations with hospitals in five states. Together, our fully integrated research and clinical care teams seek to discover new cures to the world’s deadliest diseases and make life beyond cancer a reality.

     

    At Fred Hutch we value collaboration, compassion, determination, excellence, innovation, integrity and respect. These values are grounded in and expressed through the principles of diversity, equity and inclusion. Our mission is directly tied to the humanity, dignity and inherent value of each employee, patient, community member and supporter. Our commitment to learning across our differences and similarities make us stronger. We seek employees who bring different and innovative ways of seeing the world and solving problems. Fred Hutch is in pursuit of becoming an anti-racist organization. We are committed to ensuring that all candidates hired share our commitment to diversity, anti-racism and inclusion.

     

    Under general supervision, the Patient Account Representative is responsible for the handling of incoming calls and inquires related to patient accounts, responding to written correspondence, contacting patients and responsible parties to assist with the resolution of outstanding patient account balance. In addition, a variety of tasks relating to claims processing; contacts patients and responsible parties to resolve patient account balances; investigates account status and initiates the collection process.

     

    Responsibilities

    • Handle a high volume of calls, emails, MyChart messages and inquiries from patients, families, caregivers, Fred Hutchinson Cancer Center (FHCC) staff, insurance companies and attorneys.
    • Identify problem accounts with payors; investigate and correct errors, follow-up on missing account information, and resolve past-due accounts. Verify that all charges within a patient’s account have been billed to the patient’s correct insurance plan.
    • Research and resolve rejected, incorrectly paid and denied claims in assigned work queues within an established time frame. Verify claims and cash files are being sent and received and ensure accurate payment posting is applied to patient accounts from both patients and insurance carriers.
    • Coordinate information on behalf of patients and providers to respond to inquiries regarding claim billing or insurance Explanation of Benefits and third-party liability claims.
    • Receive and post patient payments over the phone, or electronically. Process refund requests as appropriate. Establish requested payment plans and monitor adherence to plans by responsible party.
    • Utilize hospital billing system, payor websites and system interfaces to manage accounts in a timely and effective manner.
    • Screen patients and initiate applications for Financial Assistance as requested by patients. Provide resources and information to patients and callers.
    • Complete all necessary research and assign accounts to collection agencies or necessary court documents for patient bankruptcies and probate.
    • Contact appropriate FHCC departments to obtain necessary information to resolve and follow up on inquires.
    • Perform work in accordance with regulatory requirements, policies/procedures and departmental standards regarding HIPAA, patient confidentiality requirements and other government requirements. Ensure that proper billing procedures and privacy guidelines are implemented and carried out.
    • Act as a liaison when a patient accesses FHCC services.
    • Performs other related duties as assigned.

    Qualifications

    Required:

    • High School diploma or equivalent.
    • A minimum of one year customer service experience in a business setting. Health care experience preferred.
    • Demonstrate strong customer service and written and verbal communication skills; treat customers with courtesy and respect.
    • Collaborative, engaged, and flexible team player.
    • Ability to apply critical thinking and good judgment when resolving patient complaints/issues.
    • Ability to communicate verbally, in person, on the telephone and in writing in a clear and concise manner.
    • Strong empathetic and active listening skills.
    • Ability to respond to questions in a tactful, timely and professional manner.
    • Ability to maintain accuracy and pay attention to details.
    • Knowledge of medical terminology.

    Preferred:

    • Customer service skills strongly preferred.

     

    A statement describing your commitment and contributions toward greater diversity, equity, inclusion, and antiracism in your career or that will be made through your work at Fred Hutch is requested of all finalists.

    The hourly pay range for this position is from $23.32 to $33.20 and pay offered will be based on experience and qualifications.  

     

    Fred Hutchinson Cancer Center offers employees a comprehensive benefits package designed to enhance health, well-being, and financial security. Benefits include medical/vision, dental, flexible spending accounts, life, disability, retirement, family life support, employee assistance program, onsite health clinic, tuition reimbursement, paid vacation (12-22 days per year), paid sick leave (12-25 days per year), paid holidays (13 days per year), paid parental leave (up to 4 weeks), and partially paid sabbatical leave (up to 6 months).  

     

    Our Commitment to Diversity

    We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to Human Resources at hrops@fredhutch.org or by calling 206-667-4700.
  • 19 Days Ago

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Patient Accounts Rep I
  • COUNTRY DOCTOR COMMUNITY CLINIC
  • Seattle, WA FULL_TIME
  • PATIENT ACCOUNT REPRESENTATIVE - 1 Salary: $21.86 - $32.63 Per hour, payable bi-weekly. The salary scale for this position is between steps 0 and 19, depending on experience. This position is 28 hours...
  • 21 Days Ago

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Patient Accounts Representative *Remote
  • Providence
  • WA, WA FULL_TIME
  • Patient Accounts Representative - 100% Remote. We welcome residents in our footprint states, AK, CA, OR, WA, TX, or MT The Patients Accounts Representative contributes to the achievement of department...
  • 22 Days Ago

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Patient Accounts Representative
  • Pacific Northwest Retina
  • Bothell, WA FULL_TIME
  • Overview: Pacific Northwest Retina, PLLC is busy retina group who is seeking a highly motivated, detail-oriented, and organized individual to join the billing team as a Patient Accounts Representative...
  • 5 Days Ago

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Patient Accounts Representative
  • Spokane Eye Clinic Inc PS
  • Spokane, WA FULL_TIME
  • Description Who we are:Spokane Eye Clinic is a physician owned practice established in 1955. We now have grown to more than 26 of the best doctors from around the country. Our providers see 110,000 pa...
  • 26 Days Ago

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Patient Accounts Representative
  • Providence
  • Renton, WA OTHER
  • DescriptionPatients Accounts representative *Remote*The Patients Accounts Representative contributes to the achievement of departmental and Providence Health and Services (PH&S) goals by: Providing ac...
  • 10 Days Ago

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Account Director
  • EMCOR Facilities Services
  • Oshkosh, WI
  • About Us: EMCOR Facilities Services (EFS), an EMCOR core business, services over 1 billion square feet of commercial spa...
  • 3/28/2024 12:00:00 AM

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VP, Account Director
  • Meet
  • New York, NY
  • Meet is proudly partnered with an independent, full-service pharmaceutical advertising agency based in NYC! They are an ...
  • 3/27/2024 12:00:00 AM

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Account Director
  • The Goat Agency
  • Account Director Job Title: Account Director Location: LA Working timezone: PST Salary: $115k-$120k per annum + commissi...
  • 3/27/2024 12:00:00 AM

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Director, Accounting
  • Hugo Boss
  • New York, NY
  • Our vision is to establish HUGO BOSS as the leading premium tech-driven fashion platform worldwide and to be one of the ...
  • 3/27/2024 12:00:00 AM

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Account Director
  • eTeam
  • What's the opportunity? As an Account Director, you will sell into one of our largest clients, and develop new relations...
  • 3/27/2024 12:00:00 AM

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Account Director
  • Four Seasons Hotels Limited
  • New York, NY
  • About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better...
  • 3/27/2024 12:00:00 AM

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Director, Accounting
  • The Cleveland Metropolitan School District (CMSD)
  • Cleveland, OH
  • Position Type: Administration and Professionals Date Posted: 2023-11-14 Location:Administration or As Assigned INTRODUCT...
  • 3/26/2024 12:00:00 AM

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Accounting Director
  • ADT, Inc.
  • Boca Raton, FL
  • Responsible for organizing and directing the accounting personnel and the integrity of the Company's financial data. Ove...
  • 3/26/2024 12:00:00 AM

Washington (/ˈwɒʃɪŋtən/), officially the State of Washington, is a state in the Pacific Northwest region of the United States. Washington is the northwestern-most state of the contiguous United States. It borders Idaho to the east, bounded mostly by the meridian running north from the confluence of the Snake River and Clearwater River (about 116°57' west), except for the southernmost section where the border follows the Snake River. Oregon is to the south, with the Columbia River forming the western part and the 46th parallel forming the eastern part of the Oregon-Washington border. To the wes...
Source: Wikipedia (as of 04/17/2019). Read more from Wikipedia
Income Estimation for Patient Accounts Director jobs
$156,526 to $230,904

Patient Accounts Director in Huntington, NY
These workers may be employed by hospitals, clinics or other facilities that provide care to patients.
January 19, 2020
Patient Accounts Director in Jackson, MS
The Patient Accounts Manager is responsible for the overall operation of the A/R Department.
January 20, 2020
Patient Accounts Director in Bismarck, ND
Patient account representatives are responsible for reviewing a patient’s account to ensure that charges are accurate.
February 08, 2020