Duties:
- Represent the organization in a positive and professional manner at all times.
- Maintain the right balance between the circumstances of consumers facing financial difficulties and the requirement to meet our company recovery targets.
- Review account histories with consumers to negotiate payment terms
- Daily duties include heavy telephone activity and computer use.
- Update the consumer record with relevant notes about the call including the result or disposition.
- Verify consumer account information such as telephone, address, and other details.
- Follow collection procedures in accordance to policies and procedures
- Mitigate consumer complaints and potential liability by performing FDCPA, FCRA, HIPPA and FTC compliant work functions that in compliance with all Federal, State and Local Laws and Regulations
- Comply with all organizational policies and standards regarding ethical business practices.
- Verify completeness and accuracy of all claims prior to submission.
- Ensure all claims are submitted with a goal of zero errors.
- Understand and utilize Diagnostic (ICD 10), procedural coding (CPT) & HCPCS materials
- Accurately Post all insurance payments by line item.
- Timely follow up on insurance claim denials, exceptions or exclusions. Appeal as necessary.
- Meet deadlines.
- Cross train on billing/collections in all lines of business and working with various clients.
- Reading and interpreting insurance explanation of benefits.
- Utilize monthly aging accounts receivable reports to follow up on unpaid claims.
- Respond to inquiries from insurance companies, patients and providers.
- Regularly meet with Supervisor to discuss and resolve reimbursement issues or billing obstacles.
- Regularly attend monthly staff meetings and continuing educational sessions as requested.
- Maintain strictest confidentiality; adhere to all HIPAA guidelines/regulations.
- Maintain work operations and quality by following standards, policies and procedures; escalate compliance issues to supervisor.
- Perform a variety of administrative duties including but not limited to: answering phones; faxing and filing of confidential documents; and basic Internet and email utilization.
- Perform additional duties as requested by Supervisory or Management team, including but not limited to working at various offsite locations.
Skills/Qualifications:
High School Diploma or General Education Development (GED Certificate). Minimum of one year in-house debt collection, medical billing experience preferred. Be able to demonstrate excellent computer skills, multi-line telephone operation, Customer Service, Negotiation skills, Self-Confidence, Product Knowledge, Client Relationships, Knowledge of collection-related activities, Ability to maintain highest level of confidentiality, Excellent interpersonal, written, and oral communication skills, Knowledge, understanding, compliance with all Federal, State, and Local Laws and Regulations.
Job Types: Full-time, Part-time
Pay: From $14.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
- How many years of call center experience do you have?
Work Location: In person