Patient Relations Director manages the implementation of a patient experience strategy that supports the organization's mission, values, and goals. Oversees initiatives and projects to nurture and support a patient-centric culture across clinical, support, and administrative functions. Being a Patient Relations Director collects, measures, and analyzes patient. family, and staff sentiment data and feedback to identify areas for improvement. Additionally, Patient Relations Director coordinates role-based training to enhance each patient interaction. Requires a bachelor's degree. Typically reports to a director. The Patient Relations Director manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Patient Relations Director typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Job Summary:
We are seeking a highly motivated and experienced Customer Relations Manager to join our team. As a Customer Relations Manager, you will be responsible for managing customer relationships, ensuring customer satisfaction, and overseeing the customer service department. The ideal candidate will have excellent communication skills, be fluent in Spanish and English, and have a strong background in customer service and leadership.
Duties:
- Manage and coordinate first and second delivery's
- Follow up calls to sold customers to insure a great experience
- Make sure all customers would recommend the dealership 10/10
- Analyze customer feedback and data to identify areas for improvement
- Collaborate with other departments to ensure seamless customer experiences
- Lead and participate in customer service projects and initiatives
- Monitor key performance indicators (KPIs) to track team performance
- Stay updated on industry trends and best practices in customer relations
Requirements:
- Proven experience in a customer service management role
- Excellent verbal and written communication skills
- Strong leadership and supervisory skills
- Proficient in project management techniques
- Ability to analyze data and make data-driven decisions
- Multilingual abilities are a plus
Benefits:
- Competitive salary based on experience
- Health insurance coverage
- Retirement plan options
- Paid time off and holidays
If you are a motivated individual with a passion for delivering exceptional customer service, we encourage you to apply for the position of Customer Relations Manager. Join our team and help us build strong relationships with our valued customers.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
Schedule:
Ability to Relocate:
Work Location: In person
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