Patient Relations Director jobs in Rock Hill, SC

Patient Relations Director manages the implementation of a patient experience strategy that supports the organization's mission, values, and goals. Oversees initiatives and projects to nurture and support a patient-centric culture across clinical, support, and administrative functions. Being a Patient Relations Director collects, measures, and analyzes patient. family, and staff sentiment data and feedback to identify areas for improvement. Additionally, Patient Relations Director coordinates role-based training to enhance each patient interaction. Requires a bachelor's degree. Typically reports to a director. The Patient Relations Director manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Patient Relations Director typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Employee Relations/Benefits Manager
  • State of South Carolina
  • York, SC FULL_TIME
  • Reporting to the Vice President for Human Resources (HR), Employee Diversity and Wellness, the Employee Relations & Benefits Manager provides guidance, counsel and training to Winthrop employees to foster a positive workplace culture and a productive, efficient work environment; investigates official grievance, unlawful discrimination and harassment claims; and provides oversight for HR staff who manage the university’s benefits, retirement and wellness programs.

    Employee Relations
    • Helps administrators, supervisors and employees create and maintain positive work environments.
    • Provides guidance and counsel to supervisors seeking to resolve performance and disciplinary issues. Composes and reviews written documents, assists supervisors in the progressive discipline process and provides guidance to employees regarding the grievance process.
    • Investigates employee and supervisor complaints regarding general employee relations issues and unlawful discrimination protected by Title VII of the Civil Rights Act, Title IX of the Education Amendments of 1972, ADA, FMLA, and other federal and state employment laws and regulations. Interviews witnesses, and writes report findings, conclusions and recommendations. Collaborates as necessary with Winthrop’s Title IX Coordinator on matters regarding employees and complaints of sexual harassment.
    • Coordinates the exit survey process and analyzes responses.
    • Manages unemployment claims and responds to subpoenas requesting employment-related information.
    Training
    • Develops and administers training programs for HR-related topics, including performance, Title VII, supervisory techniques, disciplinary management, FMLA/ADA, harassment and discrimination. Training programs may be presented in-person, virtually and online, including online programs offered by outside vendors.
    • Provides guidance as needed to other HR staff members developing training programs.
    • Recommends and oversees content for the university’s mandatory annual online harassment and discrimination training and works closely with HR staff responsible for monitoring, reporting and technical aspects of delivery.
    Benefits
    • Supervises, mentors and evaluates benefits and wellness staff.
    • Works with staff to develop benefits-related processes and procedures.
    • Provides guidance and counsel regarding benefits- and retirement-related matters.
    • Provides leadership for successful benefits, wellness and retirement programming and problem resolution.
    Employee Performance Management System (EPMS)
    • Manages the EPMS process for staff and the appraisal processes for faculty, academic administrators and Athletics.
    • Follows up with supervisors to ensure evaluations are completed by the deadline.
    • Provides guidance to supervisors on best practice for creating success criteria and completing performance evaluations.
    • Provides direction and oversight to supervisors regarding the substandard performance process.
    • Assists as appropriate with development and implementation of technical processes related to the EPMS and coordinates with appropriate HR staff to ensure processes comply with Winthrop policies. Serves as back-up to manage and resolve technical issues.
    Liaison to Vendors
    • Serves as liaison to the employee assistance program (EAP) vendor to plan and deliver on-campus or online programming and coordinate special services to/for employees as necessary.
    • Works with supervisor to negotiate costs and services.
    • Manages the procurement process for securing other external vendors; ensures timely payment of related invoices; and coordinates with vendors to resolve technical issues and ensure the program/platform is functional.
    • Develops and maintains analytical reports pertaining to assigned programs.

    Required Qualifications
    • Bachelor’s degree in Human Resources (HR) or related field.
    • Three years of Human Resources experience.
    • Experience conducting complex/sensitive employee-related investigations related to unlawful discrimination and harassment.
    • Experience working with supervisors to resolve performance and discipline concerns and foster a positive work environment.
    • Experience drafting and/or proofreading formal written communication.
    • Supervisory experience.
    • Proficiency with Microsoft Office Suite.
    Knowlege, Skills & Abilities Summary
    • Considerable knowledge of the principles and practices of HR management, especially those related to developing and maintaining positive, productive work environments.
    • Knowledge of legal, regulatory and compliance issues related to employee relations.
    • Expert knowledge of federal laws, regulations, policies and processes related to EEO, Title VII, Title IX, FLSA, FMLA and ADA.
    • Knowledge of South Carolina Human Resources laws, regulations, policies and processes preferred.
    • Exceptional verbal and written communication skills, including the ability to write/proofread formal communications.
    • Exceptional organizational and time-management skills.
    • Ability to exercise strong attention to detail in a fast-paced environment, meet deadlines and juggle changing priorities.
    • Effective interviewing, investigative and analytical skills.
    • Ability to develop and deliver training programs online and in person.
    • Excellent interpersonal skills and the ability to establish and maintain effective working relationships at all levels of the organization.
    • Ability to handle/manage confidential HR data.
    • Excellent problem-solving and decision-making skills.
    • Outstanding customer service skills and a high degree of professionalism.
    • Ability to analyze, interpret and apply policies, procedures and guidelines and discern the need for change.
    • Sufficient technical ability to master relevant software.

    • Experience working with South Carolina Human Resources Regulations, including the grievance process.
    • Experience developing and implementing employee training programs.
    • Experience with/oversight of benefits and wellness programs.
    To apply go to https://winthrop.peopleadmin.com/postings/16022.

    Telecommuting: Employees are not eligible for telecommuting/remote work during their 12-month probationary period. After that time, certain positions may be eligible for telecommuting/remote work at the discretion of the supervisor and in accordance with Winthrop policies.
  • 4 Days Ago

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Customer Relations Analyst
  • Snider Fleet Solutions
  • Fort Mill, SC FULL_TIME
  • People who want to do a great job want to work for a company that values that dedication. We do. Snider Fleet Solutions is one of the largest commercial tire dealers and retread service providers in t...
  • 8 Days Ago

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EMPLOYEE RELATIONS _ HR GENERALIST
  • GITI TIRE USA LTD
  • Richburg, SC FULL_TIME
  • Who We Are Headquartered in Singapore, GITI Tire is a global tire company, fully integrated across R&D, manufacturing, and distribution serving consumers in over 130 countries around the world. The GI...
  • 10 Days Ago

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Director
  • The Goddard School
  • Indian, SC FULL_TIME
  • The Goddard School located in Indian Land, SC is looking for a motivated self-starter for a Director’s position at our new school. A bachelor’s degree or higher in Early Childhood Education, Child Dev...
  • 18 Days Ago

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Community Relations Manager (External Sales)
  • Homestead Hospice
  • Rock Hill, SC FULL_TIME
  • Must have Hospice experience. Job Summary:The Community Relations Manager serves as Homestead Hospice’s first contact with the public, both patient/family and clinical. The Community Relations Manager...
  • 11 Days Ago

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Patient Coordinator
  • Creston Dental & Braces - a Benevis company
  • Rock Hill, SC FULL_TIME
  • Overview: Work for a company that is truly making the world a happier place, one smile at a time! At Benevis, we create over a million smiles a year in the communities we serve and believe that every ...
  • 2 Days Ago

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0 Patient Relations Director jobs found in Rock Hill, SC area

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Athletic Director
  • Charlotte-Mecklenburg Schools
  • Charlotte, NC
  • Non Instructional/Support Services Job Number 4600292754 Start Date Open Date 01/24/2024 Closing Date 03/29/2024 # of Jo...
  • 3/28/2024 12:00:00 AM

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Quality/Risk Director
  • Encompass Health
  • Encompass Health Rehabilitation Hospital of Fort Mill, SC
  • The Quality/Risk Director is responsible for helping to create an environment and culture that enables the facility to f...
  • 3/28/2024 12:00:00 AM

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Director of Preconstruction
  • Hamilton Mayer International
  • Charlotte, NC
  • Job Title: Director of Preconstruction Salary: $170-220k basic + attractive benefits Location: Atlanta & Charlotte Shape...
  • 3/27/2024 12:00:00 AM

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Director of Acquisitions
  • Zucker Investment Group
  • Charlotte, NC
  • Zucker Investment Group (ZIG) is searching for the next teammate to add value to the organization, while allowing the ca...
  • 3/27/2024 12:00:00 AM

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Director of Celebrations
  • TerraBella Rock Hill
  • Rock Hill, SC
  • TerraBella Senior Living is the proud operator of more than 30 plus, amenity-, care- and lifestyle-focused communities l...
  • 3/27/2024 12:00:00 AM

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Associate Director
  • Transamerica Premier Life Insurance Company
  • Charlotte, NC
  • The Associate Director is responsible for developing new quality sales, conserving existing business, providing ongoing ...
  • 3/27/2024 12:00:00 AM

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Hospice RN Executive Director
  • Gentiva Hospice
  • Rock Hill, SC
  • Our Company: Gentiva Hospice is a member of the Gentiva family an industry leader in hospice, palliative, home health, a...
  • 3/25/2024 12:00:00 AM

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Director, Engineering
  • Great Wolf Lodge
  • CONCORD, NC
  • Pay: $0 per hour - $0 per hour At Great Wolf, the Director of Engineering sets the vision and managing the effective fun...
  • 1/4/2024 12:00:00 AM

Rock Hill is the largest city in York County, South Carolina, United States and the fifth-largest city in the state. It is also the fourth-largest city of the Charlotte metropolitan area, behind Charlotte, Concord, and Gastonia (all located in North Carolina, unlike Rock Hill). As of the 2010 Census, the population was 66,154. In 2016, the population had increased to 72,937. The total population of Rock Hill inside the city limits and outside the city limits as of 2017 was estimated at 117,375 people. The city is located approximately 25 miles (40 km) south of Charlotte and approximately 70 mi...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Patient Relations Director jobs
$115,584 to $160,700
Rock Hill, South Carolina area prices
were up 1.5% from a year ago

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Patient Relations staff are also able to document and share compliments about services you have received.
February 18, 2020
Patient Relations Director in Reading, PA
If your nurse or unit director are unable to resolve your issue, Patient Relations is available to assist.
January 28, 2020
Patient Relations Director in Petaluma, CA
The Patient Experience Department acts as a liaison between the patients, hospitals and physicians to address concerns, complaints and issues.
January 19, 2020