Physician Practice Operations Manager manages and coordinates administrative and clinical services for one or more physician office sites. Establishes work procedures and standards to improve efficiency and effectiveness. Being a Physician Practice Operations Manager supervises medical, nursing, and clerical staff to ensure quality patient care. Prepares periodic practice metrics and statistics. Additionally, Physician Practice Operations Manager may require a bachelor's degree. Typically reports to top management. The Physician Practice Operations Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Physician Practice Operations Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
655 Bay Rd, Suite J
STATUS: Full Time 80 Hours
SHIFT: Days
GENERAL SUMMARY:
Summary:
The Practice Manager is a member of the Bayhealth Medical Group (BHMG) management team responsible for oversight of the administrative, clinical, and operational functions of the primary/specialty practice sites. The Practice Manager is charged with ensuring the delivery of high quality health care in a manner that is both cost efficient and meets all regulatory agency requirements. Activities include the planning, direction and coordination of the delivery model within each assigned Bayhealth Medical Group (BHMG) Practice.
ESSENTIAL FUNCTIONS & ACCOUNTABILITIES:
1. Directs and supervises personnel in the day-to-day practice operations to improve productivity and customer service for efficient, quality healthcare. This includes establishing work schedules, practice assignments for staff, recruitment, staff development, employee relations, performance appraisals and monitoring time/attendance.
2. Collaboratively works one-on-one with the practice providers as well as the BHMG administrative staff to promote the overall performance of the office by managing the cost, quality and delivery of healthcare services.
3. Interacts and cooperates with BHMG administration and departments to provide integrated patient care services and further the mission of BHMG. This includes but is not limited to collaborating with Medical Staff, coordinating facility set-up, maintenance, & equipment/supplies, collaborating with Information Services for electronic medical records (EMR), and working with Finance to set budgets, manage productivity & develop various financial reports.
4. Responsible for knowing or learning the role of each position in a physician office.
5. Maintains and implements new office policies relating to the changing healthcare industry. Evaluates and maintains all professional standards and regulatory policies and procedures for the practice to ensure regulatory and legal compliance for all areas of responsibility.
6. Monitors patient/employee relations and patient/employee satisfaction activities using periodic patient/employee surveys. Develops and implements action plans to increase employee engagement and improve patient satisfaction while demonstrating the ability to use tact and diplomacy when deal with patient complaints and employee relations issues.
7. Manages information and financial data to analyze and measure performance. Develops and implements appropriate action plans to enhance practice performance. Performs productivity analysis for providers and staff.
8. Maintains confidentiality and security rules when providing information to internal and external sources.
9. Attends meetings, develops weekly/monthly/yearly reports, composes meeting minutes, and delivers presentations/reports to physicians, staff and other departments. Maintains open communication lines with physicians, providers and staff.
10. Ensures effective practice start-ups of newly hired providers and assists in creating business plans for new practices openings within BHMG.
11. Assists with roll out and stabilizing the EMR (Electronic Medical Record) to the practices.
12. Oversees quality initiatives for practices as defined by CMS and compliance as defined by Joint Commission.
13. All other duties as assigned within the scope and range of job responsibilities.
REQUIRED MINIMUM EDUCATION AND CREDENTIAL:
PREFERRED EDUCATION AND CREDENTIAL:
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