Physician Practice Operations Manager manages and coordinates administrative and clinical services for one or more physician office sites. Establishes work procedures and standards to improve efficiency and effectiveness. Being a Physician Practice Operations Manager supervises medical, nursing, and clerical staff to ensure quality patient care. Prepares periodic practice metrics and statistics. Additionally, Physician Practice Operations Manager may require a bachelor's degree. Typically reports to top management. The Physician Practice Operations Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Physician Practice Operations Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Position Summary:
The Practice Manager is responsible for providing feedback and assisting in the implementation of goals, objectives, policies, procedures, budgets, performance standards, and systems for physician practices. Reviews day-to-day operations and coordinates management of the practice with the Department Director. Assures compliance with regulatory agencies and the rights of all customers.
KNOWLEDGE, SKILLS AND ABILITY POSITION SUMMARY:
Responsible for reviewing day-to-day clinic operations of physician practices, recommending process improvement, and coordinating management of them with the Department Director. Provide resources to team members, mentors, education, and counsel team members. Responsible for understanding & communicating organizational, hospital, and department goals.
TASKS:
· Day-to-day management of clinic operations, ensuring smooth workflows, providing resources, direction, and support to Providers and Team Members.
· Determines, develops, and implements workflow improvements through coordination with the departmental management team.
· Monitors budget and financial information, including Accounts Receivable, and provides feedback as needed.
· Monitors support staff and provides mentoring, education, and counseling as needed, under the direction of the Department Director and HR.
· Monitors volumes, budget, and financial information and determines opportunities for improvement.
· Assures state and federal and The Joint Commission compliance, including OSHA, CLIA, and JC Survey, and ensures adherence to regulations regarding supervision of clinical and non-clinical staff.
· Monitors, develops and maintains appropriate FTE staff ratios, including the responsibility of payroll and overtime.
· Interfaces with Providers and informs the Department Director of any issues.
· Develop agendas and regularly hold staff meetings.
· Participates in departmental meetings and works as a team with all Departmental Leadership.
· Meets targets set by Corporate, Hospital & Department Director.
· Act as Patient Liasion within the Department and Hospital.
· Other duties as assigned.
Experience Required:
Three years of practice management experience. Multispecialty and/or Primary Care experience preferred. Multi-location management with oversight of more than 8 providers is preferred.
Education: Graduate of high school program.